Swiggy — Received defective product

Address: 224/2, Kumarpalli,tubrahalli,whitefield -560066

Hello Team,

I've ordered Pedestal Fan(Havells) and I received Defective Product and I've raised concern yesterday itself(As soon as I received Order) and uploaded Video of Defective Product as a Proof and by that time support team said it was eligible for refund/Exchange and they said me to wait 6h after 10h also I didn't get any update on my issue and again i contacted them via chat support in insta mart now we are hearing that From instamart support mail
" Instamartsupport
Sun, Apr 27, 7:25 PM (17 hours ago)
to me

Dear Customer,

Greetings from Swiggy Instamart.

I certainly understand your concern and apologize for any inconvenience caused but we regret to inform you that we will not have the option to process the refund since we were unable to validate your claim.

Having said that, I would also like to assure you that we always take our customer's complaints very seriously and that we have taken this up with the concerned team who will definitely look into this issue. We would once again like to apologize.

Thank you for choosing Swiggy! Have a great day and stay safe.

Regards,
Kashish,
Instamart Support

Please look into our issue Sir If no refund or compensation is there what we will do with wrong Defective Product? kindly please initiate Refund /Exchange Sir.