Swiggy — spilled damaged birthday cake

Swiggy — spilled damaged birthday cake

N niloynaha from Kolkata, West Bengal

Today on my mom's 70th birthday ordered a black forest cake on swiggy app. The one delivered was spilled and broken. Showed the delivery boy and to customer chat immediately and both advised to send email to [protected]@swiggy.in swiggy which i did. But In response they didn't replace the cake and they took it as feedback.in process i lost my rs 400 against the spoiled spilled cake. Need a refund or replacement. +1 photos Was this information helpful? No (0) Yes (2)
Dec 15, 2019 Updated by niloynaha This is reply from Swiggy. Why would I accept a coupon after spending 400 and getting a defective product. Transit spilling is a mistake by Swiggy delivery boy and they should fully compensate my money. Why should I loose my money. This is in regards to your complaint regarding the order ID: [protected]. As per our telephonic conversation, we are sorry to inform you that we are unable to process the full refund but we can initiate a coupon worth Rs 100/-, so that you can use it on your future orders. Regards Syed Tanveer Swiggy Escalations.
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