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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Feb 27, 2026

Complaints 5232

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654

Unresolved

4578

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Swiggy reviews & complaints page 3

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I am filing this complaint against Swiggy regarding Order ID [protected], placed on 9th July, 2025.

I ordered a coffee that was undrinkably, excessively sweet. I contacted Swiggy support to report the issue and request a refund. Instead of resolving the matter through a transparent and customer-informed process, Swiggy unilaterally issued a ₹29 coupon without informing me, asking for my consent, or giving me the option...

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Address: Gurgaon

Website: www.swiggy.com/instamart

I am writing to formally lodge a complaint regarding the defective product I received and the subsequent denial of replacement or refund, despite prior assurances from customer support team. Below are the details of the issue:
# *Order Details: *
- *Product Name: * Vega EDGE-K-M Helmet
- *Order Date: * 11/07/2025
- *Order Amount: * ₹798

# *Issue Description: *
Upon receiving the product,...

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With order number [protected] ordered on 6th july 2025 at 9.16 am this order got automatically placed when i changed the payment mode from card to cash on delivery. this is also to my surprise and i immediately look for cancel option but so many ads on this platform could find which was earlier available of free cancellation within a minute. then i immediately went to chat option and messaged them to cancel order within less than 30 seconds...

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I ordered 3 cold coffees and 2 French fries from Café Prime using the Swiggy app on [insert date].
However, I received only 2 cold coffees. When I informed the delivery executive and raised the issue, they said it's not possible to deliver the remaining item.

Instead of a refund, I was given a coupon valid only for 7 days. I did not receive the product I paid for, nor was I refunded.

This...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

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I have ordered food from Thalassery Restaurant on[protected] at 8.34pm which was just 4.3 kms. Even on 10.27pm the item has not been delivered.

Almost 2 hrs... The swiggy service is becoming pathetic...

As I have made the upfront payment, If I cancel swiggy will not be paying me the refund also.

No one to file against such horrible support......

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Order Details:
Order Number: [protected]
Restaurant: Ganesh Bhavan
Delivery Executive Name: Santhoshkumar S
Order Amount: ₹300
Date of Incident:[protected]
The delivery executive, Mr. Santhoshkumar S, acted in a highly disrespectful and unprofessional manner. He raised his voice unnecessarily and used abusive language while speaking to my father, who received the order. His loud and aggressive...

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As it was the main thing in the order and not just 10-20 rupees to just leave as it is . This is very disgusting on swiggy side as when i contact burger king on the issue they say you have to contact swiggy because order is through swiggy, and when swiggy is contacted you give such useless responses. As a customer i have paid 209/- for the burger, packing fees of 37/- ( for i dont know what is packed because there were just fries in a piece...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

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Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District, Karnataka, India, 560029.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

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I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.

This...

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Website: www.swiggy.com

I have placed order from bakingo restaurant and mentioned the note to write on cake and for confirmation I called many times to restaurant and raised issue in Swiggy help, they have said that don't worry restaurant will do it if not we will assist you I have mentioned first only after delivery the cake got without any note, I have said first only if note is not mentioned I don't want the cake I will return, again after delivering the order...

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I had ordered various items from Swiggy Instamart this morning.
The Swiggy Instamart order id: [protected].
One of the item was Yardley London English Lavender Perfumed Talc For Women.

Unfortunately they have set me a rusted, damaged pack and I want to return it and/or get a refund....

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Dear Team,
I am writing to formally raise a concern regarding an order I placed through Swiggy on 21-May-2025, which I had to cancel shortly after placement due to an address error.
Order Details:
Restaurant Name: Mumbai Zaika
Order No.: [protected]
Order Amount: ₹1028
Order Item: Chicken Mughlai Khepsa
I realized within 2 minutes of placing the order that the delivery address selected...

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Address: pune

Have ordered pav bhaji, but the quality is bad and a bad smell is coming, and pav bhaji tests are bad. I eat this food and it starting loose motions. This is highly disappointing and raises serious concerns about food safety and hygiene. I have attached snapshots for your reference.
I heartly Request you don't deliver this kind of food to customers. kindly take review of customers and Please refund my amount.
br...

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Website: Swiggy

I am writing to formally register a serious grievance against an online food delivery platform, Swiggy, and the restaurant Dakshin South Indian Hut, Ashok Nagar (Delhi), for delivering unsafe and contaminated food, which could have resulted in a serious health hazard.

On 28th May 2025, I placed an order via Swiggy (Order ID: [protected]) for a Dosa from the above-mentioned restaurant. However, upon consuming the food, I...

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Address: lower parel ,mumbai

I am writing to express my disappointment regarding the food I received in my recent order.

The food was bitter, undercooked, and seemed stale. It did not appear fresh or safe to eat, and this has caused a very unpleasant experience for me. I always trust Swiggy for quality service, but this time I was really disappointed.

I request you to please look into this matter and take appropriate action against the restaurant....

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Order #[protected]
Restaurant Kumarakom Gundy
Ordered Kerala Chicken Fry
Delivered Chicken roast...

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Very Disappointed – Found sharp plastic pieces in My Food

I usually don’t leave negative reviews, but this experience was unacceptable. I ordered Dal makhani rice bowl from BOX8 - Desi meals on[protected], and to my shock, I found pieces of plastic in the food. This is not just poor quality control — it’s a serious safety hazard.

I expected a safe, enjoyable meal, and instead I was left...

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I am writing to raise a complaint regarding my recent order (Order ID: [[protected]
]) placed on may 21 2025 at 2:13 PM. The order has been marked as delivered in the app, but I have not received it.
The delivery guy has asked me to tell the OTP to get the order from the store so I did tell him the OTP and now he's not even answering calls.
I was waiting at the delivery address throughout the expected delivery...

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