Swiggy — Undue deduction of canellation fees for order number #[protected]

Address: Kamrup Metropolitan, Assam

Hi i had placed an order from swiggy on 04 th May vide order number #[protected]

The order was wrongly placed and i cancelled within 2 minutes. However i was charges the entire amount of 527 as cancellation fees

I escalated the matter to their support desk, who stated that as per their policy they penalize the whole amount of cancellation to compensate for the food wastage and the rider charges

when i cancelled the order within 2 minutes where was the food made for wastage compensation and when was the rider assigned for the delivery

This is simply swiggy putting a penalty on customer and taking away their money without any justification or manual

No swiggy manual states that cancellation within 2 minutes shall attract the total amount as penalty