Togofogo.com / UPR eCommerce Complaints & Reviews

Bad quality, after one day i face problems, i purchased nokia 5233 mobile on[protected] at 6.30 pm, customer care person said that u can file complaint with in 3 days, now is[protected], at 1 pm, they said 3 days are complted, tell me how 3 days are completed, very bad feedback, i will never ever suggest anyone to but any product from your website.

Sir maine aapke togo fogo company se phone order kiya tha jiske saath mai power bank bhi tha magar mujhe phone ke siva or kuch nhi mila plzz sir mujhe help kro ki mai aab kya kru mera order no. Jo diya gya tha vo h t[protected] or jo parcel mujhe mila h uska orser no. T[protected] h jo ki match nhi ho rha h jis id se maine mangaya tha uska no. [protected] h or maine white phone mangaya tha mujhe black phone mila h

The mobile is already used it's not working properly touch i compliant so i need to return it back there is no proper contact number also for the togofogo so i need to give it back and a need my money back i don't want this phone so take action again this and give me reply as soon possible the mobile is like already used of an years full of scratches it's like something coated at the outer side of the phone

My name is akshita pandey, i ordered a new mobile (Nokiac5) on 24 august and receive on 26 august and after receive the product, mobile is not working in any way and charger is also not good this mobile is not good, and in the box no warranty card and charger and all that's why i want to return this products. So my problem should solve as soon as possible.

5 months ago I purchased an open box product HTC desire 816 dual sim phone 8gb it has malfunctioned 2 times, at the first time it got replaced, but in the second time, the display is gone, and it's been almost a month since I registered the complain, but nobody came to take my phone to have it repaired. I am really upset with this, I have other things to do other than calling customer support everyday, to get lame answers everyday and same false assurance that the product will be taken soon. I won't say please, because it's your job, and it's the last time I'm complaining in your site, because next time I would go to consumer forum.

Have bought pair of mi plus power bank from togofogo but got substandard product of local company product doesn't even match with the product displayed on website kindly look into the matter and generate refund and process return unable to contact togofogo through any medium.
My order i'd is trndtf[protected].
Smeeti bhatia
[protected]@gmail.com
[protected]

Hello team,

I have order nokia e63+n73+charger stand but got oly nokia e63 remaining items not yet received kindly feedback.

This s really ridiculous as they display one offer but sending the customer without the offer.

Also called the customer care but no response even after waiting in the call for 10 mins

I have the order bill which came along with the item received.
I don't want others to get fooled by them
Order#to[protected]

Regards,
Karthik

Don't order anything from them, they will supply fake mobiles, and when u ask customer service to return the item, they will straight way decline that there is no return policy? Although while purchasing item they will write easy refund policy, but that is only to fool customer, they are in e commerce business to make fool people and not for customer satisfaction. My geninue request to all buyer please boycott them, they only sell chinese item, as one of customer service executive confirm it. I have ordered one mobile and ask to return they denied... So i am already being fool by them please all u get excuse.

Ordered Nokia combo mobiles directly as registration was not mandatory. Received the order and found to be fake. Phones are not at all working. There is no option to return and the customer care number provided in website is also not working.
So need a refund and let us know the procedure to return. Stop providing fake products for genuine customers to avoid your company becoming worst.

I ordered iphone 5s from togofogo on 5 the june but my order get cancelled 4 times but payment deducted through my credit card. I sent all the statements to them but they are not refunding my money i am stuck up with this. They said they are enquiring from tllast 1 month please take strict step against them. Worst company ever i see. Even if they are not replying on mail. I am attaching screenshot of payment deducted and ni reply from them.

I have purchased a refurbished nokia 5233 on togofogo.com for which i got a nokia 1110 free
As soon i got the courier and opened the package, i noticed that both the mobiles are not charging right out of the box.
I recieved the courier on 8th july 2017.
As already said i thought of returning the product within 3 days of returning deadline
But i visited the site everyday to check the status of my order. It never showed that my order is completed and it didnt show the return option.
I wrote to the customer service regarding this. But all the response i got was an automated message after which i didnt get any response from them
I called them today i. E, 15/7/2017 and the customer service person said me that the dead line for returning the product is over.
I feel this this is some kind of gimmick played by the website people to avoid returns of the mobile.
I have mailed them twice and no reply from them
I have called the service people and he said it would take some time to update the status of my order. Which exceeded the 3 days deadline for returning the product
Please look into this and help me get the product returned and and my money back. I have wasted a lot of my valuable time regarding this issue.

I had ordered a samsung guru with 64 gb pendrive and the smart watch but when j received order i got black and white nokia broken phone and sub standard pen drive and smart watch. I requested for refund and product was returned 3 weeks have passed i have still not got the refund yet. Togo fogo are theives. Please help me get my money back. The real issue with the togo fogo is that they are not providing wat they are saying in their website they are sending sub standard faulty and wrong products this is ridiculous togo fogo should be banned for duping the customers and on top of that i have my credit card bill pending as i have not received my refund yet please help

Hi i ordered a phone htc desire 826 dual white and they have sent me a phone which doesn't get charge and the phone is dead and the back panel is broken and so i asked them to send a genuine product or refund its been more then 15 days now and they haven't send another phone or no response from them whenever i call them they say its shipped and you will receive in 2 or 3 days but haven't got it yet and yesterday they call me stating as that product is under warranty so they will repair the phone and send so i said i want the replacement as promised not the same phone to be repaired and sent or return the cash then they havent said anything and they disconnected the call i need help on this as its really annoying they took money and dint even provide right product and no response

Order num : to[protected]
Awb no:[protected]
Order placed on :20th may 2017
Order sent back on 25th may 2017
Awb number:[protected]
Order they received : 10 jun, 2017

Dear team,

This is inform you that
We order a phone nokia n73 which is received thursday but its not working properly even not a saleable condition. How can you deliver to customer this type of product... I am not satisfy with your product.. So i call mr. Rahul he is saying you can take another one.. We will not give you any refund... This is not way to talk with customers.. We are not satisfy with your services & your product also.. I want refund.. You people making cheat with the customer... So please refund my money any how...

Thanks you...

Order no - to[protected]

Regards,
Sanjay yadav
+91- [protected]

I see first time a advertisement of nokia C5-03 Nokia handset and i wish to buy it this handset price is 1199 and another charge of warranty included it make total 1325 I paid when i was see its ad on mobile it is looking new and completely good mobile but when i was recieved this mobile i was shocked because of this mobile is totally damaged neither touch worked nor memory card slot work i am very desatisfied from this product i am very disoppointed i want to teach a lesson for this company and i wish to never buy online product please give me justice

I have placed order on 17th of this month received it on19th. Staring the mobile was dead. We have connected it to charger. When we created an user login account in the mobile it has automatically switched off and it was​ showing 30% when connected to charger. The charger given with the box was not working. We have used another moto e charger which we were having. Initially we thought it was charger failure. But it seems battery problem. I want to return this mobile.
Order details:your togofogo order with blue dart awb# [protected] was delivered at 1119 on 19-may-17 to prakash.

Dear togofogo

I have taken nokia 5233 black (Refurbished mobile) in that mobile battery is not received, i want to return are replace the mobile please do needful
Reference pics attached below
Name: pradeep kadiyala
Contact no: [protected], [protected]
Email id: [protected]@gmail.com
Order no. T[protected]
Sub order no : t[protected]-28162
​

​pradeep
+91​[protected]

I online purchase a Micromax HD A116 White mobile phone from Togofogo.com but Togofogo.com company deliver to me a old & damaged mobile phone with a local charger & old battery. Phone not work properly & charger not charge battery & battery discharge. I call customer care but no response me. Costumer care person tell me the company change or replace the battery but no new battery receive me till date. I want company replace or change my phone.

Nokia music express 5800 mobile is not charged and charging capacity just 6to 8 hour battery pack up talktime just 2hours im not satisfied this mobile.
replaced nokia 5c-3 3G mobile give me please. Nokia music express 5800 order no. [protected]bluedart delivery at 1243 on[protected]. Mail [protected]@Gmail. com and [protected]@gmail.com Please Understand my problem delivery fee im given please replaced Nokia 5c-3 3G mobile
...

Sar,
hello sar i am complaint for togofogo ecommerce for refund not recive for 3 mont pless sar help me,
mane company me phone keya hai par muje ye ghe bola gaya hai ki muje uno ne refund kar deya hai or mane un ko apna bank statment be send kar deya hai par vo log muje baar baar galt information de rahe hai ki hmm janch kara rahe hai ki ap ka refund ku nahi hua hai 3 month ho gaye hai par abhi tak kuch nahi hua pless help me