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The Souled Store Complaints & Reviews

www.thesouledstore.com
1.9
Updated: Apr 24, 2026
Complaints 145
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55
Unresolved
90
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The Souled Store
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The Souled Store reviews & complaints page 8

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A
akashsinghbais
from Delhi, Delhi
Jul 5, 2016
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Address: New Delhi, Delhi, 110059
Website: Souledstore.com

I have buy one T-shirt from them and I want to exchange my T-shirt since this size of the T-shirt is big for me. But they
Guys are telling that we don't have any return policy.They are purely cheaters and my suggestion for everyone please don not buy anything from Souled store.

I am extremely disappointed with the first experience of purchase with u guys.

Regards
Akash
Mbl No [protected]
The Souled Store customer support has been notified about the posted complaint.
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I got a call from Souled store and they people is trying to resolve my issue..


So far there customer support team is so cooperative with I hope they guys will resolve my issue soon so I'll go ahead and take my complaint back...


Thanks a lot to call me up so quickly harsh I hope u and your team will resolve my problem soon..
Reply
Hi

We are extremely sorry for the inconvenience that you are facing.

We are a start up and are still in discussion with our delivery partners for a pick up facility. The Return/Exchange policy on the website clearly states that any packages for returns or exchanges are to be couriered to us. We even reimburse courier charges as cashback.
Our customer support team is currently looking for a possible alternative. If any are found, you will be contacted via mail.

Thank you.
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You have called me up only once and since from that day I am waiting for your call..


You really disappoint me.

Worst online purchase experience...
Reply
The Souled Store Customer Care's response, Apr 26, 2017
Verified Support
Hi Mr. Akash,

We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.
Hello

I purchased mobile case for my nexus 5 and few badges and they delivered me after i make request for it.

The product quality is very bad (worst) not at all worth it.
Fitting of the is mobile is case bad.
Reply
The Souled Store Customer Care's response, Apr 26, 2017
Verified Support
Hi Mr. Mahur,

We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.
Souled store is a cheater they don’t know anything.
I have ordered a tshirt from souled storeand it was for diwali and they have spoiled my diwali and now it is more than 9 days, but I didn’t receive my order yet... i am calling them from last 3 days they always says that by evening you will receive your package.
They just makes people fool.
I wish i have ordered it from myntra or amazon they have a amazing delivery they deliver the product within 3 days..
Seriously dont buy anything from them.. i will tell my friends and family also..

Worst company i have seen ever
Or i will say chor company
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i have buy a t-shirt which I really loved it but since it is a bigger size I want to exchange it but I didn't find any option for it
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    A
    aashi12
    from Delhi, Delhi
    Sep 18, 2015
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    Address: Mumbai City, Maharashtra
    Website: www.thesouledstore.com/

    Hi, I have made an unsuccessful purchase on 6th Sept of which I have not received the refund of Rs. 948 till date. I am writing to them and they are not bothered to revert back..neither I am getting any revert on the given customer care no. I have posted on their FB page as well..even there they are posting daily updates but have no time to revert to these compalints
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      A
      Aanya Gadde
      from Gurgaon, Haryana
      Aug 1, 2015
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      Address: New Delhi, Delhi

      i ordered two shirts and one badge from the souled store(on 21/07/15). i received the order today (1/08/15). i have paid for two shirts and a badge but i have received one badge and one shirt. i have been trying to contact the company but there is no response. and no other way to contact the company.
      View replies

      Delivery not on time

      I have ordered 2 T-shirts from souled store site. Website promises 3-5 day delivery in tier A cities like pune. But I haven't got my order yet. Very disappointed with service & not recommend anyone to order.
      Reply
      My order id - 137927
      I havent received my product yet, but according to their records it says my product is delivered. I have sent several mails, called their support.. No response at all.. completely fed up. A bitter experience.
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        P
        patrali20
        from Delhi, Delhi
        Dec 4, 2014
        Resolved
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        Resolved

        I was supposed to get my product within 7 days, it has been 10 days. I have got no way to track my order even. and now when I am checking their order confirmation mail, I see that gmail has flagged the mail as phishing. I have mailed them back but I have already paid for the product. How do I confirm that the store is a fraud and get my money back? I have attached the screenshot of the gmail warning that I got.
        Aug 14, 2020
        Complaint marked as Resolved 
        View replies

        no delivery

        it has been 15 days since i ordered my t shirt nobody picks up my call and nobody has called me regarding this
        Reply
        Dear sir my [protected] my registered product id...but i face a problem i.e i receieved a order i.e wwe t shirt is xl size so please change its length midium plz
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          S
          SagaPrat
          from Mumbai, Maharashtra
          Oct 7, 2014
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra

          I found about about this website on Facebook and browsed through their website. Their products were very nice, pretty cool actually. So I decided to buy from them. On the night of October 8th, I placed an order for five T shirts from this website. It was supposed to be a gift for my boyfriend who stays in Kolkata. But right after I made the payment, I got no confirmation email, neither did I get a transaction id. I have no idea how to track my order, I don't even know if I will get a delivery from them. So I wrote to them immediately, but yes can't expect a prompt reply. I would like to complain about this website for leaving a customer in the lurch. Souled Store please follow up on my order or return me the money
          Aug 14, 2020
          Complaint marked as Resolved 
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          same with me order no #12579 24/08/2014
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          I got this message on the screen after paying but i got no mails no messages on my number and now I don't know what's going on? They gave me a Order ID : 36024 but how do i track it i got no mail nothing??
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