|Address:||Mumbai City, Maharashtra, 400011|
I cancelled my order worth rupees 1705 placed on souled store on 23 august 2017, the refund of which is not received by me till date. First 2 weeks when i contacted them, they just kept on saying that they had initiated the refund and will reflect in your account soon. After 2 weeks when i tried to contact them they just said they had sent the refund, go check with your bank and they provided me some payment id screenshot. After that i went to bank and the bank employee said me to ask the utr no. From them (Souled store) and said that they cannot trace the transaction through payment id. I again contacted them to ask for the utr no. But they keep on saying they can't provide that and payment id is the proof, payment id is the proof.
I want souled store to refund my money as soon as possible or atleast provide the utr no.
Sep 29, 2017Complaint marked as Resolved
They mailed me some transaction details and then automatically I got my money back.
The Souled Store customer support has been notified about the posted complaint.
I tried multiple times calling to the customer care, there is no response.I pinged souledstore in instagram as well, there is no reply.
Could you reply back on this issue.