Swiggy — Food Order not delivered from Swiggy

Lakshmana_Rao

from Hyderabad, Telangana

Aug 6, 2024

Address: 357, SLN, Phase 2, Patancheruvu, telangana - 502319

I have ordered food in Swiggy on 30th July 2024. Order was from Burger King with Chicken Burger and Chicken Nuggets which costs Rs. 368 but i received others order with Rs. 159 only.

I felt very bad on this and my kids also felt very bad on me that I did not arranged the food to them that what they want. If swiggy is not delivering the food than they are responsible for other alternative but they are not doing anything just they raised request that is "Your request number is 22377912" and don't what happened with this request.

From that time I spoke with support team and sent around 20 emails with all the proofs to [protected]@swiggy.in but no one is responding. I got 2 calls from support team and they said it will resolve in 3-4 hours but nothing is happing

I chat with support team and after telling the issue that order not delivered than they want me to send email to [protected]@swiggy.in and are closing the chat

Please find the attached proofs with this complaint and please give justice to me.

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Aug 06, 2024

Updated by Lakshmana_Rao my email address is [protected]@gmail.com

Aug 06, 2024

Updated by Lakshmana_Rao Swiggy team said simply there is refund will come which is very bad. I need the refund from them. Please help us on this case.

Dear Customer's Name,

Thank you for bringing up the quality issue. Such errors do not reflect the level of service we try to provide.

We realize that you wish to receive a refund for your order. However, we regret that we will be unable to give a refund for this order at this time.

Kindly rate the restaurant on the Swiggy app based on your experience to help them improve their services.

Regards,
Swiggy Support Team