The Souled Store Complaints & Reviews

Address: Indore, Madhya Pradesh, 452010

I ordered aj styles gloves from souled store and it was torn from its thumb part. I want it to be replaced. I have sent them 5 emails but no response. I have searched that to replace it first you need to get a confirmation from souled store and then they do not have the pickup policy so you have to courier them defective product. This is very lengthy process. I don't want to follow this process please help

The Souled Store customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Website: www.thesouledstore.com

I ordered a t-shirt from the souled store i disliked the product now i want to return it back but they are not replying me on emails i am calling them but they're not even answering my calls please help me the quality of the product is zero please help me my order number is 595201 my email id is [protected]@gmail.com whenever i called them they are busy i don't know why they have given their phone number on site.

Dec 18, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

The Souled Store Customer Care's response Hi Rishabh,

We are sorry for the inconvenience caused to you. Please know that we had already sent you a reply to the emails you sent on 13th November. Since we do not have a reverse pickup facility yet, we request you to courier the package back to us and we will initiate a full refund for your order as well as the courier charges.

Awaiting reply.

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Purnima Dutt

from Bengaluru, Karnataka

Dec 22, 2017

Hi. i purchased 2 ts from soul store..i really want to exchange that ts. i got it in bigger size. i need it two times smaller . for some courier company reason it cameback. now its more than 15 days. i really want those ts. they are in good condition. please help.

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Address: Mumbai City, Maharashtra, 403507

Website: www.thesouledstore.com

I ordered one t-shirt from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.

Thank you

Nov 25, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2017

The Souled Store Customer Care's response Hi Ruturaj,

We are sorry for all the inconvenience caused to you. Please help us with your registered email id and your registered phone number so that we can look into this on priority.

Awaiting Reply.

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Address: Mumbai City, Maharashtra

I wanted to buy 2 t-shirts from this website, so I selected those 2 t-shirts and entered my address details
I went ahead with the payment method.
After I filled all the payment details and submitted those, my money got deducted but the order of those t-shirts was not placed. I was redirected to home page. If I check in "My Orders", then I cant see any order placed but money got deducted from my bank and I have that message from bank which says that money was deducted for Souled Store shopping.
Please look into this issue urgently, since I want my money back.
Also I want to place that order again.

Nov 16, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

The Souled Store Customer Care's response Hi Priyanka,

We are so sorry for the inconvenience caused. Please help us with your registered email id and phone number and we will look into it on priority.

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Priyanka Wagh

from Mumbai, Maharashtra

Oct 18, 2017

Email : [protected]@gmail.com
Phone number: [protected]

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Priyanka Wagh's reply, Oct 23, 2017

I have been waiting since long for your response.Please help me at the earliest.I need my money back soon.

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Address: Pune, Maharashtra

Why can't i get this batman logo t-shirt?
- it is not opening whenever i click it.
- when i open similar batman classic t-shirt, it says product can't be delivered to my address.

I badly want this batman logo t-shirt. So please help.
I live in pune. Your collection of t-shirts is superb & unique one. Particularly superheroes types of t-shirts. I have never seen before. But please help me to buy them.

Nov 5, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

The Souled Store Customer Care's response Hi Ajinkya,

Please know that the Batman: Logo t-shirt is not there in stock, that is why you're unable to buy it. Please know that the t-shirt will come back in stock within the next 10-15 days.

We request you to send us a screenshot of the error you're facing while purchasing the Batman: Classic Logo to our email id [protected]@thesouledstore.com and we will look into it on priority.

Nothing can stop you from getting your hands on these wonderful superhero merchandises! :D

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Address: Mumbai City, Maharashtra, 400011

Website: www.thesouledstore.com

I cancelled my order worth rupees 1705 placed on souled store on 23 august 2017, the refund of which is not received by me till date. First 2 weeks when i contacted them, they just kept on saying that they had initiated the refund and will reflect in your account soon. After 2 weeks when i tried to contact them they just said they had sent the refund, go check with your bank and they provided me some payment id screenshot. After that i went to bank and the bank employee said me to ask the utr no. From them (Souled store) and said that they cannot trace the transaction through payment id. I again contacted them to ask for the utr no. But they keep on saying they can't provide that and payment id is the proof, payment id is the proof.
I want souled store to refund my money as soon as possible or atleast provide the utr no.

Sep 29, 2017

Complaint marked as Resolved

They mailed me some transaction details and then automatically I got my money back.

The Souled Store customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Website: www.thesouledstore.com

This is regarding order id 522465
The product was adressed to 'mr pranjjal shukla' and it shows delivered to some ishant, we don't know any ishant in our building, i was a great fan of souled store but this is really disturbing, kindly look into it and deliver the product to right person, or just refund me the amount if that will take long time, looking for positive and fast response from you.
Ive sent atleast 5 mails, called like 50 times everytime it says 'we are closed today'
Worse experience

Oct 13, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

The Souled Store Customer Care's response Hi Azima,

We are really sorry about the bad experience. We are contacting our courier partners about the same. Please give us some time and we will get the package delivered to you on priority.

Thank you for your patience.

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This is regarding my order id 472239. I had four tee shirts sent back for exchange. I even got a confirmation mail from your end saying it been received on aug 9. It's been more two weeks now and i waited patiently for your order mail. I haven't still received the products and i have already paid for all of it. I would like the products delivered to be before tuesday, aug 29 or i want a refund. I can't even find those products in the orders section of my account too. I called your customer care several times but no one picked up. This is the first time i have got such a bad experience from you guys. I want an explanation of why all this is delayed.

I want this to be acknowledged asap.

Oct 3, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

The Souled Store Customer Care's response Hi Praveen,

This is to inform you that we had sent in an email asking you what size you would need as an exchange since you did not put any paper inside mentioning the size required. We waited for 3 days and since we did not receive any intimation from your side we initiated the refund for your order in your Souled Store account in form of Reward Points. If you let us know now what size you will need in exchange, we will deduct those points and ship the t-shirts you wish to have.

Hope this helps.

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Address: 110067

Website: The sould store

Seems you people are fake company.. I have ordered 4 t shirt from you guys.. And i received too large unfit peice of clothes. And the quality is too disgusting the colour is completely faded like it has been washed multiple times. It's seem you guys sale second hand product on your site... And the customer service is too horrible.. This people are closed more than a government office get closed. If you people cannot effort a good customer service than close your company not a customer service. I jus want my full refund back. I want you guys to take immediate action on it before i may go to your higher authority or band you from social media. I may take big action through social media. So don't compelle me on that. I need my refund back with in 5day or i will reach to yours authority head. Your time starts now.

Sep 21, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

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Aug 19, 2017

The Souled Store Customer Care's response Hi Ricky,

We have sent you an email requesting images of the product you have received. We will take immediate action once we receive the images.

Thank you.

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Address: New Delhi, Delhi, 110051

Website: www.thesouledstore.com

I ordered a zakir khan merchandise t-shirt along with one badge.

Order id: 487724
Order date: 06-aug-2017

I recieved my order on 11th august i. E. Yesterday.
I did recieve the t-shirt but the badge was missing. Though, on bill the badge ia also mentioned.
I hope that my problem will be resolved as soon as possible and i'll get my badge at earliest.

The Souled Store customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

Website: thesouledstore.com

I placed an order of 9 t-shirts this time but felt very unsatisfied with the material and size of t-shirts I received. I particularly ordered medium size but the t-shirts i received are of large size and not of proper fitting, Earlier, I ordered 2 t-shirts 6 months ago and the order was also in medium size, the size i received was perfectly fine and of proper fit.
This time i am thinking i wasted my money because of the improper fitting, the Souled store has downgraded its quality and sizing measurements .
I don't know about other customers but this time you lost your dedicated customer big time.

Sep 21, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2017

The Souled Store Customer Care's response Hi Aayush,

We are really for all the inconvenience caused. Please help us with some images on our email id [protected]@thesouledstore.com and we will look into it on priority. Apologies again.

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Address: Mumbai City, Maharashtra, 400011

Website: www.thesouledstore.com

I ordered two t-shirts from the souled store on16/05/2017. I received my order today and found one of them to have a small hole in it. The defect is significant. So i want to get this replaced or return it and get my money refunded. I tried to contact the souled store but didn't get any response from their side. Don't know how long it takes for them to respond to an e-mail. My order id is 388983.

Jun 20, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

May 19, 2017

The Souled Store Customer Care's response Hi,

Please know that we will be shipping you another new t-shirt of the same design. You can donate the old t-shirt or give it to someone who is in need. Hope this helps.

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Address: Mumbai City, Maharashtra, 400016

I had placed an order for two t shirts one with the love triangle logo and another with a pavam alert logo on it on the 11th may 2017 and made payment through net banking. Transaction was processed on 11th may, at 22.11 minutes. I have received an sms from the bank for debit of the amount. However, have not received any communication/payment recepit from souled store. This is the second time i have placed an order through souled store. However, the last time i had received a payment receipt and mail for the order placed. All other shopping sites use two way communication modes one through sms and other through mail. Is it not possible for souled store to use atleast one communication mode too?

Jun 23, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

The Souled Store Customer Care's response Hi Kaushika,

Thanks for writing in. Can you please help us with any details regarding the payment you made (Merchant Reference Number) and your email id, so that we can look into this ? Thanks.

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Address: 400104

Website: Www.Souledstore.in

Despite selling great products, they are into cheap business. I am buying from this site for months & just like other shameless falling e-commerce sites, they are here into duped profiteering from lucrative products.

After wweshop got launched in india under their banner, i bought a product and for 7 days there was no response on delivery. When i enquired they said it went out of stock while it was well on stock when i purchased. On my request only they put that into refund.

Then i could see they increased the price of the product because of high demand and then foregone the delivery of products purchased at earlier price. Utter shameful. Now waiting for my refund.

Absolute double standard!!

Jun 22, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

The Souled Store Customer Care's response Hi Avik,

Please help us with your order id and we will initiate the refund at the earliest.

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Dean Harsh Raj

from Agartala, Tripura

May 15, 2017

WWE bags are very bad quality on the website the should store, my 1000 rupees is waste on the bags on this site, this site is not refunded in our account. This f#ck account.

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The Souled Store Customer Care's response, May 17, 2017

Verified Support

Hi Sir, Please send us some images of the defective product sent to you on our email id that is [email protected] and we will get back to you at the earliest. Thank you

A

Anmol Jatt

from Nangal, Punjab

Jul 3, 2017

I ordered from the sauled store on 25 june and on 28 june i received an email that tell me your order has been shipped to delhivery courier and it has also trak no AWB no i tried to trak it but they say order wasn't picked.My order no is 426650 and AWB no is[protected]. please tell me what happened this.please i want these T shirts.

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Address: Mumbai City, Maharashtra, 400011

Website: www.thesouledstore.com

Sir/mam
I have ordered 2 product on 10th april and also paid for it, initially it was shown that my product will be delivered within 8 to 9 days, now today is the 16th day and still it showing processing.
Order id: 347818
I have mailed twice before every time it was being replied that it will be shipped soon, i am really amazed to see that a e commerce company takes 15 days to ship a product even after it gets processed, this is my the worst experience!!

May 27, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

The Souled Store Customer Care's response Hi Rahul,

Thanks for writing in. As you had requested we have cancelled your order and initiated a refund for the same into the original mode of payment. Thank you for your patience.

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Aryan Jhaveri

from Ahmedabad, Gujarat

Mar 21, 2018

Placed 2 orders on 14th and 15th Of March, My orders are still being processed and due to some unknown reason i have not been able to access the Website.

I have tried calling Souled store provided to Google but i could not reach them.

I would like The customer support to contact me and update me on arrival time.
___________________________________________

Order numbers : (i) 752857
(ii) 750883

Contact Info : [protected]@yahoo.in

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Address: Mumbai City, Maharashtra

I had purchased a t shirt from the souled store on 24/04/2017, i tried to pay using net banking, the amount got debited from my account, but the order wasn't confirmed as the website showed error.later when i logged in there was no trace of my order.i checked with my bank and the account details show that the amount have been debited to the souled store.i tried contacting their customer care online too but there was no response.

May 27, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

The Souled Store Customer Care's response Hi Krishna,

Please help us with your email id and we will get back to you. Thank you for your patience.

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Address: Ahmedabad, Gujarat, 380015

I had ordered a product from the souled store and now i dont have any interest in that product, so i wanted to cancel the order, so i went on the order details but there was no cancellation option, there was only return and exchange, so i clicked on the return button and the order has yet not been delivered so i wont get the order delivered to me right?

May 11, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

The Souled Store Customer Care's response Hi Darsh

We have informed our courier partners that you wish to cancel the order. If in case it still arrives, please refuse the package.

Once you tell him that you do not want it, it will be returned to us.

Thank you.

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Address: New Delhi, Delhi, 110034

Website: thesouledstore.com

Backpacks
i have ordered a backpack of a particular design but when the salesman delivers it to my house, it was not of the appropriate design. it was of another design. do this as fast as possible as my school is started and i want the bag for school.
date of incident - 6 april, 2017
del/roh[protected]
invoice no. - 337615
i am requesting for changing the product.
contact no. - [protected]

May 30, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

The Souled Store Customer Care's response Hi Ajit,

It would be great if you could send us some images on the email we sent you on your registered email id on April 8 when you mentioned you had received a wrong product. Thanks.

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Address: New Delhi, Delhi, 110018

Website: The Souled Store

I have placed order around 2weeks back, however, when i received my delivery i found that the size was not perfect due to which i raised request for exchange of the product multiple times, but till date I have not received any reply from their end after sending so many mails on daily basis.

Seems its a fraud company, they charged at the same time but at the time of giving customer satisfaction they are fake. Moreover, i will surely give negative feedback for this fraud company and also write complaints for this on social websites so that everybody should be thorough with your fraudness and fake information. Its Better that nobody should purchase any item from your website.

May 27, 2017

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

The Souled Store Customer Care's response Hi Mukesh,

Please help us with your order details and we will get back to you.

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K

Khyati Arya

from Gurgaon, Haryana

Apr 3, 2017

I have been trying to reach you from whatever possible contact I can get on web.
But this is really denial of service. I really want to track my order with order number 328924 that is showing processing from last couple of days. Please tell me the exact status.. It is my birthday on 2nd April and want urgent delivery.

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The Souled Store Customer Care's response, Apr 26, 2017

Verified Support

Hi Khyati,

Please note that your order was elivered on March 31. 2017.

Thank you.

C

charles adams

from Mumbai, Maharashtra

Apr 10, 2017

I bought a tshirt from souled store but i did not receive it, but i contacted them about the delivery they said that the tshirt has been delivered, but the fact is that i never got any call or text about my delivery from souled store ever .
It seems to me they are a fraud company, PLEASE DO NOT BUY ANYTHING FROM SOULED STORE .

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The Souled Store Customer Care's response, Apr 26, 2017

Verified Support

Hi Charles,

Thanks for writing in. Please help us with your order detals and we will surely get back to you.

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Address: New Delhi, Delhi, 110059

Website: Souledstore.com

I have buy one T-shirt from them and I want to exchange my T-shirt since this size of the T-shirt is big for me. But they
Guys are telling that we don't have any return policy.They are purely cheaters and my suggestion for everyone please don not buy anything from Souled store.

I am extremely disappointed with the first experience of purchase with u guys.

Regards
Akash
Mbl No [protected]

The Souled Store customer support has been notified about the posted complaint.

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A

akashsinghbais

from Delhi, Delhi

Jul 5, 2016

I got a call from Souled store and they people is trying to resolve my issue..

So far there customer support team is so cooperative with I hope they guys will resolve my issue soon so I'll go ahead and take my complaint back...

Thanks a lot to call me up so quickly harsh I hope u and your team will resolve my problem soon..

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T

The Souled Store

from Mumbai, Maharashtra

Jul 5, 2016

Hi

We are extremely sorry for the inconvenience that you are facing.

We are a start up and are still in discussion with our delivery partners for a pick up facility. The Return/Exchange policy on the website clearly states that any packages for returns or exchanges are to be couriered to us. We even reimburse courier charges as cashback.
Our customer support team is currently looking for a possible alternative. If any are found, you will be contacted via mail.

Thank you.

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A

akashsinghbais

from Delhi, Delhi

Jul 7, 2016

You have called me up only once and since from that day I am waiting for your call..

You really disappoint me.

Worst online purchase experience...

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The Souled Store Customer Care's response, Apr 26, 2017

Verified Support

Hi Mr. Akash,

We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.

M

mahur24

from Mumbai, Maharashtra

Oct 17, 2016

Hello

I purchased mobile case for my nexus 5 and few badges and they delivered me after i make request for it.

The product quality is very bad (worst) not at all worth it.
Fitting of the is mobile is case bad.

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The Souled Store Customer Care's response, Apr 26, 2017

Verified Support

Hi Mr. Mahur,

We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.

M

Meghnakhadwal

from Gurgaon, Haryana

Oct 19, 2017

Souled store is a cheater they don’t know anything.
I have ordered a tshirt from souled storeand it was for diwali and they have spoiled my diwali and now it is more than 9 days, but I didn’t receive my order yet... i am calling them from last 3 days they always says that by evening you will receive your package.
They just makes people fool.
I wish i have ordered it from myntra or amazon they have a amazing delivery they deliver the product within 3 days..
Seriously dont buy anything from them.. i will tell my friends and family also..

Worst company i have seen ever
Or i will say chor company

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S

stalin07

from Pune, Maharashtra

Feb 14, 2018

i have buy a t-shirt which I really loved it but since it is a bigger size I want to exchange it but I didn't find any option for it

The Souled Store Complaints & Reviews

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The Souled Store reviews & complaints page 7

defective product

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t-shirt

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order not placed after payment

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money deducted but order not placed

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batman logo t-shirt

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refund not received

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order id 522465

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order id 472239 : tee shirts not delivered yet. delayed for two weeks

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complain so on second hand product

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incomplete order received

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T-Shirts Ordered from the souled store

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Defective product received

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No intimation of product delivery/payment confirmation

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You can purchase, but No stock No delivery

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Shipping and delivery of a product

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Payment debited from account,order not placed

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Product returned

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Not the design i ordered of backpacks

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Exchange of product

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They are cheaters

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