My name is Lalita Singh, mobile number [protected], and email me.[protected]@gmail.com. On 22 November, I made a payment of ₹4448 via the Dineout/Swiggy Dineout platform under Order ID [#[protected]] to the restaurant listed as “Moonbucks cafe” in Dwarka, New Delhi.
Unfortunately, this payment was made in error. I had actually dined at “Mark's Eatery”, Sector 17, Dwarka, but the payment was applied to the incorrect restaurant. After attempting to contact the listed restaurant, I discovered that the outlet appears to have been closed for approximately 2 years, and the owner/management is not reachable by phone or email.
I also reached out via Swiggy helpline/chat and have been waiting for your response for many days without resolution. The restaurant I actually dined at (Marks Eatery) had issued me a new bill with a 15% discount, which I have fully paid.
Given that the payment has been made to a non-operational partner and cannot be recovered from them, I kindly request that you initiate a refund of ₹4448, representing the mistaken payment to the incorrect restaurant.
Thank you for your attention and assistance.
The customer care keeps on delaying that they'll confirm with the restaurant which has been closed for about 2 years
But the owner is not reachable they call them
I kindly wish for my refund to be processed. Was this information helpful? | 
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