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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 254

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J
J Mehta
from Bengaluru, Karnataka
Dec 17, 2017
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Address: 560075
Website: Bangalore

I would like to bring to your attention that swiggy although on their website claims to allow cancellations, doesn’t say that the cancellation in the first 5 mins is free, there’s is a charge of 75 rupees levied. Also, there is no way a user can cancel the order without calling or chatting with them, hence there is a delay of the person availability at their end, there should be a cancel order button provided to the end user just like how uber provides helping the user understand there is a charge if it’s cancelled after 5 mins else no charges levided.

If you look into this at the earliest will help consumers else we will be at mercy of such app companies who just believe in extraction of money. I see this as a pure play of extraction and leaving consumers at mercy.
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    R
    Rahulraj2202
    from Chennai, Tamil Nadu
    Dec 15, 2017
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    Address: Chennai, Tamil Nadu, 600094

    I wanted to cancel my order placed in swiggy for rs 835, within 5 mins of ordering when contacted the customer care via chat they said i would have to pay the whole 835 as per cancellation fees.
    The firm charging for the whole fees of the order that too 835 is really disturbing and is unfair. Even if a minimum would have been charged it would have seemed fine but certainly not the full amount.
    I will have to pay the whole amount as for cancellation, it surely looks like christmas for swiggy but certainly not for me.
    +1 photos
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      invincible100
      from Noida, Uttar Pradesh
      Dec 11, 2017
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      Address: Gurgaon, Haryana, 122022

      Ordered 7 tacos from taco bell (547 taco bell (Order #: [protected])
      Ordered was received without paprika sauce and was very different from the item actually displayed. The same item given at taco bell is very delicious and tasty but this was just a prototype for that.
      Kindly help with this issue
      This was my first order with swiggy and now after having experience like this i don't think i can make a order again till this issue is resolved
      The vendor didn't even provide the bill for the same.

      Huge disappoinment.
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        R
        Rao Vivek
        from Gurgaon, Haryana
        Dec 9, 2017
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        Address: New Delhi, Delhi, 110075

        We have ordered food from swiggy order id [protected], delivery boy declined to deliver the order over phone, i had paid full order amount through paytym, and then delivery boy cancelled the order and never called me up and cancellation charged of rs. 75 was charged, kindly refund the cancellation charges as you have declined to deliver the food
        Another incident, i had again placed the order with order id [protected] and when i called the delivery executive he staright away rejected todeliver the order again i had paid the whole order amount, now till now my order has placed amount deducted from amount two times but swiggy deliver boy refused to deliver the order, what is this?, is this is new way of cheating and frauding people, i straight way file a case in consumer forum and get my every penny back
        A cockroach was found in fried rice

        food not delivered but cancellation fee was charged - Comment #2945381 - Image #0
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          J
          janhavi bhangale
          from Pune, Maharashtra
          Dec 7, 2017
          Resolved
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          Address: Pune, Maharashtra

          Firstly i ordered chicken lollipops n i got the wrong order i was okay with the order but my issuse is that i have given the money to delivery boy as my online payment failed but money was deduct from the account and they said they will refund in 2 days now its almost 8 day n more till now they have not done and now they are saying they are not able transfer the money what is this going on from many they are fooling the customer they took 2 times money from me
          Dec 8, 2017
          Complaint marked as Resolved 
          Dec 07, 2017
          Updated by janhavi bhangale
          they have not reslove the prblm they are not giving my refund as they cant they charged me 2 tyms
          I am the owner of a restaurant... there is a delivery boy with the name of sushil tripathi ... he is so rude so impatient... i don't no how company manages these delivery boys ...

          The way he talks it is not ethical... please fix it or i will file a legal complaint
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            N
            Naveen Thangavel
            from Bengaluru, Karnataka
            Nov 25, 2017
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            Address: 560037

            Have placed an order at 9 30. It got canceled at 11 saying delivery executive met with an accident. Placed an order at 11 picked by delivery executive at 11 30 but his mobile is switched off for past one and half an hour... I lost hope on hope on delivery executive as he might have disappeared coz swiggy is known for hiring un professionals... But just curious to see whether ppl from swiggy customer care calls customer out of courtesy and inform customer about this issue.. They are least bothered... That’s y swiggy suckksss
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              A
              anilkhub
              from Mumbai, Maharashtra
              Nov 24, 2017
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              Address: Mumbai City, Maharashtra, 400071
              Website: Swiggy.com

              2 orders of mine on 24 nov - both cancelled by swiggy in less than an hour. Third rate service.

              Service providers like swiggy must be penalised for cancelling orders with refund initiated & that too without discussing with customer.
              Horrible services.

              Not even bothered to discuss or follow up in spite of many complaints on their website.

              Can anyone suggest how to take up a complaint officially against swiggy
              +2 photos
              Ordered from Santosh Dhaba Extension, Hyderabad through Swiggy app(Order# [protected]). GST isn't mentioned in bill. Swiggy doesn't want to take up responsibility.

              cancelling orders twice. third rate worst service provider - Comment #2930327 - Image #0
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                A
                Akshayush
                from Delhi, Delhi
                Nov 24, 2017
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                Address: 411020

                I have ordered before 8:30 pm and restaurant was open. However after 9:15pm (Time promised by swiggy) i called to check on my order status, i came to know that my order has been cancelled without informing me.

                What justification would like to provide???

                Giving off on next order is not a solution. Have you ever thought the problem based by me and my family.

                Could you please help me to understand the below points.

                1. Why the order has been placed successfully, when the restaurant was closed?
                2. If the restaurant was closed after the order was placed, then why immediately informed to me?
                3. If the restaurant was about to get closed in few minutes, why the order was accepted in first place?

                Could you please answer the above questions
                Dec 01, 2017
                veeru@099's response
                Resolved
                I dint like the food
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                  B
                  bitan kumar
                  from Jayamkondacholapuram, Tamil Nadu
                  Nov 19, 2017
                  Resolved
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                  Resolved

                  Website: www.swiggy.com

                  Hi i received different product instead of naan they provided hard roti which was so hard to eat so i do not have dinner that night due to poor quality of bread which spoil all food. When i contacted customer care of swiggy they refunded naan price but i told them the quality of roti was bad & i want my full refund. They have not provided me full refund. Kindly take necessary action. I want my full refund. My order details:
                  Moonlight takeaway (Order #: [protected])
                  Nov 13, 2017 12:57 am
                  Total amount:rs 463.
                  Nov 23, 2017
                  Complaint marked as Resolved 
                  Hi consumer complaints thankyou for giving justice .i received apologies mail from swiggy and got refund of order.
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                    R
                    raki88
                    from Pune, Maharashtra
                    Nov 17, 2017
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                    Address: 411013

                    Hi,

                    Please check my last order from godavart snacks. The delivery boy name was vikram. He called and said i am waiting outside, when i reached there he is not there he came after 10min and when i asked why you said waiting outside his reply was rude. You guys also makes us to wait and etc he was speaking, this is not expecting from swiggy. Please train your guys how to behave with customers.

                    Very disappointed guys.

                    Order no: [protected]

                    Thanks,
                    Rakesh
                    [protected]
                    [protected]@gmail.com
                    The delivery boy was named sanjay. He didnot return my 10 rs. And was very misbehaving with me. He talked too rudely and even said do not order if you cannot calculate. He himself confused me by first giving 20 then asking me to keep it aside and all. Such kind of service is not expected from swiggy!! Hope after reading this they teach their delivery partners about how to behave and talk. Also swiggy please provide your delivery people with a good amount of change for this problem I have seen with every delivery boy, saying we donot have the change!
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                      P
                      Padmaja Ratnaker
                      from Hyderabad, Telangana
                      Nov 17, 2017
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                      Website: www.swiggy.com

                      Hi swiggy team,

                      I have ordered 2 subs from subway, trimulgherry, telangana. The restaurant bill states rs 623.70, but the swiggy delivery boy has charged rs 656. I even got a message from swiggy stating that my bill was rs 656. How can swiggy charge rs 656 when the restaurant bill states rs 623.70, which includes taxes applicable and free delivery.

                      Secondly, the swiggy website states there is 20% discount from the place we have ordered for orders above rs 350. But, i wasn't given any discount. Kindly look into the matter and give me the discount as per the discount mentioned in the swiggy website for the above said store.

                      Attached are the screenshot of your website today and the restaurant bill for you referral.

                      Regards,
                      M. Padmaja
                      +2 photos
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                        S
                        Sandra R S
                        from Delhi, Delhi
                        Nov 14, 2017
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                        I have never registered my number with Swiggy and never used their services. Yet somehow the nitwits at Swiggy found my number (somehow, idk how) and now they keep bombarding me with SMSes that say "Swiggy is in need of delivery boys .. blah blah". Now neither am I a boy now and I the least bit interested in working as a delivery boy. I'm a BTech graduate and a software professional working at a reputed MNC and earning a handsome salary while coming from a family of professionals. These SMSes are highly offensive and they are also very frequent. I try to put them into my Spam list but they still come up anyway. STOP THIS. I ALREADY HATE SWIGGY BECAUSE OF THIS.
                        +1 photos
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                          Cherukuri Sai Kiran
                          from Hyderabad, Telangana
                          Nov 7, 2017
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                          product and the customer service

                          Address: Hyderabad, Andhra Pradesh, 500018
                          Website: Swiggy

                          After i providing the special instructions why dnt i get the required product i needed.
                          And in previous order when i called to the customer service the person cut the call before giving the resolution.
                          What is the problem with the swiggy.
                          Even it is swiggy application problem why am i not able place the order by cod.
                          I want a resolution for this....
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                          surekham
                          from Bengaluru, Karnataka
                          Nov 5, 2017
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                          Address: 560043
                          Website: www.swiggy.com

                          11/5/2017 3:50 pm order placed with order no:#[protected] that shows confirmed order. Option net banking and rs.217 got deducted. After waiting for more than an hour got a call from mr. Rakesh:[protected] (Swiggy employee) that pizza hut has not received the order. We told this is not our problem, then after continuous call nothing has been done from swiggy side. We want a refund.

                          Open pic with (Paint)
                          +2 photos
                          Nov 05, 2017
                          Updated by surekham
                          i got the delivery after 1:45 min with lot of arguments... which is very bitters full experience...
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                            subbu_kvvs
                            from Hyderabad, Telangana
                            Nov 4, 2017
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                            Address: Hyderabad, Andhra Pradesh, 500072

                            On 02/11/2017 food quality was bad and on 03/11/2017 food was too salty and when i contacted swiggy customer service they didn't respond well.

                            On 02/11/2017n i had ordered from atithi delight multicusine family resturant (Pragathi nagar, nizampet)

                            On 03/11/2017 i had ordered from delicacy multi cusine restaurant (Nizampet)

                            Kindly check the quality of food prepared take necessary actions on the restaurants

                            Thanks
                            Subhash
                            Hello

                            My Order Number is #[protected].
                            i have paid for my order but they did not deliver then again i ordered they are asking me to pay in Cash.
                            Dont Use Swiggy they can do scam with online payment.
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                              Anirudh Suresh
                              from Bangalore, Karnataka
                              Nov 4, 2017
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                              Address: Bangalore, Karnataka, 560070
                              Website: www.swiggy.com

                              Order no:
                              #[protected]
                              Restaurant:
                              Beijing bites

                              I clearly mentioned that i need a plastic spoon or a fork with the order in the 'comments" section while placing the order... As i did not have anything to eat... Guess what? I was not given either... U expect us to eat gravy and rice with bare hands as if its rice and sambar? I called the customer care the minute the order was delivered and they were so arrogant and did not help me with my issue... Such a waste of rs.500

                              I wanted to cancel the order which is why i called the customer care... They are reluctant to cancel the order... How can u force a customer to eat gravy with bare hands inspite of me mentioning it in the comments section?
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                                Gouthamzaza
                                from Hyderabad, Telangana
                                Nov 3, 2017
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                                Address: Hyderabad, Andhra Pradesh, 500081
                                Website: www.swiggy.com

                                I had placed an order and waited for a good 1.5 hours before i called customer care to know why my food wasn't delivered. The executive just asked my name, my order details, and cancelled the order and hung up. I had to check the app to realise my order was cancelled. I called customer care twice to understand why the order was cancelled, and both times i recieved the standard response 'order cancelled, please place new one'. Extremely unprofessional and rude. I would never recommend swiggy to anyone.
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                                  Reshma Lazrado
                                  from Mumbai, Maharashtra
                                  Oct 28, 2017
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                                  Address: 400064
                                  Website: www.swiggy.com

                                  The cancellation option is just a way to make little money. All orders get confirmation within one minute literally and than they say cancellation of confirmed order has a cancellation fee of rs. 75. That's more than even the amount of the food. Even ordering is single click and before you realized it order is placed because delivery charge and taxes are not shown in any preview screen. Especially for cod order there is no preview order screen before placing final order
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                                    jdev
                                    from Delhi, Delhi
                                    Oct 21, 2017
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                                    Address: 560076
                                    Website: Swiggy

                                    Had placed an order with all extra toppings that was mentioned paid extra bugs n when the item is delivered the toppings are missing 2 slices are without any toppings no extra toppings added n on top of that take 50 mins to deliver which pizza hut people would have delivered in 30 mins. And the customer care people are not properly trained even for every other query of your will keep u on hold n waste another 15 20 mins of time. And again the replacement would come in 40 mins. So when ordering from swiggy hold you hunger till swiggy people get time to deliver their so called right time. Crappy service. No ratings please never order food from swiggy for outlets which already have their websites. Swiggy is a waste of services pay all the extra taxes n eat shirty food from swiggy.
                                    Oct 21, 2017
                                    Updated by jdev
                                    And adding to this they charge 120 etc 150 extra money for this ### service they give. Pizza hut direct booking is way better reasonable than these swiggy people.
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                                      akash2407
                                      from Jaipur, Rajasthan
                                      Oct 21, 2017
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                                      cancellation charges

                                      Address: Gurgaon, Haryana, 110055
                                      Website: www.swiggy.com

                                      I ordered food from swiggy and after like 15-20 minutes i receive a callback from the restaurant that the item which i ordered is not available and i need to cancel the order. So i went ahead, contacted swiggy and canceled the order. A day later, i ordered the same item from the same restaurant and the exactly the same thing happened but this time i shared my feedback with swiggy that the restaurant must mark the item as "out of stock" if...
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