[Resolved]  Tikona — Refund Amount not received

Address:

Faridabad, Haryana

Hi, I have bought a broadband connection with tikona in Faridabad my user Id is [protected]. From the day one the internet was not working so I called the customer care and asked them to fix it but they were not able to fix the issue. Latter technician told us that the tower has been shifted so our area falls in non coverage zone now. I have asked them to disconnect my connection. They have disconnect my connection but they have not provided any refund for the connection. I have paid 2months rent advance and 500 installation charge in advance and i have not used their service more than 15 days. i have tired to contact tikona customer care for refund but there is no answer. Even the email address updated is incorrect and it should be vivek.[protected]@gmail.com. Please refund