Swiggy — order delivery and customer service

Address:	560037
Website:	www.swiggy.com

An order was placed on swiggy, order number #[protected]. I ordered for 3 items. I waited for about 1hour and 30 minutes for the order to arrive. Then as i was very hungry and tired, i made a call to swiggy customer care and was told that my food will be delivered within 7minutes. Again the long wait started. Called them after 20mins and was informed that the delivery person was not allot for the order. But there were someone assigned for the order and for some reason he rejected it. The person who was speaking over the phone was not at all regretful about the experience that i had and kept on defending the service, as if it's the best. I have never got a customer experience like this. Mr. Syed was on the phone, when i told him about the same experience, his way of talking was rude and was insulting. I would request you to inform swiggy to improve their quality of hiring. This type of customer experience is not expected. And the co-ordination in the team and the team work is awful.