Swiggy Complaints & Reviews

Ordered coffee craze ice cream from creamstone gachibowli hyderabad - with specific instructions not to include nuts and followed up with a chat session with an agent to ensure that nuts weren’t included.

Order was delivered — full of nuts and no brownie which is an essential ingredient. It was no less than a nightmarish experience chatting with the service folks at swiggy who kept insisting that they cannot do anything since the order has been delivered.

It’s a shame that swiggy won’t take any responsibility on their orders inspire of instructions and are extremely rude with loyal customers. Have decided to never use swiggy ever again!! It’s a shame.. Not sure how they will survive with such rotten service.

I made an order for rs. 995 using the swiggy app. Within 3 min, i realised that i made a duplicate order so i submitted a cancellation request, i was charged rs 500 as cancellation fee. I was informed the rs.500 was charged because the restaurant already started preparing the food. So, i requested customer service to restore the order because rs 500 was too steep. I'll instead eat the biriyanis, they said they can't do that either.in a matter of 5 min, i lost rs. 500. 50% of the bill. Is this justified. If returned the food that came home then i'd feel nobody in bangalore would order biriyani so rs. 500 is a little justified. But, this kind of ruthless business model is unacceptable. They are market leaders and find it totally their rule.
This is plain 'daylight robbery'. They charged for me for no service. I wonder how far they went in making a biriyani in 3 min that rs 500 as cancellation can be justified. Ruthless and savage business policy.

I have taken a delivery service from swiggy for birthday cake of rs 500. The cake was totally distorted. I raised the complaint with the customer care. They were very rude and said we cannot do anything and can give you coupon code of rs 250. The cake is of no use to us. The customer care is also not giving us the contact details of its higher authority. I have tried to reach them in all the platforms telephone, facebook, twitter and mail but there is no help, just diplomatic answers. I want to sue swiggy. Their role is to make a proper deliver which they are not doing and then also not giving my money back.

I was charged cancellation fee and my order was self cancelled by swiggy with this excuse that my number was not reachable. This is how this company is befooling customers by self cancelling orders and charging fee after making them wait for hours and taking food for themselves. I asked them if my number was not reachable then how come i recieved sms instantly! After cancellation and delivery man was waiting outside at that time.

Indhu jayaram
13:02 (3 minutes ago)
To support

Hello team,

We ordered food at 8:21 am from malleswaram dosa corner via swiggy. But we did not received the order till 9:30 am and the swiggy stated as delivered. We tried to contact the delivery boy but his number was out of reach. I called up the swiggy support and they told me that the delivery has delivered successfully but where as i have not received the order. I took the ph number of thh delivery executive from swiggy support person. When i tried calling he kept saying i will come in 5 mins, but never came till 10:30 am

The delivery person is playing around here.
I would request you guys to take action against him.
When we are playing full money online and we don't get the refund and refund as well.

Now when we ask for full refund of rs.300 i get in return of rs 175 food coupon.
But what was our mistake here we have ordered food paying the full amount and we don't receive the food and money.
I agree if it's our mistake of not picking the delivery person phone call or misleading of address, i didn't even receive a phone call.

Please kindly look into this at the earliest.

I have spoken to the swiggy support twice regarding the same issue.
Please find the delivery executive phone number.
Swiggy delivery boy ph :-[protected]

I have been a loyal customer from very long time. We love swiggy but because of this few irresponsible people.
I request you to take action on the person immediately.

We placed order and were waiting for delivery for one and half hours. The delivery person did not come. The contact no of the delivery person given on your app was switched off. Your customer care executive spoke to me twice. He too was not able to contact the delivery person and kept me on hold for 3 minutes. He too gave up. Since i had to go out for prayer, i told your executive not to deliver and cancel the order. We wanted the food for party and due to your unprofessional service, we had to suffer.
I received sms saying we are charging rs. 242 for cancelling the order. This is nonsense.in fact you should compensate me for not supplying my order.

We ordered food at 11:20 pm from urban dhaba via swiggy. But we did not recieved the order till 12 o clock. We tried to contact the delivery boy but his number was out of reach. The no. Is [protected] and his name is vivek. Now when we ask for full refund of rs 137 but they are giving only 68 rs as redund. When we asked them the reason, they justified that they made contavt with us but we did not respond. But we did not recieve any call. Kindly look into thus matter.

Hi
I have ordered food today it was from restaurant karahi kitchen kormangala bangalore. The food was full of oil and one small chunk of chicken and i have paid delivery charge 52 rs total food was after coupon code 152 rs. May be its nothing for swiggy but its something. These ppl denied to take complaint as well. They haven't refund money.in the end i went to have food again its charge me again.

I ordered a dosa at around 8 p. M. And the delivery did not come till 9 p. M. The delivery executive kept telling me that he is on the way and then finally around 9:20 p. M. He said the order has been cancelled. We kept explaining the way to the executive but it did not help and my mother who was hungry had to wait for us to go to another outlet to get a dosa for her and finally give it to her at 10 p. M. The customer care of swiggy also charged me cancellation charges for no fault of mine. The delivery executive informed that we didn't answer his calls inspite of speaking so many times to us.
Really disappointed with this whole thing.
Have been a very regular customer of swiggy and now won't use swiggy at all.

Swiggy has blocked my number citing that i have made financial frauds with them. I have asked them to give me the details, they could not give. They are not reinstating my account and asking me to change the number and email id to register. I don't want to change my mobile number just to create another account with them. The last conversation from them is on dec 20th 2018 and they did not respond to it after that. I have attached the screenshot of the last conversation i had with them.

We ordered 19 boxes of biryani from behrouz for our christmas party in office at 12:00pm. The order was ready by 12:20pm as confirmed by the restaurant but the swiggy rider was unable to carry them as it was a big packet.

Issue was raised to swiggy at 12:30pm, and for the next 2 hour, they just kept on changing the rider, without understanding the issue. After the 4th allocated rider denied the order quoting the same issue, i talked to him directly and requested him to take a three wheeler and deliver the order. He agreed and i paid him additional rs 200 in cash and finally we got our food at 3pm. The same, which was packed at 12:20pm. Needless to say, the taste was ruined, and so was our party.

During this period, i interacted with 4-5 ppl from swiggy, on call as well as chat, and all were a bunch o[censored]seless ppl with scripted answers. When asked to connect with some senior, the response was that there was no senior on the floor.

Great services swiggy! Keep doing the same and you would be doomed sooner than you would know.

I ordered veg biriyani rice and resturant given rice from non veg biriyani rice when i complained about it over swiggy they started giving computer generated reply to this email or over chat but they were not ready to refund my money and neither they were ready to give feedback to restaurants i told them you guys should take an action against them as its wrong how they can give non veg while we order veg

I received order completely spillage and packaging .
Hence other items are impacted badly and It was not able to eat. as consequences i did not have food

PFA pic of effected packaging.

I need immediate resolution on this .. while i raised this concern to Swiggy support they are denied for any compensation. i have beard monetary loss due to leakage food and food not used so i should get refund my amount.

regards
Avish gupta

I have ordered for a pizza from a top rating restaurant named John Carlos...and I paid 152rs after discount... I am so excited about my pizza because this is the first i have ordered from a never tasted restaurant just by seeing the ratings ... But when i recieved the pizza.. i felt thugged because it was cold and the veggies were staled, , the smell was very bad from the pizza. And i had to dump it.. because it was enough to make some sick and make hospitalize..but the actual disappointed thing was the response of swiggy team ... He just apologize and refund my only half money.. waste my 1hour... Without any replacement... This is not the first time swiggy do this... The service is very bad and unprofessional... The cc response is not satisfactory.. they send me the repeated msgs...i am totally disappointed with the services

Hi,
I had the worst experience with swiggy last night. I ordered food from swiggy and got wrong order delivered from swiggy twice. I am tired to explain the same issue again and again to swiggy support team but there is no productive response except apology i got from them. I am attaching all the screenshots of the chat. I did not eat the food. I want them to arrange a pickup of this wastage for which i paid 467 rs. And refund my money as soon as possible.

Waiting for your reply.

Thanks
Rachna sodhi
[protected]

23rd december;

My order continuously 2 times in a day got cancelled and they dont even bother to explain to customers. They just ask customers to cancel their order!!!

How can you ask your customer to cancel the order?

Md faizan ahmed answered our call and not even trying to resolve the issue he asked us to cancel the order.

Not even compensation provided by swiggy for so much inconvenience.
Do you think money is water that you can keep deducting from ppl's bank account n then put them back? Do you take these issues seriously? What are the resolutions for these kind of issues? Why cutomer service quality is still soooo low?

Hi.
Greetings of the day.

I am writing this to report an issue of food quality and quantity of my food orders from swiggy. It's been more than enough times that my value of money has gone down and swiggy fails to accept their fault and in providing me a satisfactory resolution. I have spent at least 15-20 grand in the past few weeks in ordering food from the app in illness and i have been conned everytime. After a series of conversation that i had with the swiggy support on chats, calls and even on mail regarding the issue and demanding an adequate resolution for the same, i'm deeply disappointed with the response i have got.
The concern raised was regarding the missing ordered food items and quality issues.
I'm writing this letter to demand a refund for the same. I'm not at all satisfied with the resolution that the mail support of swiggy had given to me previously. I had a conversation with a person who says he is the manager from the call support team, going by the name dev and he mentioned that it's not in his power to initiate a refund and only the mail support can do the stance required.
He asked to me write a mail to the support team again regarding this and tell them to initiate the refund required.

I, hereby, request you to take necessary actions regarding the issue i have faced and initiate a refund of the money amount that has gone to waste.
The amount which was spent on the entire food orders was at least around 15-20 grand.

Hi, we have ordered an item with id:[protected] (From yum yum tree restaurant). A few minutes later we find the status of the order like cancelled. We tried to reach to the customer service and they replied as if they tried to reach and the order is cancelled from their end. The also added as we willbe refunded with half of the money due to this. To be frank, we did not receive any call from swiggy. (Maybe due to range issue we couldn't see any calls from swiggy) we are starving here for food and we tried to get the order back, customer service people told as if they can't provide the food back to us and will be distributed to other people. This is not at all acceptable sevice from swiggy. If the order is cancelled from our end means.. This is fine.. But here this is not the case. Without getting call from swiggy oder got cancelled and even i have lost my money too..

I have ordered my food in ovenstory pizza today at 11.40am my order# [protected]. I got my pizza only at 2.30pm. Where the pizza was fully wet and busted. I tried to reach the delivery person she is not responsive, i have raised the complaint to call centre they also not responsive. I have paid my money in advance for the food. But the delivery executive and call centre simply saying that if you dont want the food cancel it payment will be credited to you within 5 days. My
Pregnant wife and my child was hungry. Without food they suffered a lot. You people doesn't have any common sense how the public will suffer once they didn't get there food. We ordering the food and awaiting eagerly but u people are not responsive.

Order no - [protected]
I had order from this restaurant called pappi machiwala — i ordered butter chicken half and mutton seekh roll — the food was pathetic and i have serious concern over the quality.. Further i got the wrong order as i had ordered mutton seekh roll and i was sent mutton malai roll.. Such a huge blunder.. Der was cream in the roll whereas pappi machiwalas rolls never have such horrible cream in it.. And the butter chicken had horrible masala.. I am attaching pictures in support of my claim.
U can see from my swiggy account that m a regular customer and sometimes even use swiggy twice in a day but for a long time now all my orders are not upto the mark.. My instructions are zero followed.. Swiggy is becoming a huge disappointment for me.. I would rather use zomato.. I have purchased super and that is the only reason as of today why i use swiggy as otherwis ur service quality is nothing but pathetic.. Huge disappointment.. This coming from a regular customer such as i u should be ashamed..