Swiggy — not refunding my money even I have not got order products

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi i ordered from swiggy on 7 oct from subway 3 products 2 sub and 1 wrap. I was told i will get order on 57 min which took almost 2 hrs to deliver and when i got order i opened 1 st box it was veggie delite sub wuth no veg apart from cucumber.
I complaint them they said they will refund 50inr but didnt refund when i opened 2nd box it was ok but 3 rd box was also sub with no veg inside.. I texted them and requested then to send right product i ordered or process refund for wrap. They didnt respond for 15 min and then said they cant do anything.

Before this even i compalint many times newer they took any satisfactory resolution. I ignored 1 st time but everytime this is not accepted.