Syska Gadget Secure — Rejection of claim

Venu Boycha

Address:	Rangareddy, Andhra Pradesh, 500018
Website:	www.syskagadgetsecure.com

This is regarding the Claim# [protected].
I bought my phone ( Sony Z Ultra ) online through E-bay and got it insured at the Retail store ( Vardhaman Mobiles, Hyderabad) on the very same day.
The Retailer checked everything and spoke to the Insurance guys and then provided the insurance.

Now the phone got damaged in an accident on 05/01/2016, the Phone was in my bag and i met with an accident which caused the damage. I called up the SYSKA gadget secure helpline and raised a claim regarding the same.

i was asked to provide the documents and the handset at a service center but they say they can't service the handset as it was purchased out of India.

i then call up the SYSKA, they asked me to contact a person named Ashok Kumar for further assistance and he asked me for the bill and the delivery details of the handset which was provided to him.

After a couple of weeks without any response from them i get a message that my Claim has been rejected. I get to know that the reason for the rejection is that the handset was not purchased in India. If so how was the handset Insured in the first place.

The basic rule of insurance is that the product is first verified if it is valid to get insured, which was neglected by the company.

Please let me know if there is anything i can do .

Handset Purchase date :- 09/05/2015
Insured date :- 09/05/2015
Damaged Date :- 05/01/2016
Claim registration date:- 06/01/2016

Thanks,
Venugopal.K
[protected]

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Syska Gadget Secure customer support has been notified about the posted complaint.

Feb 03, 2016

Updated by Venu Boycha I got a couple of calls immediately after raising the query with the Forum, but the SYSKA team has not yet cleared the issue. One of the person named Deepak Kumar ( Mobile # [protected])has taken my debit card details saying he will transfer the claim money and later he asks me the four digit PIN for the transaction to which i have denied .

Then there was another call from a lady( Mobile # [protected]) saying she is from SYSKA and i had to explain everything to her again.
The lady asked me if i had a SBI account to which i said i don't and she said they needed an SBI card to make the transaction for the claim. And i was surprised when the lady asked me if i can use someone else's Card for the transaction. So i asked her why is there a problem to transfer the amount to my Standard Chartered Bank Account and the call gets ended.

And i can't call back on the number again.

I expected a better Service from the SYSKA Insurance team.

Feb 03, 2016

Updated by Venu Boycha I am still expecting a call from SYSKA for a logical explanation as to why the claim has been rejected.

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Comments

Venu Boycha

I got a couple of calls immediately after raising the query with the Forum, but the SYSKA team has not yet cleared the issue. One of the person named Deepak Kumar ( Mobile # [protected])has taken my debit card details saying he will transfer the claim money and later he asks me the four digit PIN for the transaction to which i have denied .

Then there was another call from a lady( Mobile # [protected]) saying she is from SYSKA and i had to explain everything to her again.
The lady asked me if i had a SBI account to which i said i don't and she said they needed an SBI card to make the transaction for the claim. And i was surprised when the lady asked me if i can use someone else's Card for the transaction. So i asked her why is there a problem to transfer the amount to my Standard Chartered Bank Account and the call gets ended.

And i can't call back on the number again.

I expected a better Service from the SYSKA Insurance team.

Thank You.
Venugopal.K
[protected]