[Resolved]  Airtel And Karbonn — CHEATING PEOPLE BY MENTIONING INCOMPLETE FACTS

Address:

Mumbai Suburban, Maharashtra

This Complaint is against Airtel Ltd and Karbonn Mobiles. My Postpaid Airtel account number is [protected]. I had purchased the Karbonn A15 on 17th from an online store and got the delivery on 23rd. as per the offer published in news article of karbonn providing free airtel GPRS for the selected models of A9+, A15, A21 and A30 for a period of 6 months (link : http://articles.timesofindia.indiatimes.com/[protected]/telecom/36393421_1_karbonn-s-mobiles-karbonn-mobiles-executive-director-shashin-devsare) , i started using the GPRS as nowhere it was mentioned that there would be a confirmation sms / notification for the usage. I tried to confirm the same with airtel customer care but they had no idea on this scheme. Now , due to the GPRS usage, my credit limit of Rs. 1000 has been violated and my data services have been blocked. Also my unbilled usage is showing as 1700+ Rs. I have dropped a mail to both airtel and karbonn for this scheme. Karbonn has comeup saying that you should have confirmed with us before using and the scheme is applicable for new sim card buyers and not existing postpaid customers. I do not want to be a scape goat here and pay for the misguidance of both karbonn and airtel. I want solution to the issue. Please help at the earliest.