[Resolved] Swiggy — wrong item delivered. not ready to refund

Shalu A. Austin

from Bengaluru, Karnataka

Address:

406, Mukund Apartments, Palmgrove Road, Victoria Layout., 560047

I had ordered Behrouz Biryani through swiggy on 5th of November 2019.
My order was Biryani Of Rs.1200 and I received a pack of Rs.380. Then after complaining, Swiggy sent me a replacement order. And they sent the same thing again of rs. 380. But in both order they had sent the bill of 1250.
And after agonizing hours of customer care, they refuse to give me a refund. N asking me to wait for their call at 1 am. N I didn’t recv their call at 1am. I recvd an email around 2am stating that i didnt recve their call. When emailed they are keep on repeating the same email saying that they understand my problem n they cant refund n next time it won’t happen again. So basically I paid for nothing. So i request for refund since its their mistake n haven’t sent the item which I ordered.

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Jan 9, 2020

Complaint marked as Resolved

Nov 17, 2019

Updated by Shalu A. Austin I haven't recvd any response from Swiggy

Verified Support

Dec 08, 2019

Swiggy Customer Care's response Hi Shalu! We are really disheartened to hear about your unpleasant experience. This is not how we intend to serve you. Please share your registered order details and the account details at [protected]@swiggy.in, in order to fix this issue at the earliest.