Togofogo.com / UPR eCommerce Complaints & Reviews

Hello team,

I ordered a mobile from your (https://www.togofogo.com/xiaomi/xiaomi-redmi-note-4-32gb-3gb-ram) website but for some reason i want to cancel that order. But the order does not cancel. So please cancel my order and return my money.

Date of incident: 01-jan-2019
Order id: to[protected]
Mailid: [protected]@gmail.com
Mobile no. [protected]

Dear sir

My name is ashvin reg. No.[protected]
We are request to you please collact your item because your item is fake and arrage my many urgently i need you request..

1 this is screen dammage

2 item probably. Not working

3 your charger fake

4 your mobile note starting

Totally your item is fake kindly collect your item and arrange my amount we are waiting for good positive reply..

Please do the needful

Thank you

Ashvin kumar

Reg. No. [protected]

Dear sir i am a poor disable person having udid no od[protected]*91 brought a refurbished mobile from online shopping site "togofogo" having order number to[protected] but i received a defective one when immediately i call the customer care they told me to charge for 8 hours i just charge accordingly but it is a totally defective one then after calling them several times they promised me that they will arrange a reverse pickup and replace the mobile but it is already more than 5 days neither they are responding the mail nor the call please help me.

I have ordered NOKIA 5800 Express Music but I don't know if they knowingly or unknowingly send me a different model which is NOKIA 5230 that too I did PRE-PAID booking also the product is not good condition the power switch is not working and volume key also not working no cleaned properly.

This is my request you to help me out and replace my product with correct product in good condition as soon as possible. Instead of NOKIA 5230 Model send me NOKIA 5800 Express music model with good condition.

My Order ID : TO[protected]

Tanks & Regards :
Abhijit

Mai ankit anmol hun, mai patna kankarbagh ka rehne wala hun. Maine togofo.com se iphone 6s plus 16 gb order kara but will fake nikla. Jub maine unke customer service ko complain kiya to wo phone le gye but abhi tuk mera refund issue nai kiya gya 1 months ho chuka hai. Orr na he wo replacement ker rhe hain. Kindly need your concerns about my problems..

Hai sir
My name is prtima samad maine mobile kharida tha mi not4 jab mobile aaya to redmi 4 maine socha koi bat nahi mein mobile chalane laga mobile saturday ko magaya tha maine mobile chalu rat 9pm chalu kiya mobile on ho gya fir bad mein sunday ko mobile off ho gaya usake bad chalu mobile nahi huaa usame better 75prsenteg thi unhone kaha tha mobile kids 10 day garanty hai maine bad men customer no. Lagaya lekin sam park nahi huaa
Pls mere paise wapas kiye janye
Aapki mahan krapa hogi
Thanks
Prtima salad mob. [protected]

I Mietesh Shah have ordered quantity of 2 HBQ i7 single Bluetooth headset (combo of two) from your company . I just have recieved the order on date (15th july 2018) . But the product is improper as it has difeerent colour inside and i wanted both of them as white so I want a refund of my product as i m not at all satisfied from your product . So plz look upon this complain and give us a positive response .

Courier boy is not take when I was told to return it he have shipped this order and also his behave to me like naughty boy plz I have replace this order and i have to take 5233 Nokia mobile so plz requested u plz help to rwpleced this order order no. Is C[protected] KUNAL KUMAR SINGH
ADRESS IS NEAR SHANTIKUNJ HARIDWAR GHADWA GHAT POST OFFICE OF SHANTIKUNJ HARIDWAR

Dear sir
i have purchased nokia c5 -03 via togofogo.com but our product has been fully damage & last 20 days has been pick up product but not refund balance -
sir bol re the ki 10 - 15 din m balance refund ho jyga but abi tak balance wapis ni aaya daily to daily call togofogo customer care - but not response properly plz kindly help me & my balance refund urgent basis otherwise me consumer court m jaonga ... m bht garib hu plz mera balance wapis kr do mne account no.. already de rkha h [protected]@togofogo.com ki id p ... so plz humble request my balance refund urgent basis ...

my register mobile no - [protected]
my product code - [protected] order no.

regards

hemant verma

Dear sir
You have send to me blackberry z10 3g mobile but i have paid 4g mobile about that's you ad on my facebook.. You fraud to me.. You have not take me 4g+bbm service mobile.. You can see your order details on delivery box you write a 4g+bbm.. If you will not to send my money or 4g mobile then i will going to consumer forum and court.. That's why plz send to me 4g mobile another my money..
Why are you fraud to public..

I purchased a mobile from Togofogo.com site trusting the Quality control. But unfortunately I received a Duplicate China product yesterday. .
I have requested to intiate Refund and make arrangement to take back the product at the earliest .But the customer service denies stating that is not possible.
Photo of the product attached.Togofogo.com
Name: JAYAPAUL JAYAKUMAR, Your order ID: TO[protected] |
Order Placed on : 31 Mar 2018 17:39:12:643 |
Payment Type : Cash on Delivery
Your Sub Order: TO[protected]-841284 |
.
Order Details :
S.No Item Name Suborder Id Price Quantity Shipping Sub-Total
1 Nokia 230(CertifiedRefurbished) TO[protected]-841284 1903 1 118 2139
Track Your Order
Discount Amount : 0
Payment Amount : 2139

I have found togofogo.com through an fb advertisement recently. Their post was on a gopro hd camera which was costing rs.1399.
I just went through their website where the 4k g0-pro was put for sale at the same cost. They were claiming it was 4k, has touch screen, water-proof casing, iso 2000 etc...
Impressing their advertisement, i have placed the order for this camera on 31-january-2018 and reached their packet on 8th february.
I was ashamed and cursed myself being a fool to believe this at the cost of rs.1399. As feared, they really bluffed me too with a chinese product which is giving a toy-camera-like images and movies. It neither records on 4k nor on even hd!
*there was no touch screen!
*1399 is a trap, you need to pay extra on account of delivery charges
*best quality movie mode itself is just vga quality and that too in 15fps. So you get jerky videos
*claims it has the sensitivity range up to iso2000. Funny thing is its maximum resolution; it’s 640x480 dpi…!!!

Faulty phone under certified tag
I bought a phone moto x play and after using it for one week the real problems touch and ghost touch were visible and extremly irritating.
When call the company they said they should be informed with 3 days of purchase and this software problem popped up late and its a faulty product when asked about seller information they denied to give and they denied to forward call to their manager also.
I took a warranty policy to which they are asking to contact. If i didnt take a warranty policy and if 3 days pass after buying, it i would be responsible for all the phone problems as per conpany rukes. But how can they send a faulty product with a certified as a name??? Kindly replace the phone or refund.
Order no to[protected]
Imei no:[protected]
[protected]
Seller :askatech solutions

Hi recently i brought refurbished mobile samsung guru music 2 in togofogo website. Ofter receiving that mobile i got to know that mobile is not orginal mobile it's clone mobile and given battery also not orginal battery. Battery and phone both are duplicate mobiles. They didn't provide any ear phones. I try to call seller and togofogo customer care number but both numbers are not working. I send three mails to the togofogo website but no reply from the helping team. Its been more than 10days. My order number is to[protected] and sub-order no: to[protected]-698511. Please help me to return my mobile and replace with orginal mobile or return my cash. Please look into this issue.
Thank you,
Praveen

I have purchased two mobiles. Nokia c5-03 black of order no. To[protected]; and nokia 5233 order no. To[protected], which are of the cost 1281;1271 respectively. They are worst​in quality. I just want to return them immediately bcoz it's a big loss for me. I got it just before 2 days but can't find a way to return them. Even the company mobile number is not responding well. Please help me...

I order new nokia mobil 3310..this mobile having middle body repainted and keypad is not working and it is also repainted...and battery was duplicte is not nokia...this battery eas ravira...please this mobial replace otherwise solve my mobial problem ...plz sir mere ye problem puri taraha se solve kr ke dijiye nahi to mera loss ho jayega sir plz

Nokia ke name pe china ka mobile sell kar rahe ho khule aam fraud kar rahe ho mene parcel return kiya he muje ye fraud ke regarding argent solution chaiye. Or jald solution nai mila to me grahak surakha kendra me arji send karuga mere pas ye pure fraud ki video he nokia ke name pe chaina mobile nikla or damged battery vo bhi duplicate hai.
Argent solution and contat [protected]

Guys never buy any products from togofogo i had purchased a basic handset mobile it's nokia c5 along with that they offered another basic set and took 1750rs. After getting delivered i never seen such a worst package and inside the box i got non-working condition mobile and local handset it's not original too, and they didn't provided any thing except charger it is also local charger after calling to there customer they're telling will not refund your money will only replace itseems after seeing such worst phone does anyone would like buy for replacement. So i want raise complaint against that fraud company it's only local online shop cheating people's by delivering defected products once if you pay the money you'll never get back or refunded so plz folks becarefull before you buy in this online shop its scrap company instead of cheating like that begging is better work for them. Consumer court or ploice men or any authorization should take action against that company to be should shut off and save people's get cheated. Product i'd to[protected]

I ordered a nokia e63 from togofogo but the phone has fully local body, local battery, the screen of the phone coming out from it, the phone fitting was very poor therefore i replace the mobile and after some they gave me another mobile having same very bad condition, i dont know in what language the mobile was set and language cant be converted to english or hindi therefore i place a complaint regarding the mobile and a corriur man came and take the mobile with him and now condition is that... The call was not received by the togofogo helpline. There is no response from togofogo about returning the money.

Dear sir / madam

Dear sir / madam,

I have purchased your product order via togofogo.com, really disappoint for me, i am not expect to this product un uses and that product also not working fully for battery, screen touch, details mention below just i need return my product because it was dead product (Product totally not working), kindly send your retailer to collect your product and refundable with my fully amt clearly.
Nokia c5-03 (Sub-order no: to[protected]-571174) tupc id : tf[protected]sm enterprisescondition : refurbished qty : 1

We are waiting for your reply, kindly revert soon.

Regards:

Samuels

[protected]

Don samuels
Attachmentssep 28 (1 day ago)

To help, smenterpriseskb, sujithrabcomdt.
Dear sir,

As per our phone call conversation for below the mention product totally not working so just i want to return for below mention the product nokia c5-03 damaged dtls & damaged image also send kindly chk and return to collect your product and refundable the product price fully.

Order id : to[protected]
Qty : 1
Order date : 21 sep 2017
Order amount: 1281
Payment method: cash on delivery

Don samuels
[protected]
[protected]
[protected]@gmail.com
Police colony anna nagar post
Landmark: near it park
State: tamilnadu
City: tiruchirapally
Pincode: 620026

Awaiting for your reply, kindly revert soon.

Regards :

Samuel. G
[protected]

5 attachments


Balbir singh
Sep 28 (1 day ago)

To me
Dear customer,

We apologize for the inconvenience caused to you.

As per the telephonic conversation with our representative, we would like to inform you that we have registered your complaint for replacement. Please keep your shipment ready in the same manner (Product box) as you have received it. We will be arranging the reverse pick by tomorrow and within 15 working days from today we will offer you the replacement product.

We value your relationship with us and assure you our best services at all times.

Please do feel free to call us at +[protected] or mail us at [protected]@togofogo.com

Regards,

Balbir singh
Experience center
Customer care executive
Website - www.togofogo.com
Cid:image001. [protected]@01d2677d. Fcf2cff0

From: don samuels [mailto:[protected]@gmail.com]
Sent: 28 september 2017 15:30
To: [protected]@togofogo.com; [protected]@gmail.com
Cc: [protected]@gmail.com
Subject: dead product (Product totally not working)

Dear sir / madam,

I have purchased your product order via togofogo.com, really disappoint for me, i am not expect to this product un uses and that product also not working fully for battery, screen touch, details mention below just i need return my product because it was dead product (Product totally not working), kindly send your retailer to collect your product and refundable with my fully amt clearly.
Nokia c5-03

(Sub-order no: to[protected]-571174)
Tupc id : tf[protected]sm enterprisescondition : image removed by sender. Refurbished qty : 1

Don samuels
Sep 28 (1 day ago)

To balbir
Dear balbir singh,

Thanks, well received your below reply.

Im not feel to good for this product and re exchange for this product, if any posiable to collect your product and refund with my cost 1281rs.
Kindly check and confirm with my query.

Regards:
Samuel
[protected]

Mail delivery subsystem sep 28 (1 day ago)
Recipient inbox full your message couldn't be delivered to balbir. [protected]@togofogo...

Don samuels
2:22 am (13 hours ago)

To help
Dear balbir singh

Awaiting for the below information dtls, kindly check and revert soon.

Regards
Samuel
[protected]

Final-recipient: rfc822; balbir. [protected]@togofogo.com
Action: failed
Status: 5.0.0
Remote-mta: dns; mail9. Srvhost.net. (173.0.129.14, the server for the domain togofogo.com.)
Diagnostic-code: smtp; 552 sorry, mailbox balbir. [protected]@togofogo.com is over quota temporarily (#5.1.1)
Last-attempt-date: thu, 28 sep 2017 05:58:54 -0700 (Pdt)

— forwarded message —
From: don samuels
To: balbir singh
Cc:
Bcc:
Date: thu, 28 sep 2017 05:58:53 -0700
Subject: re: dead product (Product totally not working)
Dear balbir singh,

Thanks, well received your below reply.

Im not feel to good for this product and re exchange for this product, if any posiable to collect your product and refund with my cost 1281rs.
Kindly check and confirm with my query.

Regards:
Samuel
[protected]


On thu, sep 28, 2017 at 5:22 am, balbir singh wrote:
Dear customer,