Swiggy — Why are companies like Swiggy not taking responsibility for damaged deliveries?

Today, I ordered from Swiggy Instamart, ordering ITC Seekh and Carnivorous seekh kababs. However, I received ITC prawns instead of the Carnivorous seekh. When I contacted customer care, I was told I would receive a resolution in the next six hours. Six hours? For a quick delivery app, if I have to wait that long, I wouldn't have even placed the order. I had a party tonight, so I ended up ordering the same item from another delivery app. Swiggy Instamart's customer support refused to provide any immediate resolution or replacement. Instead, they are making me wait for six hours to receive an email from their team. The customer support representative called me to explain that he couldn't do anything at that moment, and I would need to wait for a resolution within 6 hours from another team.

Be ready to wait for 6 hours while ordering from quick delivery Apps