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I've been a regular customer for swiggy since many years. I placed an order today, but it has been over 2.5 hours and I have still not received it. The restaurant is located less than 1 km away, yet there has been no progress or resolution. I have tried calling the delivery executive more than 5 times—with no answer—and attempted to reach customer care over 7 times, but the line has been continuously busy or unresponsive. Swiggy Care Number ::[protected], Toll-Free Number: [protected]
This delay caused significant inconvenience, especially as I was unable to step out due to my job commitments. I request immediate action on this issue, including a refund and clarification on why my order was delayed and left unresolved.
After 2.5 hours, the customer care person has called me and cancelled my order.
Order Details:
Order ID: #[protected]
Total Amount Paid: ₹1, 336/-
Restaurant: Harish Bakery
Date of Order: 14/11/2025
Delivery Boy Mob. No. [protected]
As a long-term customer, this experience has severely shaken my trust in Swiggy. I expect a swift and fair resolution to this matter.
I look forward to your prompt response and resolution. Was this information helpful? | 
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