Swiggy — Item is missing as well as spillage

I ordered two items from McDonald's via the Swiggy app. However, the McFlurry was missing from my order, and the cold drink had completely spilled over all the food.

I specifically ordered this meal because it included the McFlurry. I called your representative, but they put the call on hold and seemed to go elsewhere. After some time, the call was disconnected. I need you to refund my amount and also ensure better handling from your employees.

If possible, kindly check the recordings of the two calls. I called from +91 [protected].

This was my worst experience with Swiggy. Please refund my amount to UPI ID [protected]@pthdfc.

Kindly resolve this issue as soon as possible.

Date - 06/05/2025
e-mail : iphone[protected].[protected]@gmail.com