Submit a Complaint
Claimed

The Souled Store Complaints & Reviews

www.thesouledstore.com
2
Updated: Dec 21, 2023
Complaints 142
Resolved
55
Unresolved
87
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to The Souled Store

Having problems with The Souled Store?

File a complaint and get it resolved by The Souled Store customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
The Souled Store

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

The Souled Store reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Anoushka Pragya
from Samastipur, Bihar
Aug 1, 2018
Resolved
Report
Copy
Resolved

product not delivered

Address: 801503
Website: Souledstore.com

I placed the order on 24th july and was shipped on 25th, from 27th i hav been getting messages and mails that my order is out for delivery and it has not been delivered yet as on 1st august, i even called the delivery agent who was making excuses about delivering the product, so far you guys have provided terrible service, and now the order status is showing rto in transit, order no 1004252, hope u look into it and get back to me as soon...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sakshi Diwakar
from New Delhi, Delhi
Jul 8, 2018
Report
Copy

my courier wasn't delivered

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.thesouledstore.com

This is to inform you that my courier (order ID 970032) didn't reach me today, instead the delivery boy went away from my apartment's gate without informing or calling me before delivering.

There was no intimation given to me that my courier would be delivered on what date, nor did the delivery guy called me up to inform this. He instead went away from the apartment's gate itself.

When I am checking the status...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohammed Wasique
from Hyderabad, Telangana
Jul 7, 2018
Report
Copy

worst service ever

Website: www.thesouledstore.com

Dear Souled store,

First of all, let me write some adjectives for your service.Terrible, A-unprofessional, slip shod, awful & disappointment. You can now pat on your backs for your negatively great service. I don't even think that you will understand this email as you guys were unable to understand my requests.

So my story starts with order number 919495. I have to repeat everything now, as you guys are so unorganized...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sultu
from Chennai, Tamil Nadu
Jul 8, 2018
Report
Copy

delay in exchanging the product and not responding

Address: Mumbai City, Maharashtra

I ordered two t-shirts from souled store on 3rd June 2018. One of them was oversized. So I requested for the exchange of my product, but still there is no response. Neither the product has been collected from me nor I've been contacted from their end. Its been more than a month since I ordered the product and I've been waiting for the same for so many days. Do the needful as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vighnesh Londhe
from Mumbai, Maharashtra
Jun 12, 2018
Report
Copy

fraud/product info missing/not delivered

Address: Mumbai City, Maharashtra, 400011
Website: www.thesouledstore.com

I ordered 2 mugs on 6th june and paid online and it's not even shipped as of yet
I have sent 3 emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.
Order id-910495br...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shaun Kushalappa
from Mysore, Karnataka
Jun 11, 2018
Resolved
Report
Copy
Resolved

product not yet shipped (5 days passed) and customer care not answering

Address: Mysore, Karnataka, 570017
Website: www.thesouledstore.com

I had ordered and paid for a phone case on 5th june for my friends birthday and it's not even shipped. I have sent two emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Smit Talashilkar
from Mumbai, Maharashtra
Jun 8, 2018
Report
Copy

order cancelled still no refund

Address: Mumbai City, Maharashtra
Website: www.thesouledstore.com

I had ordered 2 t-shirts from the souled store, order id: 889226, i have canceled that order 12 days ago and didn't receive any updates regarding refund, i have paid for the order using my debit card.

They sent me an email that they will start the refund process once the package is returned to our facility, but come on its 7 days now at least. And also they are sending me emails regarding that they are trying to deliver the...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prashant Sharma xp
from Noida, Uttar Pradesh
Jun 4, 2018
Report
Copy

fake products receiver

Address: Mumbai City, Maharashtra, 400011
Website: Thesouledstore.com

I ordered two t shirts on souled store after it delivered at my home i opened it and the product was not that what i ordered i received two very low quality different t-shirts that was not what i ordered and there is no exchange button plz help me out with this on how to return it... Now i am in atrouble what to do with that defective and different from what i ordered can plz help me out with that
My i'd - [protected]@gmail.combr...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
apoorva10singh
from Noida, Uttar Pradesh
Apr 23, 2018
Report
Copy

order not delivered returned to the shipper

Address: Ghaziabad, Uttar Pradesh

Order no :805162
I ordered 5 badges from souled store on 10 th april. And i haven't received them yet. I contacted the courier service but they did not give any response. Fedex site says that my order is returned back to the shipper. But nobody from the courier service contacted me. I have already paid for the badges. And their is no response from there side side.
It would be better if i get my money back. Or aleast they can...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Ajit Badiger
from Raichur, Karnataka
Apr 10, 2018
Resolved
Report
Copy
Resolved

they are not refunding my amount of paid for the canceled order

Address: Mumbai City, Maharashtra, 400011

I order the product and paid for it but they are saying that i order not yet registered in their server than i asked for refund still the are yet give my money back. The order is placed on 17/3/2018. But i not yet git the product after that i called the customer service then they said my order is not yet placed in the server... How come it i paid for it and i have a tax invoices and all den on 2/04/2018 and i again call the coustmer service...
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
Yamini Gupta
from Noida, Uttar Pradesh
Apr 2, 2018
Report
Copy

aib t-shirt

Address: New Delhi, Delhi, 110058
Website: thesouledstore.com

Hi.. I ordered aib t-shirt from the souled store. I received it on 31st march 2018. But the size did not fit me.. So i thought of returning the product. I requested a return for the product. I now like another t-shirt and i want to order it.
So i want to exchange it but i cannot find any option to cancel the return request. Is there any way to solve this problem? What should i do now?
Description of goods
Aib: tera...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aryan Jhaveri
from Ahmedabad, Gujarat
Mar 22, 2018
Report
Copy

no updates on products ordered

Website: www.thesouledstore.com

Placed 2 orders on 14th and 15th of march, my orders are still being processed and due to some unknown reason i have not been able to access the website.

I have tried calling souled store provided to google but i could not reach them.

I would like the customer support to contact me and update me on arrival time.

Order numbers : (I) 752857
(Ii) 750883

Contact info : [protected]@yahoo.in...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
amu14
from Belgaum, Karnataka
Feb 18, 2018
Resolved
Report
Copy
Resolved

a friends phone case

Address: 560102
Website: the souled store

Hi
I have recently bought a friends phone case and it is a defective product
I want to return/exchange and i'm untitled to do so as the policy states that the product can be returned or exchanged within 15 days if the product is available in proper condition.
However i am unable to find the return option can cannot return it.
Please look into this and hopefully you will be able to assist me and give a reply...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
pranav bibyan
from Delhi, Delhi
Jan 19, 2018
Resolved
Report
Copy
Resolved

order not placed after successful payment

Website: thesouledstore.com

I ordered one backpack from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.
My order id is...
Helpful
Found this helpful?
4 Comments
Report
Copy
K
Kinjal#1
Jan 13, 2018
Resolved
Report
Copy
Resolved

unprofessionally trading by delivering used/defective products to customer.

I had placed an order at this site for two covers and they have delivered an old used faded mobile cover where by they charged me full amount. The sides are faded and the colour quality is also dull. One of them was clearly defective.

It is because of such unethical and unprofessional business, people don’t trust e-commerce in india. It’s just sad how customers can’t do anything about it. And even their return policy...
+3 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Venkat Vayuvegula
from Nashik, Maharashtra
Jan 11, 2018
Resolved
Report
Copy
Resolved

order not delivered

Address: Thane, Maharashtra, 421301
Website: www.thesouledstore.com

Order id: 662187 date: 08-jan-2018 tracking number:[protected]

The courier srevice has put that customer has asked for delay in delivery but i was waiting whole day for delivery..
Look into these matter and get it delivered by today other wise tommarrow i will not be accepting the product..

Note: your courier patner service is very poor..in future will not order from the souled store...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajaysonu17
from Tadepallegudem, Andhra Pradesh
Jan 3, 2018
Resolved
Report
Copy
Resolved

return option

Address: Hyderabad, Andhra Pradesh, 500050
Website: The souled store

I want to return the hoodie that i brought from the souled store.
But i am not able to find the return option
In the website..
In the souled store exchange and return policy it is written that we can find the exchange/return option in my account section but there no option...
Is there any way i can find the return/exchange option
Hoping that you will respond quickly.....
Helpful
2 other people found this review helpful
2 found this helpful
4 Comments
Report
Copy
A
adith shetty
from Bengaluru, Karnataka
Dec 20, 2017
Resolved
Report
Copy
Resolved

regarding the company's customer service.

This company's customer service is of no use. They never pick up the call deliberately when it rings and most of the time, it will be unavailable. This is the worst customer service i've experienced till date and there is no doubt about that.
I contacted the customer service because of the following order issue.
Actually i had placed the order of 2 t-shirts in souled store. The order was placed and payment was done through...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jayesh Jaiswani
from Bhopal, Madhya Pradesh
Dec 17, 2017
Report
Copy

defective product

Address: Indore, Madhya Pradesh, 452010

I ordered aj styles gloves from souled store and it was torn from its thumb part. I want it to be replaced. I have sent them 5 emails but no response. I have searched that to replace it first you need to get a confirmation from souled store and then they do not have the pickup policy so you have to courier them defective product. This is very lengthy process. I don't want to follow this process please help...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rishabh Ahuja
from Delhi, Delhi
Nov 14, 2017
Resolved
Report
Copy
Resolved

t-shirt

Address: Mumbai City, Maharashtra
Website: www.thesouledstore.com

I ordered a t-shirt from the souled store i disliked the product now i want to return it back but they are not replying me on emails i am calling them but they're not even answering my calls please help me the quality of the product is zero please help me my order number is 595201 my email id is [protected]@gmail.com whenever i called them they are busy i don't know why they have given their phone number on site....
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Fabdeal Limited Edition
1
(29)
Crocs India
1
(492)
BRAndz
1.7
(3)