Swiggy Complaints & Reviews

I have order chicken biryani with coupon applied of 82rs then i wait around half an hour i didn't get any call from delivery boy of swiggy when i check what happend they refund me 42rs telling me that i hv cancel it, i talk to customers live care with guy name rohitnh about this he told me i didn't picked up the call of the delivery boy but i didn't get any call from delivery boy, i told them but they didn't help me at all please do something with this scammer swiggy

1. On 04.12.2019 at around 2.40 PM, I ordered a Black Forest Cake On Swiggy vide Order No. [protected]. (The cake was to be delivered from Mitthan Sweet Shop (Tehsil Camp), Panipat. I made pre-payment and paid Rs. 165 for booking the order from my PayTM wallet, after offered discount etc. by Swiggy. Got confirmation sms also from Swiggy at 2-45 Pm also that order shall reach in 39 minutes.
2. But, on checking the delivered item it was found not to be a Black Forest Cake, but vanilla cake, so I checked with the support options on the app. Since I needed to buy the Cake so only had booked the Order, when I found option of replacement I went for that which was accepted. I got confirmation of Replacement Order No. [protected] by Swiggy at 3.35 PM apologizing and that the replaced item is on way.
3. However, to my surprise and also of the delivery person that item delivered was again not a Black Forest Cake, but some vanilla cake, which the delivery person accepted. I raised the issue and the same was recommended by the delivery person and finally I was informed by support executive on call that the order will be cancelled and I will be refunded the amount. I may then order from else restaurant. I agreed to the same. The delivery person left with both the cakes. I got sms at 4-33 PM that my order No. [protected] has been cancelled.
4. But to my shock, when I was checking about the refund on the app, I got call from some support executive of Swiggy that against refund money they have issued me some food coupen of Rs. 150/-, when I asked about its being less than my refund amount and usage. He said we are also adding another coupen of Rs. 25/- and you can use the coupens as per your choice.
5. However, when I tried using the coupens they can not be used as I can utilize my money for availing benefits/discount/offers, if any available in my nearby. Therefore, those coupens are literally of no use to me, and not at all the refund of money.
6. I immediately tried options on Swiggy app, carried on conversation with different executives, like some Magha, Bakhim etc. (details available in my account linked to Mobile No. [protected]), but with the replies that your order was COD, we have compensated you, rewarded already, this is our policy, nothing else is available.
7. I want to clarify, I only need to be refunded my Rs 165/-, the way I can use my money, not the restricted food coupens of Swiggy. I will not be looking for any rewards from Swiggy but only money I paid for an order, which Swiggy could not deliver and cancelled to its own accord.
8. I wasted 4-5 hours in this bad taste episode with Swiggy, then I had to go market and buy the Cake from Some shop and now also putting in whole of it for some resolution with the hope that Customer Grievance Redressal Mechanism, if any, at Swiggy gets activated and do the needful.
9. It’s so tormenting to keep on trying some positive solution for something which is not your fault. I may be given the refund of my due amount
10. took up matter with their customer support e-mail many a times...but same standard reply. no resolution

On dec 8, 2019 at around 2:40pm a swiggy delivery guy jumped the signal from the other side of the road and comes and blocks me by stopping just in front of me even without looking at his side mirror when i was in 40-50kmph speed, which resulted in me skidding and falling. This incident happened in neeladri road, electronic city phase-1. And the swiggy delivery guy absconds from the scene even without bothering about me to a nearby kfc. After basic first aid, i go into the kfc where the driver was and found him and started questioning him. He had no answer for what he had done and wasn't even ready to compensate either for the bike's damage nor for my injuries. He later left the scene after sending me rs.1000 via gpay when i told him that i'll be booking a case on him. I have his contact number. The money that he sent will not at all compensate for the expenses that i incurred. I fractured my ankle and wasn't even able to walk at that point of time and that was the reason i let him go at that point.

We had ordered dinner last night, paid on line but the parcel was not delivered. The delivery person who took the delivery was not reachable after he picked up the order from the restaurant. When we called the your call center they said they do not have the mechanism to track the person. This is nonsense. We did not get the parcel nor the money. I want this sorted out by the have the refund of the money.

2 items were ordered. 1 item was not delivered. When asked swiggy, executive promised to offer full refund yesterday night within 1 hour. However it was not done. When followed up today morning with swiggy executive, i'm told will not be offered with full refund and if crossed more than 24 hours that also will not be done. My mom is a sugar patient and had to starve yesterday night.

Food was ordered on swiggy app, after 1 hr delivery partner vanishes after collecting food from restaurant.. Filed a complaint with call centre, they say they don't have a tracking system to know where the delivery boy was. Second order taken after 1.5 hrs... Again after food was handed over to the second delivery guy, he vanishes. We get the message that food has been delivered, bon appetite. We waited for 2.5 hrs but no food was delivered and the worst was call centre telling that they did not have any information about it. Swiggy is not able to manage thier business. Worst customer care system

I had placed an order from swiggy - (Subway) for a veg shammi kabab and pepsi. Firstly, the order got delayed by 40 min and adding to that the have delivered wrong order which is a non veg item. I am a vegetarian and i had taken a bite of it as i was not aware. This has hurt my sentiment and these guys have nothing to say other than saying sorry and refunding my money in the form of coupon....

Today i ordered food from haldiram civil lines allahabad. I am old customer of swiggy. He picekd food from there and called me once only for address confirmation. I waited for him, then got a call from customer care. Delivery boy complaint there that my adress is incorrect and he will be not able to got my place. I talked with cc executive that my adress is correct. Cce taked that person on cofrence call, he shouted on me that i am not able to deliver food. I am very dissapointed from his behaviour. Now i will not place any order to swiggy. Delivery boy name is shivankar natrajan

I ordered one they delivered one, at the time i asked them to replace they havent listened disconnected my call, the food has wasted nobody eaten taken the photo and sent them as well. Iam keep on calling them they are not responding, they asked me to send an email i sent many emails no response, one of the worst experience i have ever had with this. Other plaforms far better

Booking id:[protected]

I was working in swiggy as an delivery executive for last 4 months in kothrud area it is in pune city.in this period i had delivered thousands of orders. Yesterday i receive order but the customer gave incorrect location i was tried to call the customer but customer was not reachable so i raised request as incorrect customer location i was waited 30-40 minutes for customer care help. My request get closed for two times i raised third request again after that customer care called me and said this request is invalid please raise another request. I said okay i was so frustrated for waiting so long time after that i raised the request again and fleet manager called me and said delivery that order i said i was waiting here for 30-40 minutes i'm not gonna deliver this order. He said come and meet me i was going to swiggy hub to meet him and still he deactivated my account for no reason. I was saying him i was going through rules only i had raised issue for three time i was waited on location for 30-40 min.in normal case if customer is not rechable then order automatically get cancelled. Still i'd waited for 40 min. Swiggy is reputed company swiggy should fire such fleet managers. Fleet manager name is santosh pawar

To swiggy

I ordered veg thali with add on rice order number is [protected]

I did not received add on rice

After that i complaint to your customer chat suppert they commit me a discount coupen of rs 25 but i cant use thi coupen with 30% discount offer so please refund my money into my account i dont want any coupen,...
Registered number [protected]

Your support executive is not supporting me in any way that is why i complaining here

Matter is not about 25rs matter is abot your poor service

I ordered on swiggy. But they delivered wrong order i raised a complaint on customer care. More than 7 day. I didn't get my money. When i asked they said the refund failed and i have wait for seven day. When i asked i want an escalation they are not responding. Order id is #[protected]. They made me wait on the call and disconnected the call from their side. This is not a proper way to talk to customer who has a problem

I placed food order on 05.12.2019 vide order no-[protected]. They confirmed my order and taking money in advance (Rs.570/-)
But after 1 hour (Of taking my order), they informed me that they are cancelling the order (Without giving a valid reason) and further informed that amount shall be paid back in 4-7 working days.

Since they did not provide any alternate solution, i was forced sleep without eating. They took the money in advance, refused service and delaying my payment (Back). They are also not ready to compensate me.

Hi swiggy,

I had placed an order with order number#[protected],[protected]
With swiggy. But neither i get a call from any delivery boy nor i get my order. Instead of processing my refund fro the same they have marked it delivered and then i raisef a issue regarding that then they said we can only pass on the feedback to the concern team. I am not ambani's daughter to pay them extra money without getting my order. Please look into my matter i need my orded or else refund as soon as possible.

I had ordered pavbhaji this evening. I gave ₹ 500+100+50+30 and expected ₹200 back from him as the bill was of ₹380/-. He had no change so i took ₹500 note back and went inside house to bring ₹200/-. When i returned to him i gave that ₹200/- note. He again called me out and said that ₹100/- are less. I had no option so i agreed and went back into the house to bring ₹100/-. Till then mother was...

Hi team,

I ordered a domino's pizza with cost of 493.50rs after applying the promo code i got it 393.50 rs but swiggy was collected 394 rs there collecting extra 50 paisa, after checking with customer care there are saying that it was round figure amount that why we collected 50 paisa extra please check on this issue and help me to get the remaining 50 paisa money

Thanks and regards
Bhaskar

I had ordered dominos pizza worth rs.109.60 from swiggy on 17 november 19. Since dominos doesn't accept order below 300 the order wasn't placed but before that the amount had been already debited. I have tried to call both swiggy and dominos customer care executive but they aren't taking any responsibility. Please i want my refund!

The amount was deducted from my sbi account and order was placed from [protected] on swiggy.

Hi team,
I ordered homemade chocolate, but i got fully melted chocolate.. Its look like fully very slushy. We are waiting for my sister birthday.
Please refund my money its we saving for my sister, kindly we need quick action for this issue.
I already raised a complaint to swiggy support team, but still i didn't get my money back..
I attached picture please find attachment. Please refund my money back.

Thank you and regarding
Vikram

This is with regard to order # [protected]. I ordered a black forest cake from Broomie's Faridabad from Swiggy Chat. This cake was ordered for special occasion on 2nd December. It was my sister's anniversary. due to pathetic service it was not delivered on same day. I called the pickup boy many times, but he did not pick up. Then it got switched off. Today (4th December) when I checked with Swiggy again for refund, they told that delivery boy is on its way. Sometimes they say its delivered. I have never faced so much embarrassment before. It was a surprise and later on i had to tell my sister that I ordered a cake and it couldn't delivered. I want your prompt action in this regard.

On 3rd december i have two pastries from delice, nagpur i received only one when i opened in front of the delivery boy, after a long conversation at the midnight the delivery boy made some calls
So he suggested me to pay for the one item
Now the swiggy is charging me for cancellation but i have not cancelled
Ordered #[protected]
Still they are charging me for cancellation which i haven’t made i paid for the one item n stil swiggy tells me they have no records
Why injustice with the customer because of which swiggy is earning there piece of bread