Swiggy Complaints & Reviews

Your order #[protected] has been cancelled unavailability of item (S)... Just track the order and you will seen the fun. I just suggest that remove that restaurant rainforest form swiggy website.
After reaching delivery boy, above restaurant said that items not available... Is that a joke happening at night's 11 pm. I again say that rainforest has to be restricted from swiggy.

I have ordered food, delivery executive didnt even came to my place and confirming to customer care that he has arrived, i went outside to take the delivery and no one is there, when i contacted customer care, they are informing he is there but no one is here and they cancelled the order and took 75 rupees from my account!

I have all the proofs with me please take action against them.

Chat support guy named abdu rahman was so late to respond. I placed an order which was set to a wrong delivery address. I immediately tried to cancel it which was then transferred to a chat support. The guy took so much of time to respond that the delivery guy had already reached the restaurant. Why so much of time? This way swiggy makes 75 rupees o[censored]nprepared orders. Why is cancellation like issue even diverted to a chat support. Let me do it on my own. I had to go and pickup my order from the wrong delivery address. And why not give a 30 sec of time to even order confirmation by restaurant. This way i can undo any mistake.

I never received this order, but showing delivered. I place this order yesterday @ 7.05pm. This was a serious issue with swiggy app. They selected my office address automatically. Ewhile placing the order i never got the option of address selection which i get it everytime after viewing cart and before making the payment.
Pior to that day on 1st may i ordered through swiggy from truffels kormangala. I received it at my residence address only, yesterday i was on leave so as i knew address and location would be my residence address only. When i didnt received any call from dominos and swiggy then i called swiggy guys to check. Then i received a call from delivery executive stating he is standing near my office.
I asked him what and how come, he told address given is indiranagar address whereas i was in taverekhere.
This is really horrible experience which i faced through swiggy.
Then after calling customer service guy they informed we have asked dominos to cancel and refund the money to your account within 24 hrs.

Neither i could have the food nor got my money back. 3-4 times i called them and chaat with them too. But theyare still informing that still they are working on it. They are giving me dominos no. To call and check with them. I ordered through swiggy, they must take care of the same.

Yesterday (2/05/2018), i ordered for fruit cream 4 ₹ 200
Pepsi cola shake 2 ₹ 130
Gulab jamun 5 ₹ 100 through swiggy from shudh annapurna
T2506, elahi baksh road, near faiz road, karol bagh, new
Delhi in afternoon. After some time they called me that thay are unable to provide fruit cream (Of 200). Then i called them do rasgulla instead of fruit cream.
Then they delivered after an hour 7 rasgulla which cost only (20*7=) 140.in this way they cheated me. Therefore, proper action against them and return my remaining mony

People please do not order from swiggy. Its a bogus company with extremely poor delivery. We had a very bad experience with swiggy. After placing the order and after the restaurant (Chai point - which is equally worse as swiggy) confirming the order. 30 minutes after that they tell me that a particular item is not available. I asked them to send something else instead as i had placed order for 9 items. After another half an hour i get a call saying some more items are unavailable.. I said send whatever is available as there are sugar patients in the family and unwell that's why we had ordered breakfast. They said ok... After 20 minutes i called swiggy to find out the status and they told me that they are cooking the item.. I told them that had already been sorted out... They said no... Even the remaining things that they said is available is no longer available.. And so they were preparing for fresh... Finally i get a call at 12:30 that the delivery boy is unable to contact me... I got his number from the screen and tried calling him... I called him atleast 5-6 times but he did not answer the phone... Then by 1pm i get a call from swiggy that since the delivery boy couldn't find the location... My order is cancelled... Friends this was a breakfast order that swiggy cancelled at 1pm after doing all the funny things.. I[censored] still want to order with swiggy... All the best...

Swiggy charges fraud packing charges for many restaurants.
I order form mcd fries and they charged 33 even though packing is free for fries.
Same evening i order from subway and it can is paper wrap i was charged 20 rs for packing.
After complaining and taking to store manager, swiggy supervisor has to refund my money and accepted something is wrong with the platform.
They charge 5rs per samosa from kesar, aces layout bangalore even though restaurants does not charge as they send 1 ro 10 samosa on 1 paper bag. How can that cost 50 inr?
Same with the wok shop koramangala
Swiggy know this and refund the money if i request for conference call with restaurant.
But it show how this fraud is happening with swiggy knowledge which is 1 of most promising startup in india.

I have order food in swiggy on[protected] but the have marked wrong deliver address on top of that they told i have mentioned wrong address when i have shared the screenshot they have agreed and kept quit. They delivery boy denied to deliver the order to my place and the agent (Who was on chat) he is asking me to call the delivery boy and he as me to convince the delivery boy this is how they will give service to the customer. They have cancelled my order also they doesn't even consider for the re order for any other alternative option they have cancelled my order. When i ask for the refund they said it will take 5-7 days. Now today again my self i have ask for the refund again they are dragging for 5-7 days the order will deliver. There is no proper customer service providing by their customer service team. This guys are not her to provide customer service they are here to take our money giving a reason always.

Order no: #[protected]

Mr. Sriharsha this is for you. Teach them how to behave with customer.
The customer is not someone to argue with or match wits against — he is a person who brings us his wants. If we have sufficient imagination we will endeavor to handle them profitably to him and to ourselves.”

Hi Team,

I have ordered food from Swiggy- Pizza Hut on 29/04/2018 at 17:59. I waited for an hour and got in touch with swiggy customer care team, they said the restaurant has not confirmed the order. This is not really appreciated as the ppl were staving for food. I demand a compensation of ₹10000/- from swiggy or the restaurant.

I have also attached the screenshots of the chat with swiggy

I have ordered food on 14th april, and the food was spoiled. So, i ask to change my order. They took extra 60 mins to reorder my food so i ask to cancel it. I called your care and ask to cancel and initiate refund customer care executive told, he has initiated refund and money will be refunded within 24hrs. I didn't check refund status after that, i thought it will be refunded as conveyed. Due to some work i was not able to contact you guys to check my refund. Today, after 15 days i checked my paytm and there is not refund from you guys and not even a single text about status of refund.
So, i tried contacting you guys but i couldn't has i don't any active order. Tired multiple time, but can't reach you guys to know my status. Somehow, got chat with one of your employee name 'nishit', he didn't listen to me all at, just told he will check and disconnected my chat. I tried any to at least chat with you guys but you so called app, won't allow me do that as well.
So, i have selected new query and started chatting again to know my refund, your representative was so slow to reply but i should thank her" megha" coz, at least she didn't hung my chat. While chatting with her, i got msg that money has been refunded. So, i want to know, is this the service you provide? Not refund amount we don't drag our # behind you? And if we ask your representative with disconnect the chat?

I want ans for this or need a call with explanation, asap.

I am going post nicely about my experaince on social media and share feedback with frnds and make sure that atleast my frnds should stop using the app.

Hello,

Sub: refund money

We have ordered a pizza from dominos on sunday dated 22/04/2018 through swiggy guys and also made a payment worth 1350 rs thorugh card payment was deducted, we have been waiting for an hour for the order to reach finally had called swiggy for the order as it was very late and the answer what he gives us that we haven't received any order and payment yet..
I request you to please look intu this complain and refund our amount back..

*very bad service*

Swiggy team please rectify yourself.

I ordered from my food at night 1:26 am and it was said that i would recieve it by 48 mins even after 48 mins it was showing 20-30 mins more so i asked for some help from your executive MR.BHARATH he was irritating me and playing
nuisance with me because of him only i cancelled my order and if there would be any other polite executive who would tried to help me i wouldn't have cancelled the order please look in to it
My order number is -#[protected]

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is delivered but isn't it. The swiggy (Swiggy complain) person is no more worried about there reputation and just trolling customer.

(Swiggy complain) idon't know why they are behaving like that but its unacceptable and hope we can take legal action

Swiggy complain - order #[protected]
Swiggy complain - hope fully swiggy can revel this issue as soon as possible

Swiggy complain

Best regards,
Your customer

Swiggy complain
Swiggy missbehaive
Swiggy issue

Hi, this is himanshu, i am ca and regular customer of swiggy (Swiggy complain) and i ordered food through swiggy (Swiggy complain)
But the delivery boy didn't deliver food and after asking for that he uses abusive language as he was drunk and his contact number is [protected], i complained regarding same to police station, after that they said your order is delivered but isn't it. The swiggy (Swiggy complain) person is no more worried about there reputation and just trolling customer.

(Swiggy complain) idon't know why they are behaving like that but its unacceptable and hope we can take legal action

Swiggy complain - order #[protected]
Swiggy complain - hope fully swiggy can revel this issue as soon as possible

Swiggy complain

Best regards,
Your customer

I have ordered american chopsey and when i have opended the food i have saw fungus on the noodles then i have immigetlty made the complaint and they have refund me the money that time on my swiggy wallet and later they have taken back my money form wallet without any information. They are just showing restaurants but actually food is not getting dilvered from the same restaurant. They are selling from their own kitchen

My order id is #[protected]
I made a modification in my order by requesting the service provider of swiggy to send an ice tea along, for which i will pay in cash as the delivery guy delivers it to me. I got this confirmation message ‘dear customer, your order [protected] from burger.in has been edited. Your new bill value is rs.335. Request you to please pay the balance rs.53.0 to the delivery boy‘ which means the modification was made. But the delivery guy didn’t get the ice tea and still he forced me to pay rs. 53 for the same and argued with me for the same and he didn’t even leave my location for a long time as well! I had a word with the service support (Rahul) hoping to get a solution from him but he worsened my situation. He too asked me to pay for the iced tea which i never received. What kind of policy is that? They charge from customers for things they never received? It was not the customer’s fault after all and it was a mistake from their end, not mine.
And after arguing with me, he was favoring me by giving a rs. 75 coupon which had an expiration date. And in the end he said this was the best he could do for me. I just don’t understand how is the company still running after cheating their customers like this. Swiggy even charges extra delivery charges even when the restaurant is already charging for packaging and delivery charges. Please look into this matter as this is a very serious issue!

Being a north indian, i ordered a north indian thali from sri uddipi tiffin centre frim swiggy. Apart from the thali i had ordered paneer kulcha and masala kulcha. Instead of the north indian thali i received a south indian thali which consisted of white rice, dal, veg kurma... Hence i request you to please look into the matter at the earliest. I would appreciate to you revert at this matter at thr earliest.

On sunday 15 april, 1:04am, we had placed an order via swiggy from the restaurant (Monopoly) worth rs.565 (Order no.[protected]). The estimated time shown was 33 minutes.

The problems we faced are:
1. Late delivery despite of charging rs.25 (Food got delivered at 2:15am instead of 1:37am)
2. Food was packed in filthy and contaminated polythene plastic bag
3. Food got soiled and soggy which we had to threw
4. Not giving refund despite of giving enough proof

It was 15 minutes past but no delivery boy was assigned by swiggy. On calling monopoly (+91-[protected]) directly @ 1:21am, the restaurant informed the order is ready but no delivery boy is assigned. The restaurant requested us to pick up the food if possible as it will get soiled and soggy. As order placed via swiggy, we informed the restaurant that we will connect with swiggy and ask them to assign delivery boy and get the food delivered.
Order was finally received at 2:15am (38 minutes delayed) and in a polythene bag. Swiggy delivery executive ([protected]) informed that he had no other bag so he got the food in this plastic bag.
On opening the food, 2 things we found:
1. Food is completely soiled and soggy. It had become cold and juice became hot as both things were packed in one bag.
2. Plastic bag in which food was delivered in filthy and contaminated from inside.
I immediately, raised this issue at 2:17am with swiggy chat support to which they just apologized and gave me a coupon worth rs.75 against my spends of rs.565. I refused to accept as food was not in consumable form and asked them to collect it back. But they denied and not even ready to refund the money.
I request you to intervene and request you to penalize them heavily for such;
1. False commitments of 33 minutes (Over promise, under delivery)
2. Using filthy contaminated bag
3. Mental harassment as no one is ready to listen to us
Attached all the proof for your reference. Seeking your help to get my refund back.

I ordered food from swiggy but the quality was very bad. I complained about the same and they promised me a refund within 24 hrs. But it's been 7 days since then and every time they say your refund is initiated, or processed. When I told them that it is not reflecting in my account they said they are having an issue from their side and it will be resolved within 24 hours. I also shared my account statement with them but still no response. There is no response from them, every time I have to complain I have to tell the whole story and now when I say I will complain about this in consumer forum they immediately just end conservation from their side. This is how they harass their customers. Not a single mail has been sent from their side whether they are resolving my issue or even looking forward to resolve it.

So this has been going on for many days with many of my orders being altered without my notice or missing from my order on delivery. Yesterday i had ordered 4 items on my order number #[protected], an item worth rs 100 was not available with the restaurant. When the delivery guy came in with three items i was baffled as there was no notification of any sorts by swiggy stating the item could not be produced. Moving past the nightmare, my colleague took my phone and ordered again this morning but this time i received a call stating that the order i already paid for i. E #[protected], i have to pay cash on delivery and that if i cancel the order i will be charged rs 75 as cancellation fees. Now tell me swiggy why would i pay the guy in cash if i already had made an online payment to confirm the order. That too if i want a refund because of your unprofessional behaviour, they are charging me rs75 for no reason. Swiggy has tampered with my time and emotions not once but many times which i did overlook, but after so many failed attempts at it. I would like to lodge a complaint against this company and request strict action to be taken against such scammers who are sitting behind the veils of computers and harassing customers to save themselves from chargeback losses.