[Resolved]  Telebuy — NO REPLACEMENT

Address:

New Delhi, Delhi

Regards, NANDAKUMAR.E.R. RIM NO.[protected] ----- Forwarded by Nandakumar Raman/REL/RelianceADA on[protected]:52 ----- From: Nandakumar Raman/REL/RelianceADA To: "Sakthi." <[protected]@telebuyindia.com> Cc: [protected]@telebuyindia.com, "'Vivek'" <[protected]@telebuyindia.com> Date: [protected]:52 Subject: Fw: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Regards, NANDAKUMAR.E.R. ----- Forwarded by Nandakumar Raman/REL/RelianceADA on[protected]:51 ----- From: Nandakumar Raman/REL/RelianceADA To: "Sakthi." <[protected]@telebuyindia.com> Cc: [protected]@telebuyindia.com, "'Vivek'" <[protected]@telebuyindia.com> Date: [protected]:15 Subject: RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Sirs, Today also the undersigned checked the speed post tracking and shows that the item is not delivered by post office to your address Kindly do the needful to replace the same at the earliest. I have already despatched the item which is faulty and given you all the details in my previous mails, so kindly send the replacement which is justified. To keep the customer following is not suited for an organization of repute. Regards, NANDAKUMAR.E.R [protected] & [protected] From: "Sakthi." <[protected]@telebuyindia.com> To: <Nandakumar.[protected]@relianceada.com> Cc: <[protected]@telebuyindia.com>, "'Vivek'" <[protected]@telebuyindia.com> Date: [protected]:20 Subject: RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Customer, Greetings for the day...!!! Thank you for your support to returning the product, once we receive we will intimate you and arrange the replacement with complimentary. We request you to coordination till such time. Assuring you our best service always. For further assistance request you to call [protected] or write to us @ [protected]@telebuyindia.com Thanks and Regards, SHAKTHISIVA. S SENIOR CUSTOMER CARE EXECUTIVE RP Telebuy Sky shop (P) Ltd |Website: Tbuy.in|Connect with Us: -----Original Message----- From: Nandakumar.[protected]@relianceada.com [mailto:Nandakumar.[protected]@relianceada.com] Sent: Wednesday, December 03, 2014 10:00 AM To: Vivek Cc: [protected]@telebuyindia.com Subject: Fw: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Mr. Vivek, Please see the Speed tracking report which shows that the items has been received at the designated post office on |[protected]+--------| |01/12/2014|08:57:39| |[protected]+--------| Kindly do the needful to send the replacement. Please understand the grievance of a customer who has paid the money and not getting the utility for which there is no fault of the customer. Awaiting a speedy action. (See attached file: SPEED POST TRACKING.docx) Regards, NANDAKUMAR.E.R. [protected] & [protected] ----- Forwarded by Nandakumar Raman/REL/RelianceADA on[protected]:53 ----- |[protected]> | From: | |[protected]> >[protected][protected][protected][protected] [protected][protected][protected][protected]| |"Vivek" <[protected]@telebuyindia.com> | >[protected][protected][protected][protected] [protected][protected][protected][protected]| |[protected]> | To: | |[protected]> >[protected][protected][protected][protected] [protected][protected][protected][protected]| |<Nandakumar.[protected]@relianceada.com> | >[protected][protected][protected][protected] [protected][protected][protected][protected]| |[protected]> | Cc: | |[protected]> >[protected][protected][protected][protected] [protected][protected][protected][protected]| |<[protected]@telebuyindia.com> | >[protected][protected][protected][protected] [protected][protected][protected][protected]| |[protected]> | Date: | |[protected]> >[protected][protected][protected][protected] [protected][protected][protected][protected]| |[protected]:09 | >[protected][protected][protected][protected] [protected][protected][protected][protected]| |[protected]> | Subject: | |[protected]> >[protected][protected][protected][protected] [protected][protected][protected][protected]| |RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. | >[protected][protected][protected][protected] [protected][protected][protected][protected]| Dear Customer, Greeting for the day, We would like to inform you that, we had informed to check the product with post office whether we had received or not and after that we will check and do the needful. Assuring you our best service always. For further assistance request you to call [protected] or write to us @ [protected]@telebuyindia.com Thanks & Regards Vivekanandaraj S Dy.Team Leader (Customer Care) RP Telebuy Skyshop (P) Ltd -----Original Message----- From: Nandakumar.[protected]@relianceada.com [mailto:Nandakumar.[protected]@relianceada.com] Sent: Tuesday, December, 2014 2:08 PM To: Vivek Cc: [protected]@telebuyindia.com Subject: RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Mr. Vivek, Hope that the speed post have been received by you. Kindly arrange to send the replacement at the earliest. Regards, NANDAKUMAR.E.R. [protected] & [protected] |[protected]> | From: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |"Vivek" <[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | To: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<Nandakumar.[protected]@relianceada.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Cc: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Date: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]:10 | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Subject: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| Dear Customer, Greeting for the day, Thanks for your support to send back the product along with replacement product we will arrange complementary gift for the courier expense. Assuring you our best service always. For further assistance request you to call [protected] or write to us @ [protected]@telebuyindia.com Thanks & Regards Vivekanandaraj S Dy.Team Leader (Customer Care) RP Telebuy Skyshop (P) Ltd -----Original Message----- From: Nandakumar.[protected]@relianceada.com [mailto:Nandakumar.[protected]@relianceada.com] Sent: Wednesday, November, 2014 3:39 PM To: Vivek Cc: [protected]@telebuyindia.com Subject: Fw: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Mr.Vivek, As discussed/advised I have sent the TABLE TOP and the invoice ( pasted on table top inside ) through SPEED POST today. I have incurred the following expenses Packing Charges : Rs.200/- ( as the post office is not accepting the packing made with polythene cover which was with the product while delivering it. so it is covered with cloth (photo clip enclosed) Postage : Rs.225/- ( Receipt enclosed for ready reference) Total Expenses Rs., 425/- Kindly arrange to replace the same at the earliest without further trouble to the customer. Also requested to reimburse the amount through some value added items/gift as promised in the trailing mail. (See attached file: SPEED POST.pdf) (See attached file: INVOICE OF TABLEMATE.pdf)(See attached file: PACKET PHOTO.jpg) Regards, NANDAKUMAR.E.R. 110 D, POCKET -6, MIG FLATS, MAYUR VIHAR PHASE-3, DELHI -110096 Mob No. [protected] & [protected] ----- Forwarded by Nandakumar Raman/REL/RelianceADA on[protected]:21 ----- |[protected]> | From: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |"Vivek" <[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | To: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<Nandakumar.[protected]@relianceada.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Cc: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Date: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]:49 | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Subject: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| Dear Customer, Greeting for the day, As discussed we request you to send back the table mate top for courier expense we will arrange complementary gift along with replacement top. Assuring you our best service always. For further assistance request you to call [protected] or write to us @ [protected]@telebuyindia.com Thanks & Regards Vivekanandaraj S Dy.Team Leader (Customer Care) RP Telebuy Skyshop (P) Ltd >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |"Vivek" <[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | To: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<Nandakumar.[protected]@relianceada.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Cc: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |<[protected]@telebuyindia.com> | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Date: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]:19 | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |[protected]> | Subject: | |[protected]> >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| |RE: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. | >[protected][protected][protected][protected] >---- [protected][protected][protected][protected]| Dear Customer, Greeting for the day, We request you to send back the table mate top to the billing address with copy of the invoice bill we will check and do the needful. Assuring you our best service always. For further assistance request you to call [protected] or write to us @ [protected]@telebuyindia.com Thanks & Regards Vivekanandaraj S Dy.Team Leader (Customer Care) RP Telebuy Skyshop (P) Ltd -----Original Message----- From: Nandakumar.[protected]@relianceada.com [mailto:Nandakumar.[protected]@relianceada.com] Sent: Monday, November, 2014 4:14 PM To: [protected]@telebuyindia.com Subject: Fw: TABLE TOP IS NOT ADJUSTING TO ITS FLAT POSITION. Dear Sir, I have purchased a table mate vide your invoice No. VG1415/141172 dated 19/11/14 delivered at my below mentioned address. But the it is noticed that the table top is not adjusting to its flat position on its middle level It seems that a defective piece has been delivered. Kindly do the needful to replace it immediately. I contacted your customer care No. [protected] today at 3.48 pm but they asked to hold but not responded at all for long time. Expecting a swift action... Regards, NANDAKUMAR.E.R. [protected] Address :110 D, Pocket -6, MIG FLATS, MAYUR VIHAR PHASE -3, DELHI -110096 [protected] [protected] The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. 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The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email. The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email. The information contained in this electronic message (email) and any attachments to this email are intended for the exclusive use of the addressee(s) and access to this email by any one else is unauthorised. The email may contain proprietary, confidential or privileged information or information relating to Reliance Group. If you are not the intended recipient, please notify the sender by telephone, fax, or return email and delete this communication and any attachments thereto, immediately from your computer. Any dissemination, distribution, or copying of this communication and the attachments thereto (in whole or part), in any manner, is strictly prohibited and actionable at law. The recipient acknowledges that emails are susceptible to alteration and their integrity can not be guaranteed and that Company does not guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.