[Resolved]  Tikona Digital Networks Private Limited — Payment Issue and Disconnection Issue for the User ID [protected] along with the Account No.[protected]

Address:

Kolkata, West Bengal

Dear Sir/Madam, I have been using Tikona Broadband from 26th of April 2013 in Kolkata, West Bengal. I was a Customer for them approximately for 9 (Nine) Months. I was promised a speed of 512kbps when I took the Plan. They gave me the New Connection in just 2 days. But after a couple of months the grim reality of Tikona started to appear. Whenever I used to call the Tikona Customer Care, I was put on hold for close to 20 to 25 minutes, and when the Tikona Customer Care people received the call they wouldn't even listen to my problems and just take my Tikona Service ID: [protected], and they would say that they would put me on hold and then Directly Disconnect the Call. I was very much disappointed in their service. Then a new kind of trouble started I would often get speed where I couldn't even open a web page, the internet speed was so slow that I couldn't even login to Tikona's Home Page. So after repeated complaints for almost 5 months, the Tikona didn't even bother to call me back to see what my problem was. Then I decided to Switch to other service provider. Hence I asked them to deactivate my Account. After raising this ticket I started to get call from Tikonas various Representatives asking me to stay with Tikona and also told me if I would like to give them another chance they will provide with good support. Whenever I used to Call Tikona Customer Care about this nobody would first of all answer to my questions and if anyone tried to answer the call would somehow be disconnected. I have raised more than half a dozen tickets from their side to disconnect my Service. Then they Disconnected my Internet Service. And then on the 8th of January 2014 later also they are still generating my Bill every month without fail upto this day. I have raised more than Half a dozen tickets for Deactivating my Service but they replied back to me after 2 months saying if I didn't reply back to the mail which they had sent within 4 to 5 days they would assume that I would like to Continue with their Service. I don't know what kind of Logic that is? So now I have got a Bill stating that I have to pay Rs. 1, 682.71 even though I'm not using the connection from past 2 months. I have recieved a call from an individual who did not mention his name but claimed to be practicing in the Delhi Court and informed me that if I don't pay the above mentioned amount of Rs. 1, 682.71 I will face Legal actions. What I do not understand is when there was a written request given to Tikona Digital Networks via email and they confirmed to have have recieved the email and replied back with the 'Confirmation Email of Termination of Services' on the 21st of January 2014. I am also attaching herewith the copy of the termination conformation from Tikona Digital Networks and along with with that I am aslo attaching a scanned copy of the Moderm revcieved by the Tikona Representative named Prabir Ghosh dated 11th of February 2014 at 12:17 pm. Please help me Resolve this matter. I had called them Yesterday to ask them about the Details, but they didn't respond to me. thay disconnected the call saying they would put me on Hold. This kind of Behaviour is almost common from Their side. I am also amazed to see the Lenghts to these people will go even if the Customer is trying to Solve the Matter Peacefully. I am truly ashamed to say that i'm an Tikona Broadband Customer. And kindly take All the necessary actions to settle this matter at the Earliest. From:[protected]@gmail.com To: [protected]@tikona.in, [protected]@tikona.in Re: Tikona Digital Networks BAN[protected] & Service ID - [protected] - Intimation of discontinuing the services W.E.F 15th January, 2014 [protected]@gmail.com Jan 8 to customercare, yourservice Hi, This email is in regards to the service provided by Tikona Digital Networks registered with BAN[protected] and Service ID - [protected] at the address 17A, Shamsul Huda Road, Kolkata - 700 017 under the name of Md. Assadullah. I have been using the services for quite sometime now but instead of numerous follow ups and call ghe speed promised to be provided to me at the time of subscription has not been delivered. Hence, I would like to inform you that I would not be interested in using the services any further W.E.F 15th of January, 2014 which is the end of the billing cycle of my subscription. I would request you to take this email as an intimation of discontinuing the services at the end of the above mentioned billing cycle. Your early confirmation on receiving this email would be appreciated. Reference E-Mail "Confirmed termination of Services" From Tikona Digital Networks Termination of Services for Tikona Wi-Bro Account[protected] – Confirmation Mail. Inbox x Tikona.[protected]@tikona.in Jan 21 to me This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. MD ASSADULLAH, We hereby confirm that services for your Account No.[protected] having User ID [protected] has been terminated as on Termination. We will send our executive to collect all the equipment’s provided to you by Tikona, please handover the same. Please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. The Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933. We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated. If CPE and/or other equipments are not returned you will be charged Rs.1500/- additional in the bill, over and above the mentioned *balance outstanding. In case you fail to clear the balance outstanding payment you will continue to receive bills with late payment charges levied every month. Please ensure you clear the dues on priority to avoid any inconvenience at later stage. Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched. Your registered address according to our records is as below. Name - MD ASSADULLAH Address - HOUSE NO 17/A, SHAMSUL-HUDA RD, , OPPT, AT BUILIDING, 700017 KOLKATA In case of deviation in the details mentioned above, please send Proof of Address & Proof of Identity scan copy which was provided while subscribing for Tikona services for correcting the detail on [protected]@tikona.in within 48 hours along with your User ID and registered mobile no. Please feel free to contact us on toll free number[protected]..