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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 149

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A
Aayush Mehra
from Mumbai, Maharashtra
Nov 9, 2019
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Address: Dr no 302, shriharipuram, 530011

Behind my back when i was not home an employee of swiggy comes up to home and ask for money even when i had ordered nothing from the site. My parents reported me this. I need this to be resolved as soon as possible. It is a possible threat or concern for me or anyone who might find them in same situation. Next i will complaint to the police about the same.
Dec 18, 2019
Complaint marked as Resolved 
Verified Support
Nov 09, 2019
Swiggy Customer Care's response
Hey Aayush, terribly sorry about your experience! This is just not acceptable and we want to make it up to you. Kindly drop us an email at [protected]@swiggy.in elaborating your concern from your registered details with your contact details and, we'll work on fixing the issue ASAP.
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    K
    Kavita Poem
    from Gurgaon, Haryana
    Nov 9, 2019
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    Address: Gurgaon, Haryana, 122001

    Such a pathetic service by swiggy.
    1. They raised penalty even tho i cancelled on time and posted to my account.
    2. I ordered a burger from burger king which is not at all worth of rs 50 even.
    Swiggy shown all such stuffs in burger but, expect bread, half spoon lettuce and a veg patty nothing was there... Where was the tomatoes and veggies gone don't know.
    3. You guys use auto typing in night service then please don't deliver such a pathetic order. I work in night shift and i got a surprise of peanut burger and i lost my break tym by ording from swiggy.
    4. I ask to provide the senior person number and i get automatic response.
    5. Please run service from system why are you guys cheating the customers
    +1 photos
    Dec 11, 2019
    Complaint marked as Resolved 
    Verified Support
    Nov 10, 2019
    Swiggy Customer Care's response
    Hey Kavita, we're sorry for the inconvenience caused. Kindly drop us an email at [protected]@swiggy.in elaborating your concern from your registered details with your contact details and, we'll reach out to you over a call and work on fixing the issue asap.
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      A
      Ashraf72
      from Nagaur, Rajasthan
      Nov 9, 2019
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      Company gave me a coupon i applied it and i didn't get my coupon money

      It was not mentioned by them that icici is responsible for this and they are pointing icici
      Such fraud are happening every day with everyone
      It should be around 439 rs after applying the coupon and they they charged me 545
      By making fraud tricks and everytime they just say it won't happen again and they do this everytime. The coupon was 125icici. Without mentioning that icici is responsible they are blaming icici.
      Email me at [protected]@gmail.com
      +5 photos
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        L
        Lalit Kotrange
        from Malegaon, Maharashtra
        Nov 9, 2019
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        Address: Behind empress mill no. 3 lodhipura bajeria .nagpur, Nagpur, Maharashtra, 440018

        Maine swiggy se hotel taj biryani center. Se ek veg biryani order kiya tha but uske jagha mujhe chicken biryani diya gaya.. And hotel ke owner se maine baat ki tho usne kaha ki hamara veg biryani 1month se band hai. Tho hum aapko veg biryani kaise de sakte hai.. Muzhe meri paise refund chahiye and.
        Plz accept my complaint. Contact me [protected]
        +2 photos
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          K
          Kaushiksen
          from Matabhanga, West Bengal
          Nov 8, 2019
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          Address: Kolkata, West Bengal

          I ordered dinner through Swiggy App on 27th Oct at 9:44 pm, which they accepted and I also made the full payment.
          To our dismay leaving me and my daughter starving for the whole night they never have delivered the food. I called up
          their customer care number and spoke to their customer care executives several times even at 1 am in the midnight who
          always assured me that my food is going to be delivered in next 30 mins.
          I wonder as how can they do business on supplying food with such fraudulent attitude and dupe people keeping them starving for whole night.
          I request your intervention in this matter and I strongly recommend that their business of duping people like us should be
          stopped with immediate effect. They should be punished for such unethical act... 10 days have passed they neither have apologized nor
          have refunded my money.
          I just cannot accept the fact that for them being a father I couldnt provide food to my daughter for the whole night. They should pay penalty and compensation for such inhuman act.
          Dec 17, 2019
          Complaint marked as Resolved 
          Verified Support
          Nov 10, 2019
          Swiggy Customer Care's response
          Hey Koushik, we completely comprehend your disappointment & did not mean to let you down. Kindly drop us an email regarding the issue via email at [protected]@swiggy.in from your registered details, we're trying to reach out to you via call and resolve the issue asap also, ensure such mishaps are not repeated.
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            V
            Vaishali Khurma
            from Noida, Uttar Pradesh
            Nov 8, 2019
            Resolved
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            Address: Unit No. - 03, 3rd Floor, AIHP Horizon, Plot No. - 445, Udyog Vihar, Phase - 05, 122016

            Ordered 3 pizza's worth inr 2200, recieved the pizza in an appropraite shape. There was no protector inside, everything got touched on the box, it was extremely difficult to even open the box.

            Extremely disappointed with the service, need somebody to contact me asap, it was so embrassing when we opened the box in front our client from germany.
            +1 photos
            Dec 18, 2019
            Complaint marked as Resolved 
            Verified Support
            Nov 10, 2019
            Swiggy Customer Care's response
            Hey Vaishali, we completely comprehend your disappointment & did not mean to let you down. Kindly drop us an email regarding the issue via email at [protected]@swiggy.in from your registered details along with your contact and order details, so that we may look into it and resolve the issue asap also, ensure such mishaps are not repeated.
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              rajkumar giri
              from azamgarh, Uttar Pradesh
              Nov 8, 2019
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              Address: bangalore, New Delhi, Delhi, 110044

              Dear sir/mam
              I was placed the order throw swiggy swiggy was promise me it will be delivered but also till the time yet not delivered money not refunded
              And also till the time i"m in hungry if i will be die then fully responsible will be swiggy
              When i was contact swiggy chat no respond i was also tweet no responce and also when i was contact food delivery boy firstly he told me we will be delivered the products after one hours i was making 25 times calls bit no responce after when i was trying 26times he responced a told me we will not deliver low cost food he told mai bol dunga mega bike toot gay hai mai nahi delivery karinga jo honga asap swiggy se baat kar lena
              +1 photos
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                M
                Meena Subhu
                from Chennai, Tamil Nadu
                Nov 8, 2019
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                Address: Nandanam, Chennai, Tamil Nadu, 600018
                Website: www.swiggy.com

                Swiggy delivered a diseased chicken gravy and it was smelling very bad that my entire room was smelling bad. Swiggy always delivers spoiled food, burnt foods and low quality food. Due to spoiled chicken and low quality chicken now i got skin disease and had to spend rs.3000/- for doctor expenses. Today swiggy delivered burnt parata. Due to which i couldn’t able to have my dinner. Swiggy did not even return back my money for delivering burnt parata.
                Dec 27, 2019
                Complaint marked as Resolved 
                Verified Support
                Nov 24, 2019
                Swiggy Customer Care's response
                Hi Meena, we are really disappointed to know that you have faced issues with the food we served. We completely understand the situation you had to go through. Please write to us at [protected]@swiggy.in from your registered email ID so that we can sort it out right away.
                Swiggy is showing the price of food items is more than the actual price charges by the restaurants, in this case restaurant thali price is 65/-, while swiggy is showing 95/- . This is totally wrong and beside this they also charge delivery charges.
                Please take necessary action.

                spoiled food delivered by swiggy.com - Comment #3580677 - Image #0
                spoiled food delivered by swiggy.com - Comment #3580677 - Image #1
                spoiled food delivered by swiggy.com - Comment #3580677 - Image #2
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                  S
                  Shalu A. Austin
                  from Bengaluru, Karnataka
                  Nov 6, 2019
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                  Resolved

                  wrong item delivered. not ready to refund

                  Address: 406, Mukund Apartments, Palmgrove Road, Victoria Layout., 560047

                  I had ordered Behrouz Biryani through swiggy on 5th of November 2019.
                  My order was Biryani Of Rs.1200 and I received a pack of Rs.380. Then after complaining, Swiggy sent me a replacement order. And they sent the same thing again of rs. 380. But in both order they had sent the bill of 1250.
                  And after agonizing hours of customer care, they refuse to give me a refund. N asking me to wait for their call at 1 am. N I didn’t...
                  +1 photos
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                  S
                  Sukhwinder0786
                  from Mumbai, Maharashtra
                  Nov 6, 2019
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                  Address: Jalalabad, Fazilka, Punjab, 152024

                  Hello, sir/madam,
                  I am sukhwinder singh delivery boy in jalalabad, swiggy id[protected]
                  . I have been suspended when my id is 804152 deactivated from company hand time (October), i contact fleet manager but not any one attend call. Now i have mark absconded list. And 4300 rs deducts from my payout without any issue. And after long time not refund and am not able to login from last and i have so much lose is in last 3 weeks my weekly earnings is 3500 rs plus so in last 3 week my lose is 10000 rs in this time period. I want instant solution and keep get login.
                  What is my fault. So take any action...& keep get mi login. If not take any action after this complaint. Am file a case in consumer court.
                  Sukhwinder singh (804152)
                  My contact [protected]
                  [protected]

                  Jalalabad west (Punjab)
                  For almost 40% of the orders that i did on swiggy i will get different items than the items that i orderded... Even if we compain to swiggy, they will say next time we wont repeat and our apologies... it is happening each and evry time when i ordered.. Swiiggy service going worst now a days in hyderabad.
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                    P
                    PiyushGupta77
                    from Gurgaon, Haryana
                    Nov 5, 2019
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                    Address: New Delhi, Delhi, 110034

                    I have placed order on swiggy android application on 05 nov 2019. After placing order i got message that my order amount is refunded. I talked to swiggy agent on their chat support and they confirmed that my order is cancelled. After about an hour i got call from swiggy delivery executive saying that he brought my order.

                    I asked him that my order was cancelled by swiggy itself to which he said that he has no information of this and requested me to accept order. I accepted the order as in such case if i had denied the order swiggy would have deducted food wastage fee from my account.

                    Then, i am charged for order.

                    Here issue is swiggy has made mistake and instead of accepting their mistake they are charging customer by falsely putting it on them.
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                      R
                      Rafiq Badahah
                      from Noida, Uttar Pradesh
                      Nov 5, 2019
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                      Address: Godhra, Panchmahal, Gujarat, 389001

                      Order number #[protected]
                      Kal Mene Swiggy pe order kiya but Muje received nahi hua mera address complete tha fir bhi delivery boy address me query nikal raha tha or mujhe bola apke uper ek call aayega use kehna K Mene address rong dala he Muje dusre address pe food chahiye Jesse Muje order K paisa jyada Melega but mere uper customers care se fon ayya Mene unko Jo Muje delivery boy ne bataya esa kaha adhikari ne Muje bataya K Apka food apke address pe delivery ho jaega but Muje nahi mila he mera order cancelled karke mujse 51 cancellation fee mang rahe he
                      Please cancellation fee hata kar Ap delivery boy ko job se suspend kare jisne Muje unke fayde K liye Ullu banaya
                      Please mera cancellation charges hata ye request he
                      I m Rafik
                      +1 photos
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                        Rafiq Badahah
                        from Noida, Uttar Pradesh
                        Nov 5, 2019
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                        Address: Godhra, Panchmahal, Gujarat, 389001

                        Kal mene swiggy pe order kiya but muje received nahi hua mera address complete tha fir bhi delivery boy address me query nikal raha tha or mujhe bola apke uper ek call aayega use kehna k mene address rong dala he muje dusre address pe food chahiye jesse muje order k paisa jyada melega but mere uper customers care se fon ayya mene unko jo muje delivery boy ne bataya esa kaha adhikari ne muje bataya k apka food apke address pe delivery ho jaega but muje nahi mila he mera order cancelled karke mujse 51 cancellation fee mang rahe he
                        Please cancellation fee hata kar ap delivery boy ko job se suspend kare jisne muje unke fayde k liye ullu banaya
                        Please mera cancellation charges hata ye request he
                        I m rafik
                        Nov 05, 2019
                        Updated by Rafiq Badahah
                        My order number
                        #[protected]

                        They said when we leave swiggy they would refund the deposit amount, i had asked with them multiple times but everytime they say that i would get and more over no proper response from the team, they dont treat us like Human beings. MY ID 294645 - [protected]
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                          M
                          Maya Kagne
                          from Sangli, Maharashtra
                          Nov 5, 2019
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                          I order food, swiggy order no. #[protected] for rs. 290 new super chiken corner nanded, maharashtra, today at 19:27pm but food not deliver to me and delivery boy try to me but because of network problem contact not done, i am also try from my side to cotact him but after it his location on app is not seen. So i am unable to contact him. I am waiting for the food.
                          Please make it fast
                          Thank you
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                            M
                            Mounikachenna
                            from Mumbai, Maharashtra
                            Nov 5, 2019
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                            Address: Hyderabad, Hyderabad, Telangana, 500032

                            I ordered veg manchurian and swiggy sent me non-veg manchurian. Upon tasting it it i found non-veg and also very stale. I'm a pregnant women and this kind of service can ruin my health. I've contacted swiggy to ask for either refund or replacement but they're so rude in saying system is not allowing to compensate. You can contact me on mouni. [protected]@gmail.com for more details from me. Please take appropriate action.
                            Swiggy order # [protected]
                            Date: november 5th, 2019.
                            +3 photos
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                              junsachin
                              from Mumbai, Maharashtra
                              Nov 4, 2019
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                              Address: Gurgaon, Haryana, 122001

                              I have been overcharged for the products bordered. Moreover the quantity provided nos much less.i ordered for brocolo.the rate was ram 150 for half a kg. I have been charged 201 RS and the quantity is .468 gm. I ordered onion @59 RS/kg. They charged me 69 RS and the quantity was only .936 gm. I ordered half a kg pumpkin. They provided only .410 gm
                              Instead of 282, they charged 332 and quantity for 3 out of 4 items is less. I complained but they did not return my money.
                              +1 photos
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                                Dinesh Shwetha
                                from Bengaluru, Karnataka
                                Nov 4, 2019
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                                Address: 575028

                                Today we ordered online food on swiggy at Danish Creek Restorent, Falnir, Mangalore. While ordering only we gave the address where to delivery the order if they cant reach the destination means they can cancel the order. Insted of doing that the delivery boy was shouted at us in a middle of road reason of the distination was too far. But in our area many swiggy people' s are delivering the food. He is a one guy told like this and also he is very rash. Even he is not in his uniform if he not in his uniform how to recognize.
                                Its a request with you to take necessary action against that delivery boy.. Behaviour of his with a girl in midle of road was very bad
                                +2 photos
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                                  Rajesh773
                                  from Mumbai, Maharashtra
                                  Nov 4, 2019
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                                  Address: Delhi, New Delhi, Delhi, 110045

                                  I have ordered food from swiggy at 2200 on 03 Nov 19. After order pickup the delivery boy Hemant called me and said that he had met with an accident so he can not deliver the food. Soon after that the status of food start showing delivered in swiggy app. I have made a telephone call to swiggy customer at care at 2300, they said they cannot do anything in this regard .
                                  +1 photos
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                                    pramod shelke
                                    from Mumbai, Maharashtra
                                    Nov 3, 2019
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                                    Restaurantb kolhapuri katta order no-9343 delivered wrong and incomplete order, issue not yet resolved by swiggy team. No response from swiggy support team..
                                    Swiggy chat channel is worst all the time, backed up with all unprofessional employees, who wont understand issues properly and send system generated messages repeatedly. Disapponting after being super member...
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                                      A
                                      avijitbcdn
                                      from Mumbai, Maharashtra
                                      Nov 3, 2019
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                                      Resolved

                                      Order #[protected]
                                      Restaurant delivered wrong and incomplete order, issue not yet resolved by swiggy team. No response from swiggy support team..
                                      Swiggy chat channel is worst all the time, backed up with all unprofessional employees, who wont understand issues properly and send system generated messages repeatedly. Disapponting after being super member.
                                      Dec 12, 2019
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Nov 08, 2019
                                      Swiggy Customer Care's response
                                      Hey Avijit, we completely comprehend your disappointment & did not mean to let you down. We tried to reach out to you via call. Kindly drop us an email regarding the issue via email at [protected]@swiggy.in from your registered details, so that we may look into it and shall be taking this up strictly & ensure such mishaps are not repeated.
                                      I ordered veg. Biryani from swiggy
                                      But to my horror found biryani was spoiled
                                      I mean lot(unnecessarily) of oil and spices was used
                                      Also it seemed like stale rice was used
                                      As a whole on the first order itself swiggy spoiled my mood...
                                      My account have been deactivated even though i didnt did anything wrong and i dont even remember my email id which I used to make the account but I have the mobile number which was used to make the account . So anyone who is willing to help regarding this I really need my account active. I don't even know why did swiggy deactivated my account
                                      cprockxxx786's reply, Oct 29, 2019
                                      After contacting me swiggy guys are not replying to my sms
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