The Souled Store Complaints & Reviews

Hey, my order with order id 2034151 amounting to approx 4000 which i paid as prepaid from my account has not been delivered to me neither i receive any call from the courier service.. I tried to call the customer care number but one of the executives told that she will be re-attempting my delivery the next working day upon confirming my details again but the next day i tried to track my order it showed that items have been returned.. Even i haven't been informed regarding the delivery/courier service that will deliver my product..
Under such circumstances i urge you to kindly look into the matter at the earliest and initiate a refund of my money to my bank account..

Name:shanki singh
Phone:[protected]
Mail: [protected]@gmail.com

We had order 3 hoodies of avengers endgame time travel edition and order number was 1882231. As soon as i dropped it in bucket it started losing its red color and was on white part of the hoodie. For your information we haven't machine washed it. We didn't even put detergent in it. My email is [protected]@gmail.com and other email is [protected]@gmail.com. Te jacket is so costly and the quality is not good. How can it start loosing its color... I even have photos of hoodie that how it looks now.

I ordered three products from the souled store, a t-shirt, a mug, and a bag, among which only the t-shirt and mug were delivered. When i raised a complaint regarding the missing bag the company claims that the product is not missing and they did send it. I was charged the full amount, and the bag was also mentioned on the invoice, but i just hadn't received it! Apparently, the bag was there in the packaging until it reached me. I received...

I had ordered a case cover for my mobile in Souled store website . They took an amount through online source and gave a delivery date and said FedEx will make my delivery . I have been waiting and suddenly they sent a msg that ur product was delivered but i didnt recieved the product . I searched with the tracking no[protected] there i saw that my product has already been delivered 2 days back . I contacted Souled store and they are not responding and i complainted to FedEx customer care and they were lagging and not doing the work as said . Please help me with this thing .

The status of the delivery for my product was showing delivered but i didnt recieved the product. The fedex delivery site was also showing me of the same but dont know were it went. This was ridiculous as how can u make dis happen. I waa waiting long for the product and suddenly u sent a delivered msg without me receiving it. This has been happening and the souled store was not responding when i call dem. Please resolve dis issue and give me my money back. Please be kind even at this.
Order id of my product : 1839146
Phone no : [protected]

Hi.I haven't ordered anything thing but a message has come that a parcel has been delivered but the parcel has not been delivered also.kindly look into the matter n reply me.I am saying I didn't order anything but a message comes to me that my parcel is on the way order ID is 1831333 on 7th n today the message comes it delivered but I have not received it.thank you

This is the 3rd time that im launching the complain. My product got shipped on 20th may, everyday fake messages comes from souled store that they will deliver the order by today. But its been full 2 weeks its not delivered. Order id-1776807, delivery partner fedex.
I placed my order on 18th may, and still today they are not delivering, and its already a prepaid order.
I want my order immediately either to get delivered, or simply i want my money back. I want refund. Souled store is simply not helping to resolve the matter, and sending mails and messages. Immediately i want the matter to get resolved.

I ordered the deadpool backpack and realized that the material of the bag is kinda kiddish (Meaning it looks more like a school bag and can not take it to work. It does not look like the pictures at all)
So i thought i will return it, the sad part is you have to ship the product through speedpost they will not pick it up (Where almost every e commerce website offers pick up on return and exchange. Its 2019). Also, they gave me an address where it was supposed to be shipped. I put the exact same address on the package and shipped it through speed post. But now the package is somewhere lost in bhiwandi between 2 post offices because the address was insufficient. So basically i put in my 1 hour of effort and went through the whole process of shipping a package which i have never ever done in my life just to know later that the package could not be delivered because the souled store people sent me an insufficient address. I told souled store people about this asked them to help me. And they told me to do it again! Yess! This was their help! I have been writing mails to them and asking to fix this as they missed out on the address part and it's kinda on them to not have a pick up service for their products. But all they could do was tell me to do it again. But to do it again i need to receive the product first but which is stuck somewhere in bhiwandi post office. Also, they have a rule which is you can not return a product after 15 days. And guess what my 15 days are getting over in a couple of days and i think i have to forcefully use the product which i didnt even like.

I want to cancel my order but i cannot find cancel option in my orders
Please resolve my problem as soon as possible i want to edit my order before it reaches me as it has been dispatched so kindly help me with the resolution of the order
My order id is 1768455 please help me as soon as you can please
As it is my first order please do help me with it
I ordered an avengers t shirt but i look forward to edit...

I bought 2 t-shirts from the souled store. I want to return them. But couldn't find any options to return it in 'my orders' section. I tried calling the toll free number but repeatedly i heard that the shop is on leave. I have also raised a query mail to this customer support mail-id. I request you to kindly resolve my problem as soon as possible..

I had ordered two t shirts out of which one i have to exchange for different size but i can't find the return /exchange option in view and edit part of my order section. I can find no such option on the screen. I tried to click on the product i want to exchange for different size but nothing is opening, on that page only the invoice receipt is active. Plase resolve this issue it's urgent.

I ordered marvel tee for 628rs and order id was 1696902 (Account no [protected]) i also received sms for order being placed. Later i got another sms that my order is not completed but it's order id was 1696835 which is different. I paid through paytm wallet ([protected]) and amount was deducted. Customer care won't even reply to one call. Really disappointed. I want my fund back asap.

Hi, my order id is 1619161. The products i recieved were unsatisfactory. I have mailed them multiple times upon return that i do not want reeard points and to kindly refund the same to my bank account but no response from them. Please act on it and refund the amount to my bank account and not reward points. This seems like a fraudulent company. Because if i don't want to buy anymore of their products, why should i take reward points. I want a complete refund. Even after complaining at their site, they have failed to take any action.

My order ID is 1646161. I've waited for 5 days for the delivery but not it is showing me that the product I ordered has been out for delivery today in Pune where as I live in Hyderabad. What is wrong with them. Even though I've been sending emails there is no response. Regretting for ordering in this site. Worst delivery experience ever. I want them to respond immediately and take action. In this scenario like this I even can't apply for a refund as the package is not with me. Such a fraud company.

My order number is 1650757. I've waited for 5 days for the delivery but not it is showing me that the product I ordered has been out for delivery today in Pune where as I live in Hyderabad. What is wrong with them. Even though I've been sending emails there is no response. Regretting for ordering in this site. Worst delivery experience ever. I want them to respond immediately and take action. In this scenario like this I even can't apply for a refund as the package is not with me. Such a fraud company.

I had placed an order on the 2nd of april 2019 and the order was placed successfully but at around 12 in the afternoon, i received a mail saying my order has been canceled. Without any consent from they’ve canceled the order. The id is-1631710. This is purely not a good act from a merchandise with an appealing reputation. The order being canceled was an act of misconduct from the company and i demand an explanation.

Both the id's given here are for same product i had to make three payment attempts order 1597313 among which two were successful one of them i cancelled before shipping and one attempt was failed for which it was said that refund will be initiated within 7days and its more than ten days i have recieved refund only for one of them, as both the payment amounts were same so i don't know for which one i have recieved refund, i have been writting to them from past 4-5days but everytime they will say your order has been delivered... They are not even reading the mail as i have attached screenshot of failed payment mail which i received from them, this is my second time with souled store last time also similar problem was there but this time i thought i should write to comsumer court. Very dissapointed in souled store.

Order ID 1505229 got cancelled before shipment on 24/02/2019.So obviously I need to get the refund to my bank account. I have already registered a complaint but I have not received the refund yet.They have credited the amount as reward points. I need my money back. I don't want it as reward points. It is mentioned in their website that if the cancellation done before shipment the amount will be credited to my BANK ACCOUNT. Attaching the screenshots...

I ordered a hoodie on 11th of march and showed expected delivery on 17th of march and as of now today is is 21st march and it is nowhere to be delivered. I emailed them twice but there was some ridiculous response all times.
Plus tracking status shows product has arrived srinagar on 18th of march 5:47pm (Ist) and is not refreshing.
I even tried to call them but they replied by saying to call tomorrow. Please help me in this issue.
Thanks

I have ordered avengers t-shirt from souled store official site of rupees ₹523 which is big amount for me on 24 feb 2019... I paid amount via phone pay app... The amount of ₹523 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing... Most ridiculous thing is that they are not replying of my emails and calls... Such a shame.. This was my first and definitely last order which i haven't recieved... I request you to please give back my debited money or give that t-shirt.

Hopefully i took screenshot from their site when it was showing that i placed my order and the very next day no such thing was showed on their site.