Tikona — tikona internet connection was not working from past 2 year and still they are not able to find the fault in west delhi

Dear Vinni,

Greetings from Tikona.

Please be assured that your concern listed Mar 19, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Singhal,

Greetings from Tikona.

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Tikona Internet Service is the worst internet service i have ever experienced.. Customer care is always busy.. No bothers to listen to you query, customer care people say only few lines if they don't what is the solution that has been taught to them.. After so many complaints, mails, no one even replies.. Please shut down this company and don't make fool of customers..

Dear Kamal,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL4149 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Kamal,

This is a gentle reminder to follow-up on your concern listed on July 25, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL4149 in the subject line.

Regards,
Tikona Care

Hello tikona team,
There are two issues with your billing


FEB month:
[protected]
Amount paid 2247/- on 9th FEB-2015

MARCH month:
[protected]---
bill no. b[protected] on 7March-2015 - Due date : 22-mar


Billing amount :

9-feb to 6-mar 696.43 /-
7-mar to 6-apr 750/-
install 500
tax 240.58 = 2187.01


broadband usage - 27416 MB - 9-feb to 6-mar
broadband usage - 33012 MB - 7-mar to 6-apr

In March, advance amount was charged for 7-mar to 6-apr 750/- +tax
Remaining advance amount :[protected].01 = 59.99/- on 7mar
[protected]--
[protected]----
APR month:

bill no.B[protected] on 7 APR-2015, Due date : 22-mar

Billing amount :

7apr - 6may 750 + 92.7 = 842.7
total = 842.7- 59.99 = 782.71


In Apr, advance amount was for 7-Apr to 6-May 750/- +tax = 842.7
broadband usage - 19011MB -(7apr - 6may)


Paid = -648/- on 19th apr-2015 ( we can see in May bill)
Pending amount = 782.71-648 = 134.71/-
rebate = 120/-

Due in APR = 14.71/- on on 19th apr-2015
[protected]-
MAY month:

bill no: b[protected] on 7may-2015, Due date 22may-2015

Billing amount :

7 may - 6 jun = 750 + 77.87
rebate = -120
paid = -648/- on 19th apr
total = 750 + 77.[protected] = 842/-
( which is same as 14.71/- + 750+77.87 = 842/- )


In May, advance amount charged for 7-May to 6-Jun 750/- +tax = 827.87

Issue from your side: wrong broadband usage - 4666 MB for 7 may - 6 jun.
But as per Tikona session log - 102mb used due to base station usage. As I am claiming i have not use this 102MB, it was due to your equipment only.

As per Jun bill on 7-jun-2015, you are claiming 4666 MB used, which is wrong. Please check my session log.

And I have raised request for termination due to continues equipment issues on 6th may - 2015

So 7th May onwards no usage ( only 102MB used by your equipment),
I need not to pay advance amount was for 7-May to 6-Jun 750/- +tax = 827.87

So ony due is 14.71/- from my side on 7May-2015


[protected][protected]
JUN month:

bill number B[protected] on 7th Jun--2015, due date 22Jun-2015

Billing amount :

Recurring Charges/Advance amount:
7jun - 06 jul - 750 + 105 = 857.38
late fee - 100/-
total = 1799.96/- but 842+100 = 952/- only


broadband usage - 0 MB for 7Jun - 6 jul.

In Jun, advance amount charged for 7-Jun to 6-Jul 750/- +tax = 857.38
Already disconnected, why are charging Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38?

So I need not to pay Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38/-


Pending due is 14.71/- only

[protected]
Jul Month, AUG month, Sep month no internet usage:

Pending due is 14.71/- only
[protected]--
Oct Month:

paid amount - 2071.46/- on 5th Oct- 2015
[protected]--

Now you need to resolve

1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment.
So rebate on 7-May to 6-Jun 750/- +tax = 827.87

2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period
3) rebate on late payment for Jul Month, AUG month, Sep month
for 14.71/-, do you want to charge 100/- late payment ?

So finally you need to refund = 2071.46/ - ( paid on 5th Oct[protected].71 = 2056.75/-


Refund amount = 2056.75/- or
2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/-


I have attached all session logs, payments and snapshots for your reference and for my proof.


[protected]

Hello Nikita, Nitin, Nilopher, Anrid and Sowmini,


Problem with your billing was below, pls escalate to your manage or higher authority...
Else let me know mail ids those people.


1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment.
So rebate on 7-May to 6-Jun 750/- +tax = 827.87

2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period
3) rebate on late payment for Jul Month, AUG month, Sep month
for 14.71/-, do you want to charge 100/- late payment ?

So finally you need to refund = 2071.46/ - ( paid on 5th Oct[protected].71 = 2056.75/-


Refund amount = 2056.75/- or
2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/-


I have attached all session logs, payments and snapshots for your reference and for my proof.

Regards
Baaji


[protected] Forwarded message[protected]
From: Baaji S
Date: Thu, Dec 3, 2015 at 9:02 AM
Subject: Fwd: refund reg - id [protected]- Refund amount = 2056.75/- or 2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/-
To: [protected]@tikona.in


Hello Nilopher, Anrid and Sowmini,

Pls respond.

[protected] Forwarded message[protected]
From: Baaji S
Date: Wed, Dec 2, 2015 at 11:59 AM
Subject: refund reg - id [protected]- Refund amount = 2056.75/- or 2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/-
To: Tikona.[protected]@tikona.in, [protected]@tikona.in, j.[protected]@tikona.in


Hello Anrid and Sowmini,

As discussed, pls find the refund details...
There are two issues with your billing


FEB month:
[protected]
Amount paid 2247/- on 9th FEB-2015

MARCH month:
[protected]---
bill no. b[protected] on 7March-2015 - Due date : 22-mar


Billing amount :

9-feb to 6-mar 696.43 /-
7-mar to 6-apr 750/-
install 500
tax 240.58 = 2187.01


broadband usage - 27416 MB - 9-feb to 6-mar
broadband usage - 33012 MB - 7-mar to 6-apr

In March, advance amount was charged for 7-mar to 6-apr 750/- +tax
Remaining advance amount :[protected].01 = 59.99/- on 7mar
[protected]--
[protected]----
APR month:

bill no.B[protected] on 7 APR-2015, Due date : 22-mar

Billing amount :

7apr - 6may 750 + 92.7 = 842.7
total = 842.7- 59.99 = 782.71


In Apr, advance amount was for 7-Apr to 6-May 750/- +tax = 842.7
broadband usage - 19011MB -(7apr - 6may)


Paid = -648/- on 19th apr-2015 ( we can see in May bill)
Pending amount = 782.71-648 = 134.71/-
rebate = 120/-

Due in APR = 14.71/- on on 19th apr-2015
[protected]-
MAY month:

bill no: b[protected] on 7may-2015, Due date 22may-2015

Billing amount :

7 may - 6 jun = 750 + 77.87
rebate = -120
paid = -648/- on 19th apr
total = 750 + 77.[protected] = 842/-
( which is same as 14.71/- + 750+77.87 = 842/- )


In May, advance amount charged for 7-May to 6-Jun 750/- +tax = 827.87

Issue from your side: wrong broadband usage - 4666 MB for 7 may - 6 jun.
But as per Tikona session log - 102mb used due to base station usage. As I am claiming i have not use this 102MB, it was due to your equipment only.

As per Jun bill on 7-jun-2015, you are claiming 4666 MB used, which is wrong. Please check my session log.

And I have raised request for termination due to continues equipment issues on 6th may - 2015

So 7th May onwards no usage ( only 102MB used by your equipment),
I need not to pay advance amount was for 7-May to 6-Jun 750/- +tax = 827.87

So ony due is 14.71/- from my side on 7May-2015


[protected][protected]
JUN month:

bill number B[protected] on 7th Jun--2015, due date 22Jun-2015

Billing amount :

Recurring Charges/Advance amount:
7jun - 06 jul - 750 + 105 = 857.38
late fee - 100/-
total = 1799.96/- but 842+100 = 952/- only


broadband usage - 0 MB for 7Jun - 6 jul.

In Jun, advance amount charged for 7-Jun to 6-Jul 750/- +tax = 857.38
Already disconnected, why are charging Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38?

So I need not to pay Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38/-


Pending due is 14.71/- only

[protected]
Jul Month, AUG month, Sep month no internet usage:

Pending due is 14.71/- only
[protected]--
Oct Month:

paid amount - 2071.46/- on 5th Oct- 2015
[protected]--

Now you need to resolve

1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment.
So rebate on 7-May to 6-Jun 750/- +tax = 827.87

2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period
3) rebate on late payment for Jul Month, AUG month, Sep month
for 14.71/-, do you want to charge 100/- late payment ?

So finally you need to refund = 2071.46/ - ( paid on 5th Oct[protected].71 = 2056.75/-


Refund amount = 2056.75/- or
2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/-


I have attached all session logs, payments and snapshots for your reference and for my proof.


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Hi Team,

I was expecting this email 6 month before. After six month you are explaining you policies to me. i was told by the technician that the connection cant be moved as the area is not feasible and i advised same to the Tikona clearly that I want the closure ASAP.

Please check all my call details and complain numbers. I am not liable to pay anything for this and this has been discussed N number of time with Tikona customer care executives. I see that Tikona took awfully long time (6 month) to close the connection even though I advised in the first month itself to close the connection.

I called N number of time to close the connection since i was getting emails and messages for billing, however, I was not residing that palace and i never used the internet. Every time i was told that if you do not use internet you wont be charged for.

I want you guys to check all my call recording and complain number for all the concerns i had raised.

I need you to answer below questions.

1. Why the connection was not closed when i advise at the first place?
2. Why Tikona is coming back to me after more than six month?
3. Why all the customer care representative did not proceed to close the connection even after i gave clear cut instruction?
4. Why the customer care team was asking update from me when the technician said that the connection is not available to the areas i moved to. Should not this be updated by the technician to the Tikona team?
5.Why there is a big communication gap between Tikona customer care and technical team which really gave a lot of pain and created confusion.
6. why i got the call for payment regularly from Tikona but never got call for the complains i raised to close the connection?
7. I got call today asking for the same question again after SIX MONTH that you payment is due and your connection will be terminated? I said why I am getting this call even after i gave the instruction to close the connection. Are not the customer care executive are trained proper;y to go back and see the history of particular customer before asking such question?
8. Why you guys always follow up for payment but never for the resolution or the complain raised by the customer? (This is live example in written)

I would really like to escalate this issue to the highest level and would like to express my interest with the higher level people at tikona.

Tikona id [protected]
Registered name prathyush dhakal
Actually i am his junior and my senior payed time to time previously and i have been not using tikona since July 2016 and due to i went some some from that place so asked tikona to striped connection
But after few month they continued call me till now for payment and I am student i don't use ATM so i asked them to send all document and i will pay cash to unpredictable tikona .only
I told them my problem and after that they threatened me and harresment like anything and i told them i did not use anything so plz don't disturb me and several times i send them mail
But they don't even care also and till now i am ready to pay even not been using also but only cash with all document no online
Plz solve my problem my email [protected]@gmail.com