The Souled Store Complaints & Reviews

Address: H.no. 1-9-1113/27/1, Street No., 8, Dayanandanagar, Vidyanagar, Hyderabad, Andhra Pradesh, 500044

My order number is 1650757. I've waited for 5 days for the delivery but not it is showing me that the product I ordered has been out for delivery today in Pune where as I live in Hyderabad. What is wrong with them. Even though I've been sending emails there is no response. Regretting for ordering in this site. Worst delivery experience ever. I want them to respond immediately and take action. In this scenario like this I even can't apply for a refund as the package is not with me. Such a fraud company.

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Address: Chennai, Tamil Nadu, 600127

I had placed an order on the 2nd of april 2019 and the order was placed successfully but at around 12 in the afternoon, i received a mail saying my order has been canceled. Without any consent from they’ve canceled the order. The id is-1631710. This is purely not a good act from a merchandise with an appealing reputation. The order being canceled was an act of misconduct from the company and i demand an explanation.

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Both the id's given here are for same product i had to make three payment attempts order 1597313 among which two were successful one of them i cancelled before shipping and one attempt was failed for which it was said that refund will be initiated within 7days and its more than ten days i have recieved refund only for one of them, as both the payment amounts were same so i don't know for which one i have recieved refund, i have been writting to them from past 4-5days but everytime they will say your order has been delivered... They are not even reading the mail as i have attached screenshot of failed payment mail which i received from them, this is my second time with souled store last time also similar problem was there but this time i thought i should write to comsumer court. Very dissapointed in souled store.

The Souled Store customer support has been notified about the posted complaint.

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Order ID 1505229 got cancelled before shipment on 24/02/2019.So obviously I need to get the refund to my bank account. I have already registered a complaint but I have not received the refund yet.They have credited the amount as reward points. I need my money back. I don't want it as reward points. It is mentioned in their website that if the cancellation done before shipment the amount will be credited to my BANK ACCOUNT. Attaching the screenshots of the website rule and also the status of order. I need my money back ASAP.

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Address: Care of Mir Waseem Mir Pharmacy, Nowgam bye pass, J&K Bank, Pauri Garhwal, Uttarakhand, 190015

I ordered a hoodie on 11th of march and showed expected delivery on 17th of march and as of now today is is 21st march and it is nowhere to be delivered. I emailed them twice but there was some ridiculous response all times.
Plus tracking status shows product has arrived srinagar on 18th of march 5:47pm (Ist) and is not refreshing.
I even tried to call them but they replied by saying to call tomorrow. Please help me in this issue.
Thanks

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Address: Bajaj House 21/74 ,lane no. 21 opp. to patanjali store, E.C. Road, Dehradun, Uttarakhand, 248001

I have ordered avengers t-shirt from souled store official site of rupees ₹523 which is big amount for me on 24 feb 2019... I paid amount via phone pay app... The amount of ₹523 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing... Most ridiculous thing is that they are not replying of my emails and calls... Such a shame.. This was my first and definitely last order which i haven't recieved... I request you to please give back my debited money or give that t-shirt.

Hopefully i took screenshot from their site when it was showing that i placed my order and the very next day no such thing was showed on their site.

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Apr 6, 2019

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

The Souled Store Customer Care's response Hey Sanya, first and foremost, please accept our apologies regarding the unpleasant experience. Due to a technical glitch on the website, your order couldn't go through. We had mailed you regarding the same. The refund for the same has been initiated via Paytm and it will reflect in your wallet within the next 24-48 hours. Apologies for the inconvenience caused.

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Address: HQTC , head quaters training cmd, Ashwathnagar gate, Sanjaynagar maind road( hilton moto, 560094

Website: The souled store

Hello, my transaction was failed and the amount of 528 rs was deducted from my account. Please rollback the amount in my account as soon as possible. My number is [protected] and [protected]@gmail.com. I cannot give you the order id as the order was not placed. I was ordering a punisher glow in dark t shirt of L size. This is the first time something like this has happened. I need to give someone a gift so kindly refund the amount to my account. Please do it as soon as possible.

The Souled Store customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

I had bought a couple of t-shirts for rs.1197 from the souled store on the 21/02/2019, the size of the t-shirts was not proper hence i applied for a return/refund request. First they did not have an arrangement to pick up the t-shirts when escalated they arranged for someone to pick up the tshirts and approved my refund request, i have been fighting for my refund since then. Its been close to a month, i have sent them numerous e-mails, made infinite calls to their customer care, i still have not received the refund from them. I had no idea these guys were so cheap that they would block my rs 1197 for i dont know what reason. I am surely not making any purchases henceforth from them and would never recommend them to anybody going forward.

The Souled Store customer support has been notified about the posted complaint.

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Address: 641032

I would have received 2 products which means a phone case and among them one is suitable another one is non suitable so i would like to exchange that non suitable case and also status of exchange policy is under requested for last 3 days... And please make me an perfect updates about that my exchange... Please... And the product id is 1411331...

Seems its a fraud company, they charged at the same time but at the time of giving customer satisfaction they are fake. Moreover, i will surely give negative feedback for this fraud company and also write complaints for this on social websites so that everybody should be thorough with your fraudness and fake information. Its better that nobody should purchase any item from your website.

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Address: New Delhi, Delhi, 110070

I got two socks today. The quality is below average. Not worth 30 rupees even. Printing is too horrible. I want to return the product. But the return policy is alos complicated. You guys should not charge this much for such bad products. Or else bring up some easy and hassle free return policy. I don't want return points as i think none of your products deserve the price you guys charged.

The Souled Store customer support has been notified about the posted complaint.

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anisha bala

from Delhi, Delhi

Jan 30, 2019

Whenever I'm trying to place an order I'm getting a message saying tht I have to purchase for a minimum of 245 rupees. And even when I do tht I'm not able to check out. What is the possible solutions? I love this badge and I want to buy it. But I am not able to place the order

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shruti dhanvij

Mar 5, 2019

I have ordered three items from souled stored with order ID 1505064 on 24 feb 19 though the amount is deducted from bank of INR 635 but there is no invoice generated and also there is no details or mail send regarding order placed.

batman and pizza printed socks - Comment #3367786 - Image #0

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Killua Zoldyck

from Chennai, Tamil Nadu

Mar 15, 2019

I got an order I'd of 1524733 but I can't find it in my orders section or I haven't received a mail of order confirmation from souled store.

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Website: Www.thesouledstore.com

Hi, i received my order order id:1310083. While paying for them i didn’t realise that you added gst after i proceeded to checkout and it wasn’t added in the original price you mention on the website. This practice is illegal. I realised this when i was going to place my second order. You have no right whatsoever to exclude a tax while showing prices on your website.

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Soumadip Patra

Aug 10, 2023

Same for me souled store is adding gst while checkout...

gst added at the time of checkout to the price - Comment #4118766 - Image #0

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Address: Mumbai City, Maharashtra, 400096

Website: www.thesouledstore.com

I had ordered deadpool bag form the site and it was supposed to be delivered yesterday. But i didnt get any call from the delivery man and when i checked in my account it showed my number was not reachable. There was no communication to me about this. And when i trying to call at the customer care, there is no provision to address my issue. I have also written on [protected]@thesouledstore.com but there is no reply.

My order number is: 1303623.

This is very frustrating coz i had ordered this for a friend who is leaving the company. Its unacceptable. Either you deliver the item or refund the money.

The Souled Store customer support has been notified about the posted complaint.

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I had ordered 2 mugs, 2 notebooks and 1 pair of socks a week ago. Today, the items were delivered to me but one of the mugs was not there! I was charged the full amount, and the mug was also mentioned on the invoice, but i just hadn't received it! Being a saturday, the company was closed so i tried to contact the complaint number given on this website, but the person kept cutting my call without answering. I am very dissapointed and i really really hope that i get the mug as soon as possible because it wasn't for me, but a gift for someone's birthday.

The Souled Store customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400066

Website: The Souled store

My order id is 1199426. I had ordered for xl and and got l instead. When i requested for an exchange. I got a response that i only have to post the parcel to them. I ordered online because it saves time and this is what i get! I had mailed yesterday about this issue but failed to receive a reply. If the person can deliver the order can't anyone come to pick it up? I didn't order a wrong size but i got a wrong size from the souled store 😠

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Address: Chennai, Tamil Nadu, 600010

I have booked 2 t-shirts and a mug 7 days before, i didnt receive any further mails after that. Just send any more emails or messages or so that i can be sure that i am receiving what i ordered, i placed it for cod. If i dont receive any mails on shipment, i will cancel the order most probably. So kindly respond to my request. And i am from chennai
Order id:1181929

Nov 23, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

The Souled Store Customer Care's response Hi,

We are sorry for the inconvenience caused. please know that your order will be shipped on Saturday and the tracking details will be sent to you by email.

Thank you for your patience.

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As my product is oversized im not able the return it. There is no return option in my order details. And the return is possible only for 15 days and its been 5th day. Im not able to connect with their customer care number. The number given is telling a recorded message as the office is closed. Im not able to do anything to return the product because such an option is not visible.

Nov 15, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

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Oct 11, 2018

The Souled Store Customer Care's response Hello,

We are really sorry for the inconvenience caused. We request you to help us with your order id so that we can look into this issue and get back to you.

Awaiting Reply.

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Shreya Bhandare

from Pune, Maharashtra

Dec 3, 2018

I ordered a T shirt and payment was COD and when i checked the status 2 days lated the ordered had been cancelled without informing me. very unprofessional

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Address: 333031

I have been mailed that my order was delivered to receptionist. I live in a hostel so i went to warden to ask about my order she said they do not take any packages other than courier and speed posts. I have asked everyone. First of all there is mistake from delivery boy too he should have called me before delivering my order. Now my order is gone i do not to whom it was delivered, who did signature and all. I just want "my money back" which was "998 rs"
. End of story. Just send my money asap.

Nov 19, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

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Oct 11, 2018

The Souled Store Customer Care's response Hello,

We are sorry for the inconvenience caused. We request you to help us with the order id so that we can look into this issue and get back to you.

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Shaikh Zoheb

from Mumbai, Maharashtra

Nov 16, 2018

My amount got debited but The transaction failed as I ordered for pack of 3 tees worth 999. I am not able to view my order. Please update as it was my first order ever on souled store and I got this.

money refund - Comment #3272383 - Image #0

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Address: 333031

Website: SouledStore

My order has been delivered yet to me but on the website it, s showing that item has been delivered yet. I have been sending mail to souled store from past 3-4 days no response nothing from there side. What am i supposed to do, my money is also gone.
I want my order delivered or give me money back.
My order id : 1091006
Mobile no :'- [protected], [protected]

Nov 15, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Sep 10, 2018

Updated by P2o3 Sh3 they have just responded me saying that my order was delivered to some receptionist .How can you take anyone's signature . I have provided my number atleast delivery by should have called me . I am not able to find to whom it has been delivered . I want to see signature copy .Or if there is any problem refund my money.

Sep 10, 2018

Updated by P2o3 Sh3 Please refund my money end of story. Thanks

Verified Support

Oct 11, 2018

The Souled Store Customer Care's response hi,

We would like to inform you that the amount has been refunded to your bank account for the same. We once again are really sorry for the inconvenience caused but we hope you visit us again soon.

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P2o3 Sh3

from Bengaluru, Karnataka

Sep 10, 2018

they have just mailed me that youe order has been delivered, and it was given to some receptionist . I don't know what of kind service is this, why have i given my mobile number, delivery boy atleast should have called me .
I don't know anything provide me with my order ASAP otherwise refund my money .

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Sandeep Debnath

from Raha, Assam

Oct 30, 2018

I want to exchange the hoodie i received today because of the size issue which i brought from the souled store but why the exchange and return option in the site doesn't work ? Please solve the problem as soon as possible.

order not delivered yet - Comment #3256502 - Image #0

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Website: www.thesouledstore.com

I had ordered 6th of april 2018 a tshirt. But due to certain reasons i had to cancel it immediately. They had promised to refund my amount of 600 rupees within a week and told me in my mail that the amount would reflect in your bank passbook. But till date (29 aug 2018) i haven't received my payment. I have mailed them several times but they wouldn't reply.
My order id is 798787

Nov 18, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

The Souled Store Customer Care's response Hi,

We apologize for the delay and inconvenience caused to you. The transaction details for your refund are in the image attached below. If the amount does not reflect in your bank account, we request you to talk to your bank regarding this, and they will get your refund credited.

Thank you for your patience.

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Address: Mumbai City, Maharashtra

Website: www.thesouledstore.com

I had placed an order on 5th july against which i received a mail from the souled store on 6th july informing me that the entire order is out of stock. Being asked to choose from two options - replace products or cancel - i chose to cancel the entire order and accordingly mailed them on the same day that is 6th july asking for the refund.
It is the 1st of august today and shockingly i haven't yet received the refund.
Refund demanded at the earliest.
Order id: 969848

Aug 28, 2018

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

The Souled Store Customer Care's response Hi,

We apologize for the delay and inconvenience caused to you. The transaction details for your refund are in the image attached below. If the amount does not reflect in your bank account, we request you to talk to your bank regarding this, and they will get your refund credited.

Thank you for your patience.

The Souled Store Complaints & Reviews

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The Souled Store reviews & complaints page 5

order status is showing me that the product is out for delivery in a different city.

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order being cancelled automatically

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order id-1597377-cancelled, order id-1597313 failed payment but amount deducted

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refund not yet received

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star wars hoodie

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order, purchase and amount

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failed transaction

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pure harassment by the souled store

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I'm complaining about exchange policy

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batman and pizza printed socks

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gst added at the time of checkout to the price

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delivery not done

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item missing

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incorrect size delivered

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t shirts

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issue regarding return

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money refund

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order not delivered yet

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not refunding after cancelling my order

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no refund even after one month of cancelling order

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