Swiggy — Poor customer care service and missing foor item from swiggy

Respected Sir/Madam,

I am writing to formally lodge a complaint against Swiggy regarding their unprofessional handling of my issue. My order (Order ID: [protected]) from Burger Bites through Swiggy was incomplete, as the regular mayo dip I paid for was missing.

Upon realizing the issue, I contacted Swiggy’s support team. Instead of resolving it immediately, they asked me to email them, causing unnecessary delays. After multiple follow-ups and escalations, they refunded only ₹12, which was inadequate given the inconvenience caused. However, my concern is no longer just about the missing item but about Swiggy’s complete disregard for customer service.

Despite my repeated attempts to communicate with them via email, Swiggy has chosen to ignore my messages, demonstrating a clear lack of accountability. Their failure to properly address my complaint and refusal to engage in further communication violates basic consumer rights.

My Grievances:
Failure to deliver the complete order – I paid for an item that was never provided.
Inadequate resolution – ₹12 was refunded, which does not compensate for the issue or inconvenience.
Lack of response – After the refund, Swiggy has ignored all further emails, leaving the matter unresolved.
Poor customer service – No proper escalation mechanism or accountability in handling customer complaints.
Requested Resolution:
A formal acknowledgment of Swiggy’s service failure and corrective action.
A fair and reasonable compensation for the inconvenience caused.
Assurance that Swiggy improves its complaint-handling process to avoid similar issues for other customers.
I kindly request the consumer forum to take necessary action against Swiggy for their negligence in addressing customer concerns. I am attaching relevant screenshots of my conversations with Swiggy’s support team and emails as proof.

I hope for a swift resolution to this issue.