The Souled Store Complaints & Reviews

Order id: 2653978
Order placed: 3rd apr 2020
Return accepted: 20 june 2020
Refund amount: 1047 inr
Refund status: not initiated yet

It's july 8, 2020 and the refund process hasn't been initiated yet. I'm attaching my order details and it's delivery status below. It shows the package is at bhiwandi_rpc (Maharashtra) by 20 june and the remark showing as return accepted (Rto). The saddest part is i...

I made order on souled store on 15th feb 2020. But till today there is no dispatch details provided by store. I also write mail to store on their email id [protected]@thesouledstore.com but no response from their side.
I also tried to make a call on their helpline contact no[protected], but no one picked up the phone. I tried 10 times but no response....

Their service is the absolute worst. I order a t-shirt but the material is low-quality and the fitting was weird. Then i read that there is no self pick-up. You've to ship the item yourself.in fact, there is no option on the website to choose 'return item'. You have to manual email them. So i emailed them and they asked me to ship the item.in fact, they recommended i do a speed post. Expecting me to take time off work, go to the speed post...

I have ordered a beet q11 pro smart watch through ur site but i received wrong product name shoyo wrist watch. Kindly look into the matter n do the needful. I m attaching the order summary and received product picture, kindly see the attachment file. The watch qlty is too poor, even i think cost is 200rs, please help me to return my money back.. I dont want watch.. Order number :#9816...

Hello, i am dhiwakkar. I have ordered two t-shirts and and a mobile case two days back at the souled store website and i received the invoice regarding the same. But yesterday i received an email saying that i have received the order and the delivery address is different from what i entered which say that the order is delivered somewhere in the states but i reside in india. So please look into it as soon as possible....

I have ordered 11 t-shirts and souled store exclusive member

The sized did not fit well, and i initiated a return and shipped them the return of 11 tshirts (Stated that i have returned all those in the email i sent them)

As per their recommendation, they asked me to ship using india postal services. I did the same.

And now they tell that they have not received half return

Insane...

Hey, my order with order id 2034151 amounting to approx 4000 which i paid as prepaid from my account has not been delivered to me neither i receive any call from the courier service.. I tried to call the customer care number but one of the executives told that she will be re-attempting my delivery the next working day upon confirming my details again but the next day i tried to track my order it showed that items have been returned.. Even...

We had order 3 hoodies of avengers endgame time travel edition and order number was 1882231. As soon as i dropped it in bucket it started losing its red color and was on white part of the hoodie. For your information we haven't machine washed it. We didn't even put detergent in it. My email is [protected]@gmail.com and other email is [protected]@gmail.com. Te jacket is so costly and the quality is not good. How can it start loosing its color......

I ordered three products from the souled store, a t-shirt, a mug, and a bag, among which only the t-shirt and mug were delivered. When i raised a complaint regarding the missing bag the company claims that the product is not missing and they did send it. I was charged the full amount, and the bag was also mentioned on the invoice, but i just hadn't received it! Apparently, the bag was there in the packaging until it reached me. I received...

I had ordered a case cover for my mobile in Souled store website . They took an amount through online source and gave a delivery date and said FedEx will make my delivery . I have been waiting and suddenly they sent a msg that ur product was delivered but i didnt recieved the product . I searched with the tracking no[protected] there i saw that my product has already been delivered 2 days back . I contacted Souled store and they are not...

The status of the delivery for my product was showing delivered but i didnt recieved the product. The fedex delivery site was also showing me of the same but dont know were it went. This was ridiculous as how can u make dis happen. I waa waiting long for the product and suddenly u sent a delivered msg without me receiving it. This has been happening and the souled store was not responding when i call dem. Please resolve dis issue and give...

Hi.I haven't ordered anything thing but a message has come that a parcel has been delivered but the parcel has not been delivered also.kindly look into the matter n reply me.I am saying I didn't order anything but a message comes to me that my parcel is on the way order ID is 1831333 on 7th n today the message comes it delivered but I have not received it.thank you...

This is the 3rd time that im launching the complain. My product got shipped on 20th may, everyday fake messages comes from souled store that they will deliver the order by today. But its been full 2 weeks its not delivered. Order id-1776807, delivery partner fedex.
I placed my order on 18th may, and still today they are not delivering, and its already a prepaid order.
I want my order immediately either to get delivered, or...

I ordered the deadpool backpack and realized that the material of the bag is kinda kiddish (Meaning it looks more like a school bag and can not take it to work. It does not look like the pictures at all)
So i thought i will return it, the sad part is you have to ship the product through speedpost they will not pick it up (Where almost every e commerce website offers pick up on return and exchange. Its 2019). Also, they gave me an address...

I want to cancel my order but i cannot find cancel option in my orders
Please resolve my problem as soon as possible i want to edit my order before it reaches me as it has been dispatched so kindly help me with the resolution of the order
My order id is 1768455 please help me as soon as you can please
As it is my first order please do help me with it
I ordered an avengers t shirt but i look forward to edit...

I bought 2 t-shirts from the souled store. I want to return them. But couldn't find any options to return it in 'my orders' section. I tried calling the toll free number but repeatedly i heard that the shop is on leave. I have also raised a query mail to this customer support mail-id. I request you to kindly resolve my problem as soon as possible.....

I had ordered two t shirts out of which one i have to exchange for different size but i can't find the return /exchange option in view and edit part of my order section. I can find no such option on the screen. I tried to click on the product i want to exchange for different size but nothing is opening, on that page only the invoice receipt is active. Plase resolve this issue it's urgent....

I ordered marvel tee for 628rs and order id was 1696902 (Account no [protected]) i also received sms for order being placed. Later i got another sms that my order is not completed but it's order id was 1696835 which is different. I paid through paytm wallet ([protected]) and amount was deducted. Customer care won't even reply to one call. Really disappointed. I want my fund back asap....

Hi, my order id is 1619161. The products i recieved were unsatisfactory. I have mailed them multiple times upon return that i do not want reeard points and to kindly refund the same to my bank account but no response from them. Please act on it and refund the amount to my bank account and not reward points. This seems like a fraudulent company. Because if i don't want to buy anymore of their products, why should i take reward points. I want...

My order ID is 1646161. I've waited for 5 days for the delivery but not it is showing me that the product I ordered has been out for delivery today in Pune where as I live in Hyderabad. What is wrong with them. Even though I've been sending emails there is no response. Regretting for ordering in this site. Worst delivery experience ever. I want them to respond immediately and take action. In this scenario like this I even can't apply for...