Swiggy — I cancelled my order accidently . I immediately called an informed them to replace the order but they didnt

Address: Room no 203,Annex 1 St johns hospital Koramangala

I placed a waffle of amount of 196 rupees from Xo belgium waffle. I accidently cancelled the order after around 4 mins . But I immediately called the customer care excutive to replace the same order but they told they could nt do anything .I made the payment through upi so I asked them to refund me the money for that also they told they couldn't do anything.So.at the end I lost my food and my money.
I want to complaisn onnthis either they need to give my money back or my food