[Resolved]  Tata Teleservices — not disconnecting Internet connection requesting from last 1 month

Address:

New Delhi, Delhi

REMINDER

Please mention clearly whether you have informed the bill desk about
the matter that dont call me for Payment reminders, these calls
continuously disturbing and pressurising me for payments.

If Company is unable to do so, then please mention the full n final
payment to be made and disconnect the services with immediate effect.


Vinod Kumar
Mobile [protected]
Member Consumers Forum
M.No.13360


On 1/31/14, Appellateauthority Delhi
<Appellateauthority.[protected]@tatatel.co.in> wrote:
> Dear Mr. Kumar,
>
> Thank You for surfing with Tata Photon!
>
> This is with reference to your e-mail dated January 30, 2014 regarding your
> TATA Photon number [protected].
>
> We would like to inform you that you can get an instant response to any of
> your queries, requests or complaints through our call center by dialing our
> 24/7 toll-free helpline number[protected] or by writing an email to our
> customer care id customercare.[protected]@tatatel.co.in along with your 10 digit
> Tata Number in the subject line of the E mail & we'll be glad to assist
> you.
>
> Hence, request you to mention your 10 digit number in the beginning of
> Subject line as given below for faster resolution:
>
> Subject Line: 90XXXXXXXX or 92XXXXXXXX or 11655XXXXXX
>
> Our Customer Care department will respond to you in next 48 hours.
>
> We request you to keep your TATA Photon number on hand when you call us to
> facilitate us to service you on call.
>
> Please be informed that the Appellate Desk has been designed only to handle
> escalation complaints and such scenarios where you do not get satisfactory
> redressal of your complaint, or the complaint remains unaddressed or no
> intimation of redressal of the complaint is received within 10 days, you can
> approach us at Appellate Authority with previous complaint number by writing
> at appellateauthority.[protected]@tatatel.co.in or fax at[protected] for
> redressal of complaint.
>
> You can also visit our website www.tataphoton.com for more information.
>
> We appreciate and hope for your continued support to help us in our effort
> to provide you the best of our services.
>
> Yours Sincerely,
> Satish Yadav
> Appellate Authority Desk
> Tata TeleServices Ltd.
>
>
> -----Original Message-----
> From: vinod khattar [mailto:vinodkumar.[protected]@gmail.com]
> Sent: Thursday, January 30, 2014 5:23 PM
> To: Customer Care Delhi
> Cc: Appellateauthority Delhi
> Subject: Re: Dear VINOD KUMAR, your billed amount of Rs 474 is overdue for
> Account no[protected]
>
> This is to inform you that I am fed up with your reminder calls for
> payment of Just Rs.400/-, and further I have requested every person
> who called for payment on my mobile no. that Plz disconnect the
> connection, as it is very difficult for me to attend every call for
> payment.
> I have never stopped any payment for my said bill. but besides several
> reminders made to every executive, the phone calls are continuously
> disturbing me.
>
> So if TATA Co. barred calls of executives on my phone, then only I
> will continue my connection.and if Company is unable to do so, then
> Please disconnect connection immediately.
>
> Further An executive said me the procedure of disconnection, that
> send the proof of ID and Residence proof to TATA Outlet . Why such
> proof required when all the proof are submitted at the time of new
> connection.
>
> I have stopped payment till I receive the reply from TATA Co.
>
> Vinod Kumar
> Mobile [protected]
> Member Consumers Forum
> M.No.13360
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> On 1/30/14, Tata Indicom <[protected]@tataindicom.com> wrote:
>> Postpaid Bill payment mailer
>>
>> Web version
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZVVF1SCh...⇄
>> |Mobile version
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZVVF1RAx...⇄
>> |
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZVVF1RAh...⇄
>>
>> If you are not able to view the content given below properly, please
>> click here
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZXW1FTCh...⇄
>>
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZSU1RUBR...⇄
>>
>>
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZTUFRTAR...⇄
>>
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZSV1NbBR...⇄
>>
>> <http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZQUlNWAB...⇄
>>
>>
>> If you do not want to receive any newsletters, click on
>> http://tataphoton.mailinifinity.com/tataphotonspeed/lt.php?id=ZUQJBQZVVF1RARoDAA...⇄
>>
>>
>>
> The information contained in this message (including any attachments) is
> confidential and may be privileged or otherwise protected from disclosure.
> If you are not the intended recipient, you must not copy this message or
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> received this transmission in error, please notify the sender immediately by
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> your system. Any dissemination, use, review, distribution, printing or
> copying of this message in whole or in part is strictly prohibited. Please
> note that e-mails are susceptible to change.
> TATA TELESERVICES LTD. (including its group companies) shall not be liable
> for any omission or error in the message, improper or incomplete
> transmission of the information contained in this communication or for any
> delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or
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> viruses, interceptions or interferences.
>


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vinod khattar


<vinodkumar.[protected]@gmail.com>


Tue, Feb 25, 2014 at 12:27 PM


To: Appellateauthority Delhi <Appellateauthority.[protected]@tatatel.co.in>


Cc: Customer Care Delhi <CustomerCare.[protected]@tatatel.co.in>, Customer Care2 <Customer.[protected]@tatatel.co.in>


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to

the appellate authroity

I have requested many times and now again requesting the concerned
department that do not call on my mobile no. [protected] for collection
of payment, I got sms, email alerts about it.but it is not initiated
properly. I already mailed it on 2nd Feb. but after accepting my terms
of not calling on my mobile, I cancelled the request of termination
of my internet phaton but from two days I got the calls again from
collection department whose no. is [protected], He clearly blame
me that ask the appellate authority to send this thing in written to
collection department. I understand that there is communication Gap
between two departments in TATA.
Now I request if same is not done by company, then terminate my
internet connection and send the full and final payment which should
be paid by me .


vinod kumar
mobile [protected]
- Show quoted text -


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vinod khattar


<vinodkumar.[protected]@gmail.com>


Sat, Mar 1, 2014 at 11:30 AM


To: Appellateauthority Delhi <Appellateauthority.[protected]@tatatel.co.in>


Cc: Customer Care Delhi <CustomerCare.[protected]@tatatel.co.in>, Customer Care2 <Customer.[protected]@tatatel.co.in>


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this is very disgusting that collection department continued to call
me after my written mail about the calls . I am simply harrassed with
these calls of such a small issue .
Disconnect my connection with immediate effect as i m no longer bear
such calls from TATA.
I am writing these things continuously to Appellate Authority but till
date no action have been taken from department.


vinod kumar


On 2/1/14, vinod khattar <vinodkumar.[protected]@gmail.com> wrote:
- Show quoted text -


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Your message has been sent.


vinod khattar

<vinodkumar.[protected]@gmail.com>


Sat, Mar 1, 2014 at 11:50 AM


To: Appellateauthority Delhi <Appellateauthority.[protected]@tatatel.co.in>


Cc: Customer Care Delhi <CustomerCare.[protected]@tatatel.co.in>, Customer Care2 <Customer.[protected]@tatatel.co.in>


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I have registered a complaint with your customer care no.[protected]
for disconnection, so process the same and inform through written
mail only.

vinod kumar