[Resolved]  Tikona — Misbehaving "Executive"

Address:

Bangalore, Karnataka

Copy of the mail that was sent to customer care, sales support and some executive called nuthan No response yet ! ▼ Hide quoted text On 29-Sep-2014 5:03 PM, "sabyasachi pal> wrote: To whom so ever it may concern, As per your request on the call, PFB the complaint I mailed yesterday. I need answer and action for the below mentioned issue. Then call me regarding the pending amount!!! Regards, Sabyasachi [protected] Forwarded message[protected] From: "sabyasachi> Date: 28-Sep-2014 4:36 PM Subject: Customer Complaint_Misbehaving Employee To: <[protected]@tikona.in> Cc: I have a customer Id [protected] with an outstanding payment of 175. The amount initially was 1405 out of which 1200 was paid off. The remaining amount of is due. Easy calculation. Yet the billed amount shows 1200 and not 1230. Why should I have to pay 30 to your executive when I didn't even call him to come and receive the payment? The issue : one of your executive Staney Pinto with employee id[protected] visited last Wednesday or Thursday to collect the amount without any prior notice. The scene was my father was unaware of me being in the house, upon Mr. Staney's arrival my father agreed upon paying 1200 as there was that much cash in the house. Despite of that he was rude and misbehaving with him with an accusation of being a liar, REPEATEDLY(he is 60). When I came out and talked to your executive, he was being rude, abusive with blood shot red eyes. Might be he was intoxicated too. Yet we had a discussion and agreed to pay off the remaining 200 by online. Due to error in the payment gateway we were unable to payoff the remaining 200 and were about to clear off the on Monday. I had a visit from the same executive today AGAIN, WITHOUT any intimation, any calls or message(where as he stated that he called and texted as well, which I WANT TO to see a record of) and his misbehaving attitude was extreme and this time it was in front of almost 20 30 odd people in the apartment who have seen him pushing me and misbehaving with me and my fiancee as well. He went to almost an extent of pushing her too. Upon raising this issue to his manager(supposedly his area manager) Mr. Sudhakar(contact number [protected]), he seemed least interested in the issue was rather being rowdy and rude too and unreasonably supportive towards his employee. I have a last minute recording for the conversation we had with Mr. Sudhakar. If customer support doesn't mean the way it should be then why do guys even promise false customer support. Calling the customer care number is hopeless and takes ages to get responded too. I have decided to lodge a police complaint on the grounds of assault and public humiliation if I am not responded by Monday end of day. I would like to be responded by the highest official personnel who is able, rather have the authority to take a decision. Neither any manager nor "area manager" would be entertained by me to reason with. I would like to get a call pertaining this issue on my registered number and not any single calls from call center or toll free number to "UNDERSTAND FURTHER ON THIS ISSUE" or a reply to this mail from a higher authority. The call HAS to be a from a higher official authority and not some local imbecile goon(which mostly all your low grade so called "executives" are). Further reply to this mail HAS TO BE copied to Mr. Sudhakar, failing which I would not entertain the response. Waiting the earliest response.