The Souled Store Complaints & Reviews

I placed the order on 24th july and was shipped on 25th, from 27th i hav been getting messages and mails that my order is out for delivery and it has not been delivered yet as on 1st august, i even called the delivery agent who was making excuses about delivering the product, so far you guys have provided terrible service, and now the order status is showing rto in transit, order no 1004252, hope u look into it and get back to me as soon...

This is to inform you that my courier (order ID 970032) didn't reach me today, instead the delivery boy went away from my apartment's gate without informing or calling me before delivering.

There was no intimation given to me that my courier would be delivered on what date, nor did the delivery guy called me up to inform this. He instead went away from the apartment's gate itself.

When I am checking the status...

Dear Souled store,

First of all, let me write some adjectives for your service.Terrible, A-unprofessional, slip shod, awful & disappointment. You can now pat on your backs for your negatively great service. I don't even think that you will understand this email as you guys were unable to understand my requests.

So my story starts with order number 919495. I have to repeat everything now, as you guys are so unorganized...

I ordered two t-shirts from souled store on 3rd June 2018. One of them was oversized. So I requested for the exchange of my product, but still there is no response. Neither the product has been collected from me nor I've been contacted from their end. Its been more than a month since I ordered the product and I've been waiting for the same for so many days. Do the needful as soon as possible....

I ordered 2 mugs on 6th june and paid online and it's not even shipped as of yet
I have sent 3 emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.
Order id-910495br...

I had ordered and paid for a phone case on 5th june for my friends birthday and it's not even shipped. I have sent two emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.br...

I had ordered 2 t-shirts from the souled store, order id: 889226, i have canceled that order 12 days ago and didn't receive any updates regarding refund, i have paid for the order using my debit card.

They sent me an email that they will start the refund process once the package is returned to our facility, but come on its 7 days now at least. And also they are sending me emails regarding that they are trying to deliver the...

I ordered two t shirts on souled store after it delivered at my home i opened it and the product was not that what i ordered i received two very low quality different t-shirts that was not what i ordered and there is no exchange button plz help me out with this on how to return it... Now i am in atrouble what to do with that defective and different from what i ordered can plz help me out with that
My i'd - [protected]@gmail.combr...

Order no :805162
I ordered 5 badges from souled store on 10 th april. And i haven't received them yet. I contacted the courier service but they did not give any response. Fedex site says that my order is returned back to the shipper. But nobody from the courier service contacted me. I have already paid for the badges. And their is no response from there side side.
It would be better if i get my money back. Or aleast they can...

I order the product and paid for it but they are saying that i order not yet registered in their server than i asked for refund still the are yet give my money back. The order is placed on 17/3/2018. But i not yet git the product after that i called the customer service then they said my order is not yet placed in the server... How come it i paid for it and i have a tax invoices and all den on 2/04/2018 and i again call the coustmer service...

Hi.. I ordered aib t-shirt from the souled store. I received it on 31st march 2018. But the size did not fit me.. So i thought of returning the product. I requested a return for the product. I now like another t-shirt and i want to order it.
So i want to exchange it but i cannot find any option to cancel the return request. Is there any way to solve this problem? What should i do now?
Description of goods
Aib: tera...

Placed 2 orders on 14th and 15th of march, my orders are still being processed and due to some unknown reason i have not been able to access the website.

I have tried calling souled store provided to google but i could not reach them.

I would like the customer support to contact me and update me on arrival time.

Order numbers : (I) 752857
(Ii) 750883

Contact info : [protected]@yahoo.in...

Hi
I have recently bought a friends phone case and it is a defective product
I want to return/exchange and i'm untitled to do so as the policy states that the product can be returned or exchanged within 15 days if the product is available in proper condition.
However i am unable to find the return option can cannot return it.
Please look into this and hopefully you will be able to assist me and give a reply...

I ordered one backpack from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.
My order id is...

I had placed an order at this site for two covers and they have delivered an old used faded mobile cover where by they charged me full amount. The sides are faded and the colour quality is also dull. One of them was clearly defective.

It is because of such unethical and unprofessional business, people don’t trust e-commerce in india. It’s just sad how customers can’t do anything about it. And even their return policy...

Order id: 662187 date: 08-jan-2018 tracking number:[protected]

The courier srevice has put that customer has asked for delay in delivery but i was waiting whole day for delivery..
Look into these matter and get it delivered by today other wise tommarrow i will not be accepting the product..

Note: your courier patner service is very poor..in future will not order from the souled store...

I want to return the hoodie that i brought from the souled store.
But i am not able to find the return option
In the website..
In the souled store exchange and return policy it is written that we can find the exchange/return option in my account section but there no option...
Is there any way i can find the return/exchange option
Hoping that you will respond quickly.....

This company's customer service is of no use. They never pick up the call deliberately when it rings and most of the time, it will be unavailable. This is the worst customer service i've experienced till date and there is no doubt about that.
I contacted the customer service because of the following order issue.
Actually i had placed the order of 2 t-shirts in souled store. The order was placed and payment was done through...

I ordered aj styles gloves from souled store and it was torn from its thumb part. I want it to be replaced. I have sent them 5 emails but no response. I have searched that to replace it first you need to get a confirmation from souled store and then they do not have the pickup policy so you have to courier them defective product. This is very lengthy process. I don't want to follow this process please help...

I ordered a t-shirt from the souled store i disliked the product now i want to return it back but they are not replying me on emails i am calling them but they're not even answering my calls please help me the quality of the product is zero please help me my order number is 595201 my email id is [protected]@gmail.com whenever i called them they are busy i don't know why they have given their phone number on site....