Swiggy — someone is using my email id

Girija_kp

from Mumbai, Maharashtra

Address:

Rajavilla, Thiruvannur Nada, Kozhikode, Kerala, 673029

This is the second time i am raising the same complaint. Someone from kochi is using my email id to order food through swiggy. The order summary is regularly sent by swiggy to my mail id. Swiggy does not have a customised selection option to complain about this particular issue. Please resolve the issue asap.
The address of the person who order food through swiggy using my email id is as follows: girija, amogha house, chakkaraparambu, kodusserry, angamaly. I got this address from the order summary sent by swiggy. There is no phone number in it to contact the person.

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Verified Support

Dec 16, 2019

Swiggy Customer Care's response Hello Girija, we are disappointed to know that this issue is still not resolved. We tried contacting you over a call but couldn't connect. We have sent you an email for verification of the same. Please check. For further assistance, you can directly reach us through [protected]@swiggy.in. Thanks!

Dec 16, 2019

Updated by Girija_kp My reply to Swiggy
Hello,
Someone from Kochi is using my email id to order food from Swiggy. I am regularly getting the order summary from Swiggy. I have been using this mail id for the past 15 years. Since the order summary did not contain any phone number, I could not contact the other person who also has the same name Girija.
Because of this issue, I forced to create a new user id in Swiggy because I could not use my email id. which is already used by another person
Pl resolve this issue as soon as possible. Attaching an order summary for your reference