Swiggy — Illegal solicited money

Please allow me to state the facts of the events that transpired on the 07 August 2024.

I placed an order via Swiggy to the tune of Rupees 182, the payment thereof was made via Simpl. Prior to delivery, I received a call from Swiggy's representative stating that a refund has been initiated; hence, at the time of delivery, I paid the delivery agent Rupees 182 again via UPI to the number he had requested.

Shortly thereafter, I received a call from the delivery agent claiming that there was some issue with the refund, and he had initially asked us to transfer Rupees 818 as his current account minimum balance should be Rupees 1, 000 in order from him to transfer funds. Upon receipt of Rupees 818, he corrects himself stating that his minimum account balance should be Rupees 2, 000 and further asked us to transfer Rupees 1, 000. We disconnected the call believing that this agent was cheating us.

Immediately we raised a complaint via Swiggy's help center and also wrote to them at [protected]@swiggy.in (till date we haven't received a reply to our e-mail nor any resolution).

The first customer representative helped us get in touch with the delivery agent via a conference call, wherein the delivery agent claimed as above, thinking this was legit and their calls are usually recorded for quality purposes, we transferred Rupees 1, 000. The agent claimed to transfer the funds in the next 1-2 hours.

Given that he failed to transfer these funds on the 7th of August, we chased the Swiggy team again on the 8th August, the 2nd customer representative helped us get in touch with the delivery agent again where he claimed to transfer the funds by 4 p.m. on the said date. Again, our trust on Swiggy was compromised.

Unfortunately, it has been more than 12 days now and my only request to Swiggy is to please refund my Rupees 2, 000 which was illegal solicited.

Separately, I request the dedicated team to please spread awareness of such instances to educate the larger group and to avoid being cheated.

Regards,
Afshan