[Resolved]  Tikona — Regarding Bill Payment

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Madam, Today I got a call from Mobile Number +91-[protected] saying that they would block my PAN card if I don't pay the due amount. Last time I got a call from same number on Oct 14, 2014 saying that I have not paid Tikona bill. She also told me that if I fail to pay the said amount I would need to visit the court. But I have paid all the due amount and have terminated my Tikona broadband connection(User ID. [protected]). I also have received a mail from Tikona for full and final settlement of the connection on Aug 6, 2014. I am forwarding the same mail for your reference. My registered mobile number was [protected]. I informed about this to tikona customer care id([protected]@tikona.in) on Oct 14, 2014. But I did not get any response from them. I also contacted on customer care number[protected]. An automated response system tells that Tikona customer care representative will contact me in 48 hours. But i never get any calls from them. I need urgent help. Please check the details and confirm. Thanks and Regards, Diwakar Kumar [protected] Forwarded message[protected] From: <Tikona.[protected]@tikona.in> Date: Wed, Aug 6, 2014 at 7:13 PM Subject: Full and Final Amount Calculation- [protected] To: [protected]@gmail.com This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. DIWAKAR KUMAR, As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated on Date : 8/4/2014 03:39:38 PM Mentioned below are the Full and Final Settlement details for your Account no.[protected]: Amount Payable :Rs.0.00 On account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company in 7 days from the date of this email, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, or if returned beyond 7days from the date of this email, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions as penalty/damages for breach of the terms of service. This is applicable for all plans. Also note if you will not receive any call for CPE collection then kindly contact on [protected] Financial Resource: Ranjan You are requested to return the Modem along with our accessories (in working condition) within 7 days of this email, failing which penalty charges of INR 1500/- will be levied on your account as per terms & condition mentioned in Subscriber Registration Form. In the event of not being able to clear the penalty charges of Rs 1500 along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences. In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id Regards, Customer Care Tikona Digital Networks