The Souled Store Complaints & Reviews

I placed the order on 24th july and was shipped on 25th, from 27th i hav been getting messages and mails that my order is out for delivery and it has not been delivered yet as on 1st august, i even called the delivery agent who was making excuses about delivering the product, so far you guys have provided terrible service, and now the order status is showing rto in transit, order no 1004252, hope u look into it and get back to me as soon as possible

This is to inform you that my courier (order ID 970032) didn't reach me today, instead the delivery boy went away from my apartment's gate without informing or calling me before delivering.

There was no intimation given to me that my courier would be delivered on what date, nor did the delivery guy called me up to inform this. He instead went away from the apartment's gate itself.

When I am checking the status of my order at the website it is coming out to be "Shipped"

Status: SHIPPED
Amount: Rs.551 / Items: 2
Order ID: 970032
Date Placed: July 5, 2018

The above information is there on the website. If at all they do not want to deliver, I need my money back.

Dear Souled store,

First of all, let me write some adjectives for your service.Terrible, A-unprofessional, slip shod, awful & disappointment. You can now pat on your backs for your negatively great service. I don't even think that you will understand this email as you guys were unable to understand my requests.

So my story starts with order number 919495. I have to repeat everything now, as you guys are so unorganized and might not have a record of our communication. Below is the first email that I have sent you on June 16, 2018.

"I have been trying to call you for the past 2 days, however, it says that ''Sorry, we are not available today''.

So my issue is concerned with the order ID 919495. I have ordered & received 4 T shirts of L size. 2 of them fit perfect. However, the other 2 does not seem to fit me. So I want them to be exchanged for an XL size. Below are the details of the tees that I wanted to exchange:

1.) Punisher: Skull (Glow in the Dark) - XL is available when I go to the exchange screen so I would like to request for an exchange for this tee.
2.) Mechanical Engineer - XL Size Is Not Available When I Go To The Exchange Screen. Hence Please Advice What To Do With It (I Really Like That Tee, So Please Arrange For An Alternative Other Than Refund.).

Please Let Me Know The Further Procedure And A "Soulution" For The 2nd Tee Mentioned Above."

I did not receive any reply from you guys. My next email was sent to you on June 19, 2018. Refer below.

"Worst customer service ever.. I have emailed u 3 days ago.. I wrote my query on your website 4 days ago.. Still no response.. Great going!!! "

To the above email, your representative have taken the effort to reply on June 19, 2018.

"Hey!

We apologize for the delay in response.

We would like to inform you that the tee is out of stock and will take more than 2 weeks to restock at our end. Thus, you will need to choose a different design in order to exchange.

Thank you.

Cheers,
Renu"

Soon after this gibberish and generic response of yours, I tried calling again and by God's grace was able to connect to a representative. He helped me by stating that you can put up an exchange request on the website for the tee (Mechanical engineer XL size which was out of stock) and write us an email including the screenshot and link for the replacement tee whichever I like. He also advised me to slip in a note in the package so that you guys won't make a mistake. I have followed your advice and done the same. I have slipped in not 1 but 2 notes in the 2 Tees so that you guys don't make a mistake. Please read the below email which was sent by me on 21 June, 2018 after raising an exchange request on your website.

"Dear Souled store,
I have sent the package back to you. Attached the courier acknowledgement. Also Please read the note inside the package.

My issue is concerned with the order ID 919495. I have ordered & received 4 T shirts of L size. 2 of
them fit perfect. However, the other 2 does not seem to fit me. So I want them to be exchanged for
an XL size. Below are the details of the tees that I wanted to exchange:

1.) Punisher: Skull (Glow in the Dark) - XL is available when I go to the exchange screen so I would
like to request for an exchange for this tee.
2.) Mechanical Engineer - XL size is not available when I go to the exchange screen. Hence I have
selected XXL (just for the sake of selection, as instructed by customer service representative).
However, I do not want that. Instead please send me Weekend Blinks Tee in L size.

Please note do not send Mechanical engineer Tee in XXL. Send weekend blinks in L size in
exchange."

I have received an email from the souled store on June 26 stating that they have received my returned products. Also they have returned Rs.100 out of the Rs.180 that I have spent on courier service as reward points. How generous of you. Moving on, I have received an email from you guys on June 29, 2018 as below.

" Hey,

Thank you for placing your order with The Souled Store!

This is to inform you that we have received your exchange package.

Unfortunately, the Weekend Blinks out (Size L) was the last product in our fulfillment centre and it did not pass our quality check. Therefore, we will not be able to ship this product out to you. We would request you to select one of the two options below:
Pick another design (Share the link or screenshot with the size)
Get your The Souled Store wallet credited with an equivalent amount of Reward Points which you can use while placing future orders with us
At The Souled Store we aim to provide our customers with the best products and experience. We are extremely sorry for the inconvenience and do hope you visit us again.

Please Note: Your order will be automatically canceled and equivalent points added if we do not receive a reply to this email in 3 days."

To the above email I replied on June 30, 2018 as :

" Hello,

Pls send this tee instead of weekend blinks in large size along with punisher glow in the dark tee in xl size.. Provided the link below and screenshot in attachment..

https://www.thesouledstore.com/product/friends-they-dont-know-tshirt

Note: pls. Make sure it reaches me before 10 July as I will be travelling abroad for studies.. Would request you to expedite this delivery.."

Below is the reply from you guys stating that you have understood my request:

"Hi.

This is to inform you that we have forwarded your request to the concerned department and they will look into it and do the needful.

Please let us know if we can be of further assistance.

Thank you"

Yesterday I have received my shipment or shall I say useless piece of [censored], that too after numerous arguments and problems with your courier partner "Delhivery".

1.) It does not contain Glow in the Dark Punisher Tee (XL size) Tee
2.) It contains Friends Tee in XL size (As you can clearly read in the above emails that I have requested for L size in friends Tee)
3.) I have spent Rs. 180 on Courier for returning the Tee which I won't spend again as it is your mistake in send the wrong sized Tee. (Not to mention, you forgot to send the Punisher Tee)
4.) I have had numerous delivery issues with your service provider Delhivery. It was out for delivery since 2 days but could not reach my place. Their reasons are incomplete address and consignee not available at address. However, they have previously delivered me 3 shipments on the same address and I was available at my address at all times. I had to call the customer service 3 times to get the address of the nearest sort centre out of which 2 times they hung my call. Finally I had to go to the address and collect my items myself.
5.) As you can see in my last email that I have a flight on 10th of july, 2018, now returning or exchanging is of no use at all for me.

To summarize the whole situation, my big question is

WHAT DO I DO?
I want you guys to call me or revert back to this email explaining what went wrong and addressing each and every part of this email. Don't just apologize when you don't mean it. I want a neat "soulution" for this.

I ordered two t-shirts from souled store on 3rd June 2018. One of them was oversized. So I requested for the exchange of my product, but still there is no response. Neither the product has been collected from me nor I've been contacted from their end. Its been more than a month since I ordered the product and I've been waiting for the same for so many days. Do the needful as soon as possible.

I ordered 2 mugs on 6th june and paid online and it's not even shipped as of yet
I have sent 3 emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.
Order id-910495
Product details- 2 mugs

I had ordered and paid for a phone case on 5th june for my friends birthday and it's not even shipped. I have sent two emails to the customer care and they haven't even responded. I tried calling them but they say that they're busy.
Im starting to think if this website is a fraud. My opinion about this site has changed considerably and i will recommend my friends not to shop here if my complaint is not resolved.
Thank you.
Order id-909843
Product details-iphone 6 case

I had ordered 2 t-shirts from the souled store, order id: 889226, i have canceled that order 12 days ago and didn't receive any updates regarding refund, i have paid for the order using my debit card.

They sent me an email that they will start the refund process once the package is returned to our facility, but come on its 7 days now at least. And also they are sending me emails regarding that they are trying to deliver the order. I mean why if already canceled. I want my refund asap.

I ordered two t shirts on souled store after it delivered at my home i opened it and the product was not that what i ordered i received two very low quality different t-shirts that was not what i ordered and there is no exchange button plz help me out with this on how to return it... Now i am in atrouble what to do with that defective and different from what i ordered can plz help me out with that
My i'd - [protected]@gmail.com
Order no-897470

Order no :805162
I ordered 5 badges from souled store on 10 th april. And i haven't received them yet. I contacted the courier service but they did not give any response. Fedex site says that my order is returned back to the shipper. But nobody from the courier service contacted me. I have already paid for the badges. And their is no response from there side side.
It would be better if i get my money back. Or aleast they can send me those badges now.

I order the product and paid for it but they are saying that i order not yet registered in their server than i asked for refund still the are yet give my money back. The order is placed on 17/3/2018. But i not yet git the product after that i called the customer service then they said my order is not yet placed in the server... How come it i paid for it and i have a tax invoices and all den on 2/04/2018 and i again call the coustmer service they said for more den a week but i waited still now am not yet git my amount pls help me to get

Hi.. I ordered aib t-shirt from the souled store. I received it on 31st march 2018. But the size did not fit me.. So i thought of returning the product. I requested a return for the product. I now like another t-shirt and i want to order it.
So i want to exchange it but i cannot find any option to cancel the return request. Is there any way to solve this problem? What should i do now?
Description of goods
Aib: tera naam kya hai?
Tee size-m
Sku:39231
Order no:[protected]

Placed 2 orders on 14th and 15th of march, my orders are still being processed and due to some unknown reason i have not been able to access the website.

I have tried calling souled store provided to google but i could not reach them.

I would like the customer support to contact me and update me on arrival time.

Order numbers : (I) 752857
(Ii) 750883

Contact info : [protected]@yahoo.in

Hi
I have recently bought a friends phone case and it is a defective product
I want to return/exchange and i'm untitled to do so as the policy states that the product can be returned or exchanged within 15 days if the product is available in proper condition.
However i am unable to find the return option can cannot return it.
Please look into this and hopefully you will be able to assist me and give a reply

I ordered one backpack from this e-commerce site by using online payment method. The money from my bank account got debited but the order is not yet placed. There is no confirmation of the order on the site, i tried logging out and re-logged in after few minutes to see if the order is visible but i could not find anything. This is the first time i'm facing such issue with this site, please resolve as soon as possible.
My order id is : 675553

I had placed an order at this site for two covers and they have delivered an old used faded mobile cover where by they charged me full amount. The sides are faded and the colour quality is also dull. One of them was clearly defective.

It is because of such unethical and unprofessional business, people don’t trust e-commerce in india. It’s just sad how customers can’t do anything about it. And even their return policy...

Order id: 662187 date: 08-jan-2018 tracking number:[protected]

The courier srevice has put that customer has asked for delay in delivery but i was waiting whole day for delivery..
Look into these matter and get it delivered by today other wise tommarrow i will not be accepting the product..

Note: your courier patner service is very poor..in future will not order from the souled store

I want to return the hoodie that i brought from the souled store.
But i am not able to find the return option
In the website..
In the souled store exchange and return policy it is written that we can find the exchange/return option in my account section but there no option...
Is there any way i can find the return/exchange option
Hoping that you will respond quickly..

This company's customer service is of no use. They never pick up the call deliberately when it rings and most of the time, it will be unavailable. This is the worst customer service i've experienced till date and there is no doubt about that.
I contacted the customer service because of the following order issue.
Actually i had placed the order of 2 t-shirts in souled store. The order was placed and payment was done through paytm. My money got deducted but i did not get any order confirmation mail. So i thought of contacting the customer service.
I have been calling them twice every day from the day i ordered, but not even a single day i could connect with them. I even mailed them several times regarding the order issue, but there was no response at all.
Please do the needful.

I ordered aj styles gloves from souled store and it was torn from its thumb part. I want it to be replaced. I have sent them 5 emails but no response. I have searched that to replace it first you need to get a confirmation from souled store and then they do not have the pickup policy so you have to courier them defective product. This is very lengthy process. I don't want to follow this process please help

I ordered a t-shirt from the souled store i disliked the product now i want to return it back but they are not replying me on emails i am calling them but they're not even answering my calls please help me the quality of the product is zero please help me my order number is 595201 my email id is [protected]@gmail.com whenever i called them they are busy i don't know why they have given their phone number on site.