[Resolved] Tikona — Tikona HARRASEMENT | |||
I have recently shifted to new place and i was looking for good broadband. At previous location, i was using Airtel but here my neighbor suggested me to go for tikona. I placed broadband query at sulekha and i got a call from Tikona representative (Rakesh - [protected]) and he assured me to broadband installation at my place within 3-4 hours. I told him that first show me demo and based on demo i will get it installed. Instead of showing demo he installed his broadband device at my place and there was no internet from first day of installation. I asked him that dude internet is not working, he told me that he will come next day and issue will resolved. I have made multiple call to him and he came with engg but again he was not able to resolved issue. Then, engg told me that they will come next day and try to solve your internet thing. Since that day, i regularly made call to your customer care and they just assuring me that sir our engg will visit your home and your problem will get resolved. it has been already 6 days and still i am unable to use internet of tikona. He mischievously subscribed to me for 3 months plan of 3000/-rs. Apart from this 3000/- he took 1000/- rs in his account. I request you to please refund my amount and don't do these things with any customer . Overall experience with tikona is very bad and i never expected this from reputed company like tikona. On an average i made 10 call everyday to different-different engg based on his previous day visit. Some of the phone numbers are - Rakesh - [protected] Sonu -[protected] Ravindra - [protected] Yesterday evening (Jan16, 2017), he messaged me that sir do the mail of disconnection. Tikona is harassing their customers. I have not used their internet from day one and they subscribed me for 3 month. Now they are refusing to refund my money and even they are not disconnecting my connection. This is extortion. Considering, how openly and confidently they carry out this extortion of money from customer despite not providing even basic service. I was wondering how they have got a license for providing internet service in india. Kindly take strictest action against them. I have raised a complain in national consumer court . Complain# 136421. Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jan 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Gupta, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Feb 20, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Gupta, Greeting from Tikona, Your account is terminated as per your request and also device is recovered from you premises. Refund of Rs. 1149/- will be delivered at your premises within 20 working days through cheque. Regards, Tikona Care. | |||
 10 Comments | |||
Comments
Refrain from using Tikona they are worst internet services providers. They cheat the customers. Glad to know that users have decided not to go or such a worst provider.
Reply
worst service provider . dont go for this..in this digitization of world, how they even exist in india... Strict action should be taken.. Cancel license of such operators
I second to the case and comments related to Tikona, as a service provider they are a nightmare. You can see their ads on almost all streets claiming 100MBPS speed at 999INR unlimited plans, but when you actually go for the plans then your bad time starts with them. They will assure you with best of the service in the world but the real game starts once you take the connection.
I urge the authorities to block this service provide, what is the mean of being a service provider if they have nothing to offer in service.
I am sure the user will never be going to get the money back forget about the service.
I urge the authorities to block this service provide, what is the mean of being a service provider if they have nothing to offer in service.
I am sure the user will never be going to get the money back forget about the service.
Tikona is very bad service provider I have ever seen. They regularly cheat with the customers. I have heard lot of complaints about tikona. I suggest do not use tikona services. They just take the money and do not provide services. They always give false commitments. Government must make strict action against tikona. Make heavy penalty to tikona.
Fraud company, fake network. Unreasonable charges, no customer satisfaction.
I have been using tikona for 3 months now and almost everyday I need to contact customer care, and while using internet for voice call suddenly calls drops network get disconnected, so irritating. Facing this issue all the time, just using the connection because I have deposited 2000 rupees.
Using tikona network is a torture. Please shut down operations of tikona so that they can't trap customers with fake claims.
I have been using tikona for 3 months now and almost everyday I need to contact customer care, and while using internet for voice call suddenly calls drops network get disconnected, so irritating. Facing this issue all the time, just using the connection because I have deposited 2000 rupees.
Using tikona network is a torture. Please shut down operations of tikona so that they can't trap customers with fake claims.
It is really bad and unacceptable from any service provider company. Either provide service or refund back customer money.
Ohh boy !! Another unbearable experience of one more Tikona customer.
I put up in Faridabad and Tikona people just irritate every other week to share their plans having them informed that I have no internet requirement since I am satisfied with my current provider. Their calls are not just promotional for sure. They just irritate you, begging for an opportunity to serve.
Someone needs to take some serious action against them. Complaints above and on every other portal shows how unprofessional they are. Would never ever recommend anyone to go for Tikona internet.
I put up in Faridabad and Tikona people just irritate every other week to share their plans having them informed that I have no internet requirement since I am satisfied with my current provider. Their calls are not just promotional for sure. They just irritate you, begging for an opportunity to serve.
Someone needs to take some serious action against them. Complaints above and on every other portal shows how unprofessional they are. Would never ever recommend anyone to go for Tikona internet.
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