The Souled Store Complaints & Reviews

I had ordered 2 t-shirts from the souled store, order id: 889226, i have canceled that order 12 days ago and didn't receive any updates regarding refund, i have paid for the order using my debit card.

They sent me an email that they will start the refund process once the package is returned to our facility, but come on its 7 days now at least. And also they are sending me emails regarding that they are trying to deliver the order. I mean why if already canceled. I want my refund asap.

I ordered two t shirts on souled store after it delivered at my home i opened it and the product was not that what i ordered i received two very low quality different t-shirts that was not what i ordered and there is no exchange button plz help me out with this on how to return it... Now i am in atrouble what to do with that defective and different from what i ordered can plz help me out with that
My i'd - [protected]@gmail.com
Order no-897470

Order no :805162
I ordered 5 badges from souled store on 10 th april. And i haven't received them yet. I contacted the courier service but they did not give any response. Fedex site says that my order is returned back to the shipper. But nobody from the courier service contacted me. I have already paid for the badges. And their is no response from there side side.
It would be better if i get my money back. Or aleast they can send me those badges now.

I order the product and paid for it but they are saying that i order not yet registered in their server than i asked for refund still the are yet give my money back. The order is placed on 17/3/2018. But i not yet git the product after that i called the customer service then they said my order is not yet placed in the server... How come it i paid for it and i have a tax invoices and all den on 2/04/2018 and i again call the coustmer service they said for more den a week but i waited still now am not yet git my amount pls help me to get

Hi.. I ordered aib t-shirt from the souled store. I received it on 31st march 2018. But the size did not fit me.. So i thought of returning the product. I requested a return for the product. I now like another t-shirt and i want to order it.
So i want to exchange it but i cannot find any option to cancel the return request. Is there any way to solve this problem? What should i do now?
Description of goods
Aib: tera naam kya hai?
Tee size-m
Sku:39231
Order no:[protected]

Placed 2 orders on 14th and 15th of march, my orders are still being processed and due to some unknown reason i have not been able to access the website.

I have tried calling souled store provided to google but i could not reach them.

I would like the customer support to contact me and update me on arrival time.

Order numbers : (I) 752857
(Ii) 750883

Contact info : [protected]@yahoo.in

Hi
I have recently bought a friends phone case and it is a defective product
I want to return/exchange and i'm untitled to do so as the policy states that the product can be returned or exchanged within 15 days if the product is available in proper condition.
However i am unable to find the return option can cannot return it.
Please look into this and hopefully you will be able to assist me and give a reply

I ordered one backpack from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.
My order id is : 675553

I had placed an order at this site for two covers and they have delivered an old used faded mobile cover where by they charged me full amount. The sides are faded and the colour quality is also dull. One of them was clearly defective.

It is because of such unethical and unprofessional business, people don’t trust e-commerce in india. It’s just sad how customers can’t do anything about it. And even their return policy and other things are made to give them full protection so as to make assured profits. But what of consumer, who is going to protect the customer!?

There is a need for business to understand moral responsibility and grow with principles and standards. These are the companies that grow huge but don’t follow any csr.

Kindly do the needful!

Order id: 662187 date: 08-jan-2018 tracking number:[protected]

The courier srevice has put that customer has asked for delay in delivery but i was waiting whole day for delivery..
Look into these matter and get it delivered by today other wise tommarrow i will not be accepting the product..

Note: your courier patner service is very poor..in future will not order from the souled store...

I want to return the hoodie that i brought from the souled store.
But i am not able to find the return option
In the website..
In the souled store exchange and return policy it is written that we can find the exchange/return option in my account section but there no option...
Is there any way i can find the return/exchange option
Hoping that you will respond quickly.....

This company's customer service is of no use. They never pick up the call deliberately when it rings and most of the time, it will be unavailable. This is the worst customer service i've experienced till date and there is no doubt about that.
I contacted the customer service because of the following order issue.
Actually i had placed the order of 2 t-shirts in souled store. The order was placed and payment was done through paytm. My money got deducted but i did not get any order confirmation mail. So i thought of contacting the customer service.
I have been calling them twice every day from the day i ordered, but not even a single day i could connect with them. I even mailed them several times regarding the order issue, but there was no response at all.
Please do the needful.

I ordered aj styles gloves from souled store and it was torn from its thumb part. I want it to be replaced. I have sent them 5 emails but no response. I have searched that to replace it first you need to get a confirmation from souled store and then they do not have the pickup policy so you have to courier them defective product. This is very lengthy process. I don't want to follow this process please help

I ordered a t-shirt from the souled store i disliked the product now i want to return it back but they are not replying me on emails i am calling them but they're not even answering my calls please help me the quality of the product is zero please help me my order number is 595201 my email id is [protected]@gmail.com whenever i called them they are busy i don't know why they have given their phone number on site.

I ordered one t-shirt from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.

Thank you

I wanted to buy 2 t-shirts from this website, so I selected those 2 t-shirts and entered my address details
I went ahead with the payment method.
After I filled all the payment details and submitted those, my money got deducted but the order of those t-shirts was not placed. I was redirected to home page. If I check in "My Orders", then I cant see any order placed but money got deducted from my bank and I have that message...

Why can't i get this batman logo t-shirt?
- it is not opening whenever i click it.
- when i open similar batman classic t-shirt, it says product can't be delivered to my address.

I badly want this batman logo t-shirt. So please help.
I live in pune. Your collection of t-shirts is superb & unique one. Particularly superheroes types of t-shirts. I have never seen before. But please help me to buy them.

I cancelled my order worth rupees 1705 placed on souled store on 23 august 2017, the refund of which is not received by me till date. First 2 weeks when i contacted them, they just kept on saying that they had initiated the refund and will reflect in your account soon. After 2 weeks when i tried to contact them they just said they had sent the refund, go check with your bank and they provided me some payment id screenshot. After that i went to bank and the bank employee said me to ask the utr no. From them (Souled store) and said that they cannot trace the transaction through payment id. I again contacted them to ask for the utr no. But they keep on saying they can't provide that and payment id is the proof, payment id is the proof.
I want souled store to refund my money as soon as possible or atleast provide the utr no.

This is regarding order id 522465
The product was adressed to 'mr pranjjal shukla' and it shows delivered to some ishant, we don't know any ishant in our building, i was a great fan of souled store but this is really disturbing, kindly look into it and deliver the product to right person, or just refund me the amount if that will take long time, looking for positive and fast response from you.
Ive sent atleast 5 mails, called like 50 times everytime it says 'we are closed today'
Worse experience

This is regarding my order id 472239. I had four tee shirts sent back for exchange. I even got a confirmation mail from your end saying it been received on aug 9. It's been more two weeks now and i waited patiently for your order mail. I haven't still received the products and i have already paid for all of it. I would like the products delivered to be before tuesday, aug 29 or i want a refund. I can't even find those products in the orders section of my account too. I called your customer care several times but no one picked up. This is the first time i have got such a bad experience from you guys. I want an explanation of why all this is delayed.

I want this to be acknowledged asap.