Swiggy — Items not delivered despite payment

I had placed on order on Instamart on 08.05.2023 with numerous household items. After receiving the order, I observed that 4 items were undelivered.

It is pertinent to mention that the following items were undelivered:

1. Chakaachak Duatpan (1): INR 35/-
2. Mr. Muscle Kitchen Cleaner (1): INR 136/-
3. Domex Fresh Guard Toilet Cleaner (1): INR 170/-
4. Daadi's Butter Garlic Khakra (1): INR 81/-

Upon speaking to the customer care over chat, they flat out requested to deliver the items or refund my money saying they are unable to validate my claim. Thereafter I contacted them on email at [protected]@swiggy.in. Again the same response.

I do not understand how can these companies cheat customers like this. I am at a loss of INR 422/- and yet these guys at Swiggy are least bothered.

All I speak is either a refund of the entire amount or delivery of the required items. I also seek compensation for the harassment that I have been going through.