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The Souled Store Complaints & Reviews

www.thesouledstore.com

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Updated: Dec 21, 2023

Complaints 142

Resolved

55

Unresolved

87

So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝

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Refund still not initiated for order 7188867. It's been many days.

Estimated delivery was 02/08/2022 But order not delivered till the today 10 Aug

Order shown as delivered but not delivered actually

The Souled Store Return option

Constantly Receiving the Same E-Mail

Most useful reviews

gst added at the time of checkout to the price

cancellation of order

Refund not received Order # 5665953

partial order received but they claim full order was delivered

No Confirmation Of My Order

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Not yet delivered exchange order since 15 days

The Souled Store reviews & complaints page 5

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Address: H.no. 1-9-1113/27/1, Street No., 8, Dayanandanagar, Vidyanagar, Hyderabad, Andhra Pradesh, 500044

My order number is 1650757. I've waited for 5 days for the delivery but not it is showing me that the product I ordered has been out for delivery today in Pune where as I live in Hyderabad. What is wrong with them. Even though I've been sending emails there is no response. Regretting for ordering in this site. Worst delivery experience ever. I want them to respond immediately and take action. In this scenario like this I even can't apply...

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Address: Chennai, Tamil Nadu, 600127

I had placed an order on the 2nd of april 2019 and the order was placed successfully but at around 12 in the afternoon, i received a mail saying my order has been canceled. Without any consent from they’ve canceled the order. The id is-1631710. This is purely not a good act from a merchandise with an appealing reputation. The order being canceled was an act of misconduct from the company and i demand an explanation....

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Both the id's given here are for same product i had to make three payment attempts order 1597313 among which two were successful one of them i cancelled before shipping and one attempt was failed for which it was said that refund will be initiated within 7days and its more than ten days i have recieved refund only for one of them, as both the payment amounts were same so i don't know for which one i have recieved refund, i have been writting...

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Order ID 1505229 got cancelled before shipment on 24/02/2019.So obviously I need to get the refund to my bank account. I have already registered a complaint but I have not received the refund yet.They have credited the amount as reward points. I need my money back. I don't want it as reward points. It is mentioned in their website that if the cancellation done before shipment the amount will be credited to my BANK ACCOUNT. Attaching the screenshots...

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Address: Care of Mir Waseem Mir Pharmacy, Nowgam bye pass, J&K Bank, Pauri Garhwal, Uttarakhand, 190015

I ordered a hoodie on 11th of march and showed expected delivery on 17th of march and as of now today is is 21st march and it is nowhere to be delivered. I emailed them twice but there was some ridiculous response all times.
Plus tracking status shows product has arrived srinagar on 18th of march 5:47pm (Ist) and is not refreshing.
I even tried to call them but they replied by saying to call tomorrow. Please help me in this...

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Address: Bajaj House 21/74 ,lane no. 21 opp. to patanjali store, E.C. Road, Dehradun, Uttarakhand, 248001

I have ordered avengers t-shirt from souled store official site of rupees ₹523 which is big amount for me on 24 feb 2019... I paid amount via phone pay app... The amount of ₹523 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing......

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Address: HQTC , head quaters training cmd, Ashwathnagar gate, Sanjaynagar maind road( hilton moto, 560094

Website: The souled store

Hello, my transaction was failed and the amount of 528 rs was deducted from my account. Please rollback the amount in my account as soon as possible. My number is [protected] and [protected]@gmail.com. I cannot give you the order id as the order was not placed. I was ordering a punisher glow in dark t shirt of L size. This is the first time something like this has happened. I need to give someone a gift so kindly refund the amount to my account....

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Address: Mumbai City, Maharashtra

I had bought a couple of t-shirts for rs.1197 from the souled store on the 21/02/2019, the size of the t-shirts was not proper hence i applied for a return/refund request. First they did not have an arrangement to pick up the t-shirts when escalated they arranged for someone to pick up the tshirts and approved my refund request, i have been fighting for my refund since then. Its been close to a month, i have sent them numerous e-mails, made...

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Address: 641032

I would have received 2 products which means a phone case and among them one is suitable another one is non suitable so i would like to exchange that non suitable case and also status of exchange policy is under requested for last 3 days... And please make me an perfect updates about that my exchange... Please... And the product id is 1411331...

Seems its a fraud company, they charged at the same time but at the time of giving...

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Address: New Delhi, Delhi, 110070

I got two socks today. The quality is below average. Not worth 30 rupees even. Printing is too horrible. I want to return the product. But the return policy is alos complicated. You guys should not charge this much for such bad products. Or else bring up some easy and hassle free return policy. I don't want return points as i think none of your products deserve the price you guys charged....

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Website: Www.thesouledstore.com

Hi, i received my order order id:1310083. While paying for them i didn’t realise that you added gst after i proceeded to checkout and it wasn’t added in the original price you mention on the website. This practice is illegal. I realised this when i was going to place my second order. You have no right whatsoever to exclude a tax while showing prices on your website....

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Address: Mumbai City, Maharashtra, 400096

Website: www.thesouledstore.com

I had ordered deadpool bag form the site and it was supposed to be delivered yesterday. But i didnt get any call from the delivery man and when i checked in my account it showed my number was not reachable. There was no communication to me about this. And when i trying to call at the customer care, there is no provision to address my issue. I have also written on [protected]@thesouledstore.com but there is no reply.

My order number...

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I had ordered 2 mugs, 2 notebooks and 1 pair of socks a week ago. Today, the items were delivered to me but one of the mugs was not there! I was charged the full amount, and the mug was also mentioned on the invoice, but i just hadn't received it! Being a saturday, the company was closed so i tried to contact the complaint number given on this website, but the person kept cutting my call without answering. I am very dissapointed and i really...

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Address: Mumbai City, Maharashtra, 400066

Website: The Souled store

My order id is 1199426. I had ordered for xl and and got l instead. When i requested for an exchange. I got a response that i only have to post the parcel to them. I ordered online because it saves time and this is what i get! I had mailed yesterday about this issue but failed to receive a reply. If the person can deliver the order can't anyone come to pick it up? I didn't order a wrong size but i got a wrong size from the souled store 😠...

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Address: Chennai, Tamil Nadu, 600010

I have booked 2 t-shirts and a mug 7 days before, i didnt receive any further mails after that. Just send any more emails or messages or so that i can be sure that i am receiving what i ordered, i placed it for cod. If i dont receive any mails on shipment, i will cancel the order most probably. So kindly respond to my request. And i am from chennai
Order id:1181929...

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As my product is oversized im not able the return it. There is no return option in my order details. And the return is possible only for 15 days and its been 5th day. Im not able to connect with their customer care number. The number given is telling a recorded message as the office is closed. Im not able to do anything to return the product because such an option is not visible....

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Address: 333031

I have been mailed that my order was delivered to receptionist. I live in a hostel so i went to warden to ask about my order she said they do not take any packages other than courier and speed posts. I have asked everyone. First of all there is mistake from delivery boy too he should have called me before delivering my order. Now my order is gone i do not to whom it was delivered, who did signature and all. I just want "my money back" which...

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Address: 333031

Website: SouledStore

My order has been delivered yet to me but on the website it, s showing that item has been delivered yet. I have been sending mail to souled store from past 3-4 days no response nothing from there side. What am i supposed to do, my money is also gone.
I want my order delivered or give me money back.
My order id : 1091006
Mobile no :'- [protected], [protected]...

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Website: www.thesouledstore.com

I had ordered 6th of april 2018 a tshirt. But due to certain reasons i had to cancel it immediately. They had promised to refund my amount of 600 rupees within a week and told me in my mail that the amount would reflect in your bank passbook. But till date (29 aug 2018) i haven't received my payment. I have mailed them several times but they wouldn't reply.
My order id is 798787...

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Address: Mumbai City, Maharashtra

Website: www.thesouledstore.com

I had placed an order on 5th july against which i received a mail from the souled store on 6th july informing me that the entire order is out of stock. Being asked to choose from two options - replace products or cancel - i chose to cancel the entire order and accordingly mailed them on the same day that is 6th july asking for the refund.
It is the 1st of august today and shockingly i haven't yet received the refund.
Refund...

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