Swiggy — Received damaged Ice cream and Swiggy denying refund

It’s for the third time they’re doing this on a big order
Last time I had ordered a coffee machine and I just wanted a replacement because it didn’t have any filter. Just a replacement but they denied.

Still yesterday again I thought I’ll give them a try, I ordered some snacks and a ice cream, the ice cream was clearly melting but they didn’t seem to respond

I am so mentally exhausted, why every time they have to do this?
Ice cream costed me 400 rs, it was leaking from the seal, tell me how safe is that for consumption?

Swiggy just have no sense of responsibility and they keep stressing the customer

My order id for ice cream is; [protected]