[Resolved]  Tata Sky — ultra package offer discount cheating

Address:	560065
Website:	www.tatasky.com

Despite my emails to tatasky ceo chairman and helpdesk - tatasky resolution team does not care about customers as usual since last 3 years -
My tatasky id since 15 years.. [protected]

1. Offer given to me and other customers is partial and not given as per promise in the email below at the bottom from the ceo team -

- table of offer given is below but despite this when we try to avail and recharge the offer by the customer is a nightmare process

2. Even though you charge a premium in tatasky there is no respect speed and constitency in your customer service and resolution

3. You discourage the customers and also insult and demean the customer with no after service and proper call centre management for issue resolution

4. Even the management has no time to call the customer back despite my email to the top management and cust care executives with no rights nor decision making powers nor experience are calling me back and frustrating me with this expereince

5. Please remember once the customer remembers a bad service repeatedly he will ensure he shifts to the next best competitor in the market like how cust shifted from airtel to jio

And will tell lakhs of others through online and word of mouth to chose the best dth

Why do u treat your customers badly despite your advertisement to ask tatasky and get the offers etc

Your teams and call centre are absolutely dis-cordinated

Is there no senior top manager with authority to call the customer back???

Kind regards,
Ravi

On sat, sep 16, 2017 at 6:37 pm ravi wrote:
Hi,

Despite my 10 calls and various communication and email etc there is no resolution in tatasky.. Shameful as it was 6 months ago as a small issue needs emails to the ceo..

Today i am getting deactivated but now your team has woken up and calling me 10 times but none are ready to extend the offer

There is absolutely no-coordination between tatasky various teams in different cities and they are all giving different answers and different resolution and are careless about the customers

Complete liars in your entire centre including escalation team and offer teams in tatasky - all call recordings that i have is shocking as we get treated as kids and are balatantly lied to and nobody in tatasky wishes to have customers or extend the offer period!

Really shameful and pathetic day by day!

With the competition increasing the tatasky cust care, backend team, escalation team, ceo desk and pune team who call for reminders are all deteriorating in service day by day

How can u stop extension of offer to customers!!

On sat, sep 16, 2017 at 5:50 pm ravi wrote:

When i just called and raised a complaint i was told that for the below offer i'll get a call immediately within 2 hours for the confirmation of the offer below by shravan kumar escalation team from the offer team and the customer care.

I have received no call back from the offer team neither the customer care as promised for the below conformed offer for that deactivation today being the last day

I need the annual ultra pack as mentioned below for 4800 rs or less - since you have neither added any new features nor upgraded the ultra pack and tata sky is the highest charging dish tv network and calling your customer service is a harassment and waste of time and energy and there is no customer service

Else please reply to me and tell me that you are free to tell me to leave tata sky as a customer and i'll chose some alternatives online

And i have been asked to also raise a customer consumer complaints in consumer online court

I'll also forward this mail to mr harit nagpal

Please confirm back immediately as your customer service has no idea how to give me the activation for the below confirmed offer

+9185530*

— forwarded message —
From:
Date: fri, mar 10, 2017 at 7:33 pm
Subject: tatasky
To:

Service request no.: vnzj2kd

Dear mr. Nair,

Regarding your enquiry on offer packages, please find the below details -

Package name
Offer pack price
In ruppes
Actual price
In ruppes
Annual south sports special pack
2390
3190
Semi annual south sports special pack
1300
1645
South sports special monthly pack
240
290
Annual south special pack
1900
2530
Annual ultra pack
4800
6160
Semi annual ultra pack
2600
3175
Annual bumper pack
3550
4675
Annual sports dhamaka pack
3150
4180
Semi annual sports dhamaka pack
1700
2155
Annual dhamaal mix pack
2450
3135

Kindly recharge within 7days and contact us for renewal of the package.

Further, please be informed that for viewing hd channels part of your base packages you need to subscribe for hd access fee.
Charges for hd access fee are –
Annual hd access fee – rs.1925/-
Semi annual hd access fee – rs.990/-
Monthly hd access fee – rs.175/-

We trust the above information resolves your query/concern.

Thanks!

Praveen
Tata sky customer care
Tatasky.com / [protected]@tatasky.com

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