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The Souled Store Complaints & Reviews

www.thesouledstore.com
1.9
Updated: Dec 11, 2024
Complaints 144
Resolved
55
Unresolved
89
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
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The Souled Store reviews & complaints page 8

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A
aashi12
from Delhi, Delhi
Sep 18, 2015
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Address: Mumbai City, Maharashtra
Website: www.thesouledstore.com/

Hi, I have made an unsuccessful purchase on 6th Sept of which I have not received the refund of Rs. 948 till date. I am writing to them and they are not bothered to revert back..neither I am getting any revert on the given customer care no. I have posted on their FB page as well..even there they are posting daily updates but have no time to revert to these compalints
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    A
    Aanya Gadde
    from Gurgaon, Haryana
    Aug 1, 2015
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    Address: New Delhi, Delhi

    i ordered two shirts and one badge from the souled store(on 21/07/15). i received the order today (1/08/15). i have paid for two shirts and a badge but i have received one badge and one shirt. i have been trying to contact the company but there is no response. and no other way to contact the company.
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    Delivery not on time

    I have ordered 2 T-shirts from souled store site. Website promises 3-5 day delivery in tier A cities like pune. But I haven't got my order yet. Very disappointed with service & not recommend anyone to order.
    Reply
    My order id - 137927
    I havent received my product yet, but according to their records it says my product is delivered. I have sent several mails, called their support.. No response at all.. completely fed up. A bitter experience.
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      P
      patrali20
      from Delhi, Delhi
      Dec 4, 2014
      Resolved
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      Resolved

      I was supposed to get my product within 7 days, it has been 10 days. I have got no way to track my order even. and now when I am checking their order confirmation mail, I see that gmail has flagged the mail as phishing. I have mailed them back but I have already paid for the product. How do I confirm that the store is a fraud and get my money back? I have attached the screenshot of the gmail warning that I got.
      Aug 14, 2020
      Complaint marked as Resolved 
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      no delivery

      it has been 15 days since i ordered my t shirt nobody picks up my call and nobody has called me regarding this
      Reply
      Dear sir my [protected] my registered product id...but i face a problem i.e i receieved a order i.e wwe t shirt is xl size so please change its length midium plz
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        S
        SagaPrat
        from Mumbai, Maharashtra
        Oct 7, 2014
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        Address: Mumbai City, Maharashtra

        I found about about this website on Facebook and browsed through their website. Their products were very nice, pretty cool actually. So I decided to buy from them. On the night of October 8th, I placed an order for five T shirts from this website. It was supposed to be a gift for my boyfriend who stays in Kolkata. But right after I made the payment, I got no confirmation email, neither did I get a transaction id. I have no idea how to track my order, I don't even know if I will get a delivery from them. So I wrote to them immediately, but yes can't expect a prompt reply. I would like to complain about this website for leaving a customer in the lurch. Souled Store please follow up on my order or return me the money
        Aug 14, 2020
        Complaint marked as Resolved 
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        same with me order no #12579 24/08/2014
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        I got this message on the screen after paying but i got no mails no messages on my number and now I don't know what's going on? They gave me a Order ID : 36024 but how do i track it i got no mail nothing??
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