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The Souled Store Complaints & Reviews

www.thesouledstore.com
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Updated: Dec 21, 2023
Complaints 142
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55
Unresolved
87
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
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The Souled Store reviews & complaints page 7

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R
Ruturaj Samant
from Nashik, Maharashtra
Oct 12, 2017
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order not placed after payment

Address: Mumbai City, Maharashtra, 403507
Website: www.thesouledstore.com

I ordered one t-shirt from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.

Thank...
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priyankawagh
from Pune, Maharashtra
Oct 11, 2017
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money deducted but order not placed

Address: Mumbai City, Maharashtra

I wanted to buy 2 t-shirts from this website, so I selected those 2 t-shirts and entered my address details
I went ahead with the payment method.
After I filled all the payment details and submitted those, my money got deducted but the order of those t-shirts was not placed. I was redirected to home page. If I check in "My Orders", then I cant see any order placed but money got deducted from my bank and I have that message...
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Ajinkya Nagarkar
from Washim, Maharashtra
Oct 3, 2017
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batman logo t-shirt

Address: Pune, Maharashtra

Why can't i get this batman logo t-shirt?
- it is not opening whenever i click it.
- when i open similar batman classic t-shirt, it says product can't be delivered to my address.

I badly want this batman logo t-shirt. So please help.
I live in pune. Your collection of t-shirts is superb & unique one. Particularly superheroes types of t-shirts. I have never seen before. But please help me to buy them....
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mokshmahajan
from Delhi, Delhi
Sep 25, 2017
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refund not received

Address: Mumbai City, Maharashtra, 400011
Website: www.thesouledstore.com

I cancelled my order worth rupees 1705 placed on souled store on 23 august 2017, the refund of which is not received by me till date. First 2 weeks when i contacted them, they just kept on saying that they had initiated the refund and will reflect in your account soon. After 2 weeks when i tried to contact them they just said they had sent the refund, go check with your bank and they provided me some payment id screenshot. After that i went...
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azimakhushnud
from Kolkata, West Bengal
Sep 12, 2017
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order id 522465

Address: Mumbai City, Maharashtra
Website: www.thesouledstore.com

This is regarding order id 522465
The product was adressed to 'mr pranjjal shukla' and it shows delivered to some ishant, we don't know any ishant in our building, i was a great fan of souled store but this is really disturbing, kindly look into it and deliver the product to right person, or just refund me the amount if that will take long time, looking for positive and fast response from you.
Ive sent atleast 5 mails, called...
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praveen.88
from Bengaluru, Karnataka
Aug 25, 2017
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order id 472239 : tee shirts not delivered yet. delayed for two weeks

This is regarding my order id 472239. I had four tee shirts sent back for exchange. I even got a confirmation mail from your end saying it been received on aug 9. It's been more two weeks now and i waited patiently for your order mail. I haven't still received the products and i have already paid for all of it. I would like the products delivered to be before tuesday, aug 29 or i want a refund. I can't even find those products in the orders...
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Ricky Biswa
from Noida, Uttar Pradesh
Aug 19, 2017
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complain so on second hand product

Address: 110067
Website: The sould store

Seems you people are fake company.. I have ordered 4 t shirt from you guys.. And i received too large unfit peice of clothes. And the quality is too disgusting the colour is completely faded like it has been washed multiple times. It's seem you guys sale second hand product on your site... And the customer service is too horrible.. This people are closed more than a government office get closed. If you people cannot effort a good customer...
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Ankushhhhhhhh
from Delhi, Delhi
Aug 12, 2017
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incomplete order received

Address: New Delhi, Delhi, 110051
Website: www.thesouledstore.com

I ordered a zakir khan merchandise t-shirt along with one badge.

Order id: 487724
Order date: 06-aug-2017

I recieved my order on 11th august i. E. Yesterday.
I did recieve the t-shirt but the badge was missing. Though, on bill the badge ia also mentioned.
I hope that my problem will be resolved as soon as possible and i'll get my badge at earliest....
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A
aayush_jain1991
from Mumbai, Maharashtra
Jul 4, 2017
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T-Shirts Ordered from the souled store

Address: Mumbai City, Maharashtra
Website: thesouledstore.com

I placed an order of 9 t-shirts this time but felt very unsatisfied with the material and size of t-shirts I received. I particularly ordered medium size but the t-shirts i received are of large size and not of proper fitting, Earlier, I ordered 2 t-shirts 6 months ago and the order was also in medium size, the size i received was perfectly fine and of proper fit.
This time i am thinking i wasted my money because of the improper fitting,...
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Ankit_11
from Lala, Assam
May 18, 2017
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Defective product received

Address: Mumbai City, Maharashtra, 400011
Website: www.thesouledstore.com

I ordered two t-shirts from the souled store on16/05/2017. I received my order today and found one of them to have a small hole in it. The defect is significant. So i want to get this replaced or return it and get my money refunded. I tried to contact the souled store but didn't get any response from their side. Don't know how long it takes for them to respond to an e-mail. My order id is 388983....
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Kaushika Vijaykumar
from Mumbai, Maharashtra
May 17, 2017
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No intimation of product delivery/payment confirmation

Address: Mumbai City, Maharashtra, 400016

I had placed an order for two t shirts one with the love triangle logo and another with a pavam alert logo on it on the 11th may 2017 and made payment through net banking. Transaction was processed on 11th may, at 22.11 minutes. I have received an sms from the bank for debit of the amount. However, have not received any communication/payment recepit from souled store. This is the second time i have placed an order through souled store. However,...
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avik raha
from Mumbai, Maharashtra
Apr 29, 2017
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You can purchase, but No stock No delivery

Address: 400104
Website: Www.Souledstore.in

Despite selling great products, they are into cheap business. I am buying from this site for months & just like other shameless falling e-commerce sites, they are here into duped profiteering from lucrative products.

After wweshop got launched in india under their banner, i bought a product and for 7 days there was no response on delivery. When i enquired they said it went out of stock while it was well on stock when i purchased....
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RAHULROY31
from Ajmer, Rajasthan
Apr 25, 2017
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Shipping and delivery of a product

Address: Mumbai City, Maharashtra, 400011
Website: www.thesouledstore.com

Sir/mam
I have ordered 2 product on 10th april and also paid for it, initially it was shown that my product will be delivered within 8 to 9 days, now today is the 16th day and still it showing processing.
Order id: 347818
I have mailed twice before every time it was being replied that it will be shipped soon, i am really amazed to see that a e commerce company takes 15 days to ship a product even after it gets processed,...
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krishna125
from Chennai, Tamil Nadu
Apr 25, 2017
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Payment debited from account,order not placed

Address: Mumbai City, Maharashtra

I had purchased a t shirt from the souled store on 24/04/2017, i tried to pay using net banking, the amount got debited from my account, but the order wasn't confirmed as the website showed error.later when i logged in there was no trace of my order.i checked with my bank and the account details show that the amount have been debited to the souled store.i tried contacting their customer care online too but there was no response....
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darsh shah
from Ahmedabad, Gujarat
Apr 9, 2017
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Product returned

Address: Ahmedabad, Gujarat, 380015

I had ordered a product from the souled store and now i dont have any interest in that product, so i wanted to cancel the order, so i went on the order details but there was no cancellation option, there was only return and exchange, so i clicked on the return button and the order has yet not been delivered so i wont get the order delivered to me right?...
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ajit jindal
from Delhi, Delhi
Apr 6, 2017
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Not the design i ordered of backpacks

Address: New Delhi, Delhi, 110034
Website: thesouledstore.com

Backpacks
i have ordered a backpack of a particular design but when the salesman delivers it to my house, it was not of the appropriate design. it was of another design. do this as fast as possible as my school is started and i want the bag for school.
date of incident - 6 april, 2017
del/roh[protected]
invoice no. - 337615
i am requesting for changing the product.
contact no. - [protected]...
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mukesh chitkara
from Noida, Uttar Pradesh
Jul 21, 2016
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Exchange of product

Address: New Delhi, Delhi, 110018
Website: The Souled Store

I have placed order around 2weeks back, however, when i received my delivery i found that the size was not perfect due to which i raised request for exchange of the product multiple times, but till date I have not received any reply from their end after sending so many mails on daily basis.

Seems its a fraud company, they charged at the same time but at the time of giving customer satisfaction they are fake. Moreover, i will...
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akashsinghbais
from Delhi, Delhi
Jul 5, 2016
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They are cheaters

Address: New Delhi, Delhi, 110059
Website: Souledstore.com

I have buy one T-shirt from them and I want to exchange my T-shirt since this size of the T-shirt is big for me. But they
Guys are telling that we don't have any return policy.They are purely cheaters and my suggestion for everyone please don not buy anything from Souled store.

I am extremely disappointed with the first experience of purchase with u guys.

Regards
Akash
Mbl No [protected]...
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aashi12
from Delhi, Delhi
Sep 18, 2015
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Unsuccessful purchase made on 6th Sept..no refund..no information till date

Address: Mumbai City, Maharashtra
Website: www.thesouledstore.com/

Hi, I have made an unsuccessful purchase on 6th Sept of which I have not received the refund of Rs. 948 till date. I am writing to them and they are not bothered to revert back..neither I am getting any revert on the given customer care no. I have posted on their FB page as well..even there they are posting daily updates but have no time to revert to these compalints...
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Aanya Gadde
from Gurgaon, Haryana
Aug 1, 2015
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Full order not received

Address: New Delhi, Delhi

i ordered two shirts and one badge from the souled store(on 21/07/15). i received the order today (1/08/15). i have paid for two shirts and a badge but i have received one badge and one shirt. i have been trying to contact the company but there is no response. and no other way to contact the company....
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