[Resolved] Tata Sky — reliance/tata sky refusing to honour commitment to reliance customers

1 Review
 Kashmira Desai on Dec 1, 2017
I am a reliance big tv customer. Have been calling their toll free number for quite a few days. Get s recorded message saying "number has been debarred. Please try later." finally, googled and discovered there are plenty like me complaining about reliance. Stumbled upon a page that said something to this effect: reliance big tv shut down services n tata sky has taken over. All reliance big tv customers should give a missed call to tata sky on 932xxxxxxx for a "free connection. No installation charges..." which is what i did. Promptly got an sms from tata sky thanking me for showing interest in tata sky. And that somebody would call me within 72 hours. Within 8 hours or so a lady called roshani called me. She asked me for the reliance id. I had not memorised the 12 digit id number so asked her to hold while i pulled it up. She asked me to look for it n said she would call back in a minute. That was 2 days ago. No call from roshani. So i have more missed calls on the 932xxxxxxx number. Same smss but no calls from tata sky. So today (Dec 1) i called just dial n got the tata sky customer care number. I was horrified to be told by ramaya n shalu that reliance had not passed on my id to tata sky n so i was not eligible for the free transfer. However, if i were interested in a new connection, tata sky would be more than happy to "help". Is it my fault that reliance shut down n sold company to tata. Where would i get the reliance set top box n fish n id if i were not their customer? I don't exactly have holes in my head to go buy a reliance set topbox n fish n invent a reliance id to get a free connection from tata sky. It is totally unfair - reliance and/or tata sky cannot be selective on who gets a free connection n who does not. Every reliance customer is eligible for this free connection. The reliance customers did not ask tata sky to buy off reliance big tv. Tata sky has to honour their commitment to all reliance customers. You may check the reliance page / so many are registering complaints even today with no response from reliance big tv. I expect a positive reply from tata sky, failing which i will be constrained to go to the consumer court n put on social media as well how tata sky is refusing to hour their commitment to reliance big tv customers. Thank you. Kashmira
Complaint marked as Resolved Jan 4, 2018

Complaint Status

[Dec 02, 2017] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Dec 03, 2017
Hi, allow us to help you out with this, please share your contact number to reach you for further assistance.
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    Tata Sky - reliance/tata sky refusing to honour commitment to reliance customers