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Swiggy Complaints & Reviews

www.swiggy.com

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Updated: Apr 9, 2026

Complaints 5241

Resolved

659

Unresolved

4582

So far, so good. Swiggy is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Swiggy will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Village- Sahadara, Sector 140, Noida (uttar Pradesh)

Subject: Urgent Complaint Regarding Delivery of Expired Product via Swiggy Instamart
To: Head Office, Swiggy
Bundl Technologies Pvt. Ltd.
Bangalore, India
Dear Swiggy Team,
I am writing to formally lodge a complaint regarding a recent order placed through Swiggy Instamart, in which I received a product that was past its expiry date. This is not only unacceptable but also poses a serious health risk to consumers.br...

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Address: Arihant Amodini, Sec 24, Plot No. 04, Phase 2, Taloja

To,
The Consumer Disputes Redressal Commission,

Respected Sir/Madam,

I am filing this complaint against Swiggy Instamart regarding non-delivery of a paid item and denial of a fair resolution.

Order ID: [protected]

Date of Order: 17th August 2025

Registered Email ID with Instamart: [protected]@gmail.com

On 17th August, I placed an order...

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Address: Kolkata

I was scammed through Swiggy Minis by seller "Artvilla by Rishika". Received a broken product, and when I complained, the seller blocked me. Swiggy refused to take responsibility even after I contacted their support.
Consumer complaint filed: Docket No: 7572254
#ConsumerRights #SwiggyScam #FraudAlert #IndianConsumerLaw...

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I placed an order on Swiggy on[protected], and waited for over 2 hours, but the order was suddenly cancelled without any proper reason or prior update. This caused a lot of inconvenience and wasted my time.
Despite waiting so long, I didnâ€™t receive any food or a satisfactory explanation. I request an immediate apology, refund, and compensation for this experience.

Order ID: [protected]
Registered Mobile...

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Address: SVS mens hostel 1, beside gauthami pharmacy, qcity backside-500032

Website: www.swiggy.com/instamart

I bought an umbrella from Swiggy Instamart on 24/07/2025. In the images, the product looked very good, but in reality, it turned out to be of very poor quality and much smaller in size. Even a slight breeze causes the umbrella to flip backward. I'm completely dissatisfied with this product. However, the company is not responding and is saying that there is no return or exchange policy. Please help me resolve this issue.

OrderId...

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Address: FF, S.No.41-23/3, Near Kaman, Moula Ali Rd, Kamalanagar, R.T.C. Colony, Moula Ali, Secunderabad, Telangana 500040, Hyderabad, Telangana

Website: Swiggy Instamart App

To: Consumer Complaints / Consumer Forum

Date: 22/07/2025

Subject: Complaint Regarding Damaged Product â€“ Kari A Skin Rituals Rose Water

Dear Sir/Madam,

I am writing to formally file a complaint regarding the Kari A Skin Rituals Rose Water that I recently purchased from Swiggy Instamart. The product arrived in a damaged condition, and despite my attempts to resolve this issue...

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Ordered Dal Makhani & Kadhai Chap (half each) from
@Swiggy, but delivery took 1 hr 15 mins Vs promised 25 mins and items were in quarter quantity only! Raised complaint but no help. Seems, to earn high commission @Swiggy don't care Cx service.
They charged 30 rs for packaging and delivered me in a polythin bag.
Customer care even didn't try to reach restaurent or might be reached and deducted amount from vendor but didn't...

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Myself Mahi Khandelwal I ordered A pressure cooker From Swiggy, few days back on 10th july, at aprox 9 pm, And the product Wasnt mentioned Correctly On the store Hence after ordering I got to know That it Isn't what I was supposed to order and hence I returned it. Now it's almost been a week And I'm not getting any form of responses Firstly I was told I'll receive three coupons valued 500, 500, 385. When i discussed more on this with the...

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Address: Haridwar

Hello sir/mam

on 12 July 2025 I have placed a order from swiggy app, order number was #[protected]. In which one food item was missing. Same day I raised a complain on same app. But not positive response recieve from their side. Then I mail them for same matter- request number 25451797, now they replied they wont be able to refund in this matter. Plz help to get my refund....

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I am filing this complaint against Swiggy regarding Order ID [protected], placed on 9th July, 2025.

I ordered a coffee that was undrinkably, excessively sweet. I contacted Swiggy support to report the issue and request a refund. Instead of resolving the matter through a transparent and customer-informed process, Swiggy unilaterally issued a â‚¹29 coupon without informing me, asking for my consent, or giving me the option...

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Address: Gurgaon

Website: www.swiggy.com/instamart

I am writing to formally lodge a complaint regarding the defective product I received and the subsequent denial of replacement or refund, despite prior assurances from customer support team. Below are the details of the issue:
# *Order Details: *
- *Product Name: * Vega EDGE-K-M Helmet
- *Order Date: * 11/07/2025
- *Order Amount: * â‚¹798

# *Issue Description: *
Upon receiving the product,...

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With order number [protected] ordered on 6th july 2025 at 9.16 am this order got automatically placed when i changed the payment mode from card to cash on delivery. this is also to my surprise and i immediately look for cancel option but so many ads on this platform could find which was earlier available of free cancellation within a minute. then i immediately went to chat option and messaged them to cancel order within less than 30 seconds...

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I ordered 3 cold coffees and 2 French fries from Café Prime using the Swiggy app on [insert date].
However, I received only 2 cold coffees. When I informed the delivery executive and raised the issue, they said it's not possible to deliver the remaining item.

Instead of a refund, I was given a coupon valid only for 7 days. I did not receive the product I paid for, nor was I refunded.

This...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy bot’s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written complaint,...

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I have ordered food from Thalassery Restaurant on[protected] at 8.34pm which was just 4.3 kms. Even on 10.27pm the item has not been delivered.

Almost 2 hrs... The swiggy service is becoming pathetic...

As I have made the upfront payment, If I cancel swiggy will not be paying me the refund also.

No one to file against such horrible support......

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Order Details:
Order Number: [protected]
Restaurant: Ganesh Bhavan
Delivery Executive Name: Santhoshkumar S
Order Amount: â‚¹300
Date of Incident:[protected]
The delivery executive, Mr. Santhoshkumar S, acted in a highly disrespectful and unprofessional manner. He raised his voice unnecessarily and used abusive language while speaking to my father, who received the order. His loud and aggressive...

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As it was the main thing in the order and not just 10-20 rupees to just leave as it is . This is very disgusting on swiggy side as when i contact burger king on the issue they say you have to contact swiggy because order is through swiggy, and when swiggy is contacted you give such useless responses. As a customer i have paid 209/- for the burger, packing fees of 37/- ( for i dont know what is packed because there were just fries in a piece...

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Hi
I had placed the order on 20th June 2025 @ 10.50 pm having order ID [protected], which was delivered @ 11.21 pm. I had received uncooked frozen boneless wings in my order. I raised a complaint via Swiggy app @ 11.29 pm; within 8 minutes of receiving the order. The Swiggy botâ€™s resolution, while abruptly ending the conversation, was to write an email for resolution which was sent at 11.37 pm.
Since the written...

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Address: Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road Bengaluru Bangalore District, Karnataka, India, 560029.

Respected Sir/Madam,

This Is To Bring To Your Notice That The Plain Butter Loaf Cake x 01 Quantity And The Marble Loaf Cake x 01 Quantity For The {Order ID/Number :- [protected]} Has Been Delivered In Completely Rotten /Spoiled Condition By Your Swiggy Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise...

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I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 timesâ€”with no answerâ€”and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive.br...

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