TVC Skyshop Complaints & Reviews

I have purchased a smart phone android 2.2 for Rs. 8890/- from TVC Networks LTD via their online shopping on 21st September 2011.
On 27th September 2011 received the mobile phone and found it defective. Called Customer care and as per their instruction, I returned the entire parcel for replacement on 3rd Oct 2011.
They confirmed thee receipt of the same on 7the Oct 2011. They said it will take 7 working days for its repair or replacement. I acknowledged.
After 2 weeks called Customer care to know thee status, they replied the phone is under repair and it will take 7 days more.
I am following up withe them since theen every week. But they have no concrete answer. I also send emails to their customer support. But their reply is "We would like to inform you that already we are work on it shortly , you will receive your product at your door step".. Sadly the phone has not arrived on my doorstep yet.
Also informed the customer care executive that will be filing complaint at consumer court, they didn't speedup the process. No communication via phone or email happened from their end. No other point of contact except the customer care executive, who gives just evasive answers.


Narayan Nair
Mob: [protected]
Email id: [protected]@hotmail.com

I have given Shani Raksha Kavach from TVC Sky Shop on 24th Nov 2011 and they promised delivery it in 5 days but till today 01 Dec 2011, i have not received it. i have made several call to their customer care but they are not ready to give proper information.

And after 7 days they are saying we have not received the Payment. I have confirmed with Citi Bank and the fund has already been transferred to TVC on 24th Nov 2011.

Kindly Help.

Thank U

Hi,
I am R G Kolge based at pune, i have taken Distributionship of TVC in Pune , however seeing their irregular bussiness , less profitability and most importantaly worst customer care and support, departments customers use to call me and twice my delivery boys been cought by police as customers were unhappy and given falls orders. Now it's almost the 9 months i have officially Discontinued their distributionship but...

Dear Sir,

I ordered one 5in1 Airbag from TVC Skyshop dated 3.10.2011. My order no is OW00013959. The payment of Rs. 3740 is already done through net banking in advance.They Promised to deliver/dispatch in 48~72 hours, But even after one month of ordering i have no clue as to where my product is currently. I have been Madly following up with the company guys but except for lies and complaint nos, i didnt get anything. They claim to dispatch the product on 18.10.2011 through speed post Article No-EM[protected]IN, but even the local post office people denied to accept the receiving of any such product at their office. Please Note that TVC Skyshop delivers its products through their own man whenever cash on delivery option is there. However in my case of advance payment they sent it through speedpost. It seems like they dont bother for delivery whenever payment is received in advance.

Please help me as i have been really pissed off following 8-10 times daily on phone and going to post offices everyday.

Reagrds
Nitesh Bajpai
[protected]

My name is Rajdeep Singh. I order Smart phone Andriod 2.2 order no. OC2777614, with my mobile no.[protected], on dated 24/09/2011. I recive on time dated 27/09/2011. When i recive and open the pack infront of Distributer who delive me the pack, the battery of mobile was mismatch with the mobile. I said to distributer she told me send back battery with courier to head office TVC Sky Shop. I send the battery in courier to them for send me back the match battery of the mobile on dated 28/09/2011. But I recive their courier 14/10/2011 with another mismatch battery of the mobile. In meen time I call them many of times on their customer support no's. But their responce is very negative all the times, Now I have no any other choice to go to consumer court very soon.

This is my first & last mail to them after that I meet them in consumer court.

Regards,

Rajdeep Singh
[protected]

I am Ajit Manolkar, i purchased 1 i cam handycam from TVC SKY SHOP, they send that cam on 10/03/2011but that is not working properly because that i send back to them for replacement purpose on 23/04/2011. but still i am not get that handycam. whenever i call them they told me we will send within 7 days but they not sending and they not giving money also. and my order No: 2572369. please help me as soon as possible.

i attached one photo copy of that cam.
contact: [protected]

Times of India and nav bharat times regularly advertising TVC SKY Shop product sandhee Sudham regularly. I am senior citizen and suffering from osteoarthritis.Based on the advertisement, I have ordered for sandhee sudham on[protected] vide order No.OW00012342 and paid Rs.1790 online vide Transaction ID:TR[protected]. As per their commitment, they were suppose to supply the product within 48 hrs. However, the product yet to receive till date even after 11 days. Daily, I am making STD call to their costumer care centre but not getting proper reply from them. Toll free numbers given by them are wrong. Since, times of india is regularly advertising this product and atracting the suffered people like me it is the responsibility of leading news agency to help me in this regard.

Dear Sir,

Your customer care numbers are "Temporarily Out of Service " and you dont bother to reply to my emails. I am logging a complain at the consumer forum today.

Regards

Rohan Lodaya
[protected]
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: tvc skyshop <[protected]@tvcskyshop.com>; "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Tuesday, 20 September 2011 12:57 PM
Subject: Complain Reminder: Refund of my payment for I-Book

I called up and requested for a complain No.

Complain No. 10939231_167
Bhimrao Ghante.
Confirmed to give me a call back by 21st September 2011.

Again My complain remains the same "Refund of Rs. 7499"
If you want me to proceed against you at the consumer Forum, I am ready for that as well.

Regards

Rohan Lodaya
[protected]
[protected]
----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Wednesday, 14 September 2011 12:07 PM
Subject: Refund of my payment for I-Book


----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: tvc skyshop <[protected]@tvcskyshop.com>; "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Sent: Monday, 12 September 2011 9:57 AM
Subject: Refund of my payment for I-Book

Dear Sir/Madam,

I regret to inform you that I no longer need your I-Book and you better keep it with yourself. This is due to following reasons.

1. Your excellent customer service team. Delivery guaranteed in 48 hours and its more than 40 days since my I-Book was received at your end for intentional manufacturing defect.
2. I no longer need the I-Book as I would rather prefer to buy a new laptop than wait on your false commitments
3. You dont bother to respond to your customers. I have send it quite a few mails which remained unanswered and also one phone complain booked with Mr. Sachin Sharma on 5th September 2011 has not been responded to even after 7 days.Complain ID 1071165_167

Hope you wont compel me to approach the Consumer Forum and hence the consumer court for the same.


Regards

Rohan Lodaya
[protected]
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: CustomerSupport <[protected]@tvcskyshop.com>
Cc: tvc skyshop <[protected]@tvcskyshop.com>
Sent: Monday, 22 August 2011 11:04 PM
Subject: Final: Reminder: Damaged I-Book

Dear Sir/Madam,

I feel you dont bother to even reply to emails received by clients. I would prefer to take the refund of the amount paid for the I-Book. Please arrange for refund else I will have to approach the Consumer Forum for the same. Take this clearly. I No longer want the I-Book because if for a small service or replacement of damaged unit you take a month's time, I feel, my I-Book would more stay with you for repairs than with me for use. Please arrange for refund.

Regards

Rohan Lodaya




Dear Pampa,

I feel you are waiting for the 6 month warranty period to get over. Kindly note that I would want the warranty from the day I Receive the I-Book

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Monday, 8 August 2011 2:39 PM
Subject: RE: Reminder: Damaged I-Book

Dear Customer,

We are extremely sorry for the inconvenience caused to you, your complaint is in under process and shortly, we will get back to you for the same.

Please revert if any clarification.


Thanks & Regards,
Ms. Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Thursday, August 04, 2011 10:56 PM
To: tvc skyshop; [protected]@tvcskyshop.com
Subject: Reminder: Damaged I-Book

Dear Sir/Madam,

This is gentle reminder regarding the damaged I-Book. Moreover, I want the warranty from the day I receive it back in working condition and not from the previous date.

Regards

Rohan Lodaya
[protected]

----- Forwarded Message -----
From: rohan lodaya <[protected]@yahoo.com>
To: "[protected]@tvcskyshop.com" <[protected]@tvcskyshop.com>
Cc: tvc skyshop <[protected]@tvcskyshop.com>
Sent: Wednesday, 27 July 2011 11:19 PM
Subject: Damaged I-Book
I have couriered the I-Book yesterday by Speedman Express Courier.The receipt is attached .
I want it back to me within 7 days in fully tested OK condition.

Regards

Rohan Lodaya
[protected]
[protected]

From: rohan lodaya <[protected]@yahoo.com>
To: forum lodaya <[protected]@yahoo.co.in>
Sent: Tuesday, 26 July 2011 11:29 AM
Subject: Fw: Damaged I-Book

----- Forwarded Message -----
From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Monday, 18 July 2011 5:09 PM
Subject: RE: Damaged I-Book
Dear Customer,

We are extremely sorry for inconvenience caused to you, As we do not have any service center in Baroda. So request you to send the product to address mention below.



Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com



From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Tuesday, July 12, 2011 5:57 PM
To: CustomerSupport
Subject: Re: Damaged I-Book

So everytime I face a problem, I have to send the product back to you ??

And what about any damages what so ever that occur in the transit ???

Dont you have a service centre in Baroda ??

Reply at earliest

Regards

Rohan Lodaya

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Tuesday, 12 July 2011 4:46 PM
Subject: RE: Damaged I-Book
Dear Customer,

We are extremely sorry for inconvenience caused to you, but we advise you to send your product back to us at the earliest so that we can get it Repair and send product back to you immediately. You are requested to send this product at the below mentioned address.


TVC NETWORK LTD.
PLOT NO A-3 MIDC
OPPOSITE MILTON FACTORY,
MIRAGAON
MIRAROAD (EAST)
THANE - 401104.
MAHARASHTRA


Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Tuesday, July 12, 2011 7:35 AM
To: CustomerSupport
Subject: Re: Damaged I-Book

Dear Pampa Das Sir/Madam,

I have not yet received any communication what so ever from your end regarding my damaged laptop. Hence I request you to kindly refund the amount of Rs. 7499 you charged for the laptop and take the laptop back. I am fed up of it and its useless box for me.


Further delay in communication/refund of dues would force me to approach the consumer court.

Thanks and Regards


Rohan Lodaya
[protected]
[protected]

From: CustomerSupport <[protected]@tvcskyshop.com>
To: 'rohan lodaya' <[protected]@yahoo.com>
Sent: Thursday, 30 June 2011 8:50 PM
Subject: RE: Damaged I-Book
Dear sir,

We are extremely sorry for the inconvenience caused to you, your complaint is in under process and shortly, we will get back to you for the same.

Please revert if any clarification.


Thanks & Regards,
Pampa Das.
Customer Support Supervisor
Tel: [protected]
Web Site: www.tvcskyshop.com


From: rohan lodaya [mailto:[protected]@yahoo.com]
Sent: Wednesday, June 29, 2011 11:04 PM ( PAMPA )
To: [protected]@tvcskyshop.com
Cc: [protected]@tvcskyshop.com
Subject: Damaged I-Book

Dear Sir,

I received the I-Book under Order No. OW00006896 has been found damaged. It doesnt detect any devices onto its USB port. I have tried with External Hard Disk, USB Pendrive, Card Reader and Tata-Photon+.

None of the devices were detected.


Please arrange for replacement of the I-Book or assist me in fixing above problems


Regards

Rohan Lodaya
[protected]

I ordered a Mobile Handset ICON G4 to the company on 13th March' 2011 on phone. It was delivered to me on 14th March' 2011. I paid the cost of the handset Rs. 6600/- in cash to the delivery boy. He handed me the receipt of the purchase. The system order No. in the receipt is OC2589381. From 28th March' 2011 the touch screen of the handset started creating trouble and next day it completely stopped functioning. On 30th March' 2011 I contacted their customer care service. I was asked to send the hand set to their workshop at TVC Network LTD. Plot No. A/3 MIDC, Opp. Milton Factory, Mira Gaon, Mira Road, Thane, PIN 401104. I sent the said hand set to this address through DTDC plus Courier Service on 4th May' 2011. It was delievered to them at this address on 5th May' 2011. I confirmed its arival by thier Phone No. [protected]. Then I was informed that it will be delivered to me within 7 to 10 days. Since then I have been regularly calling them and I use to get the same reply till now. Uptill now now action has been taken by the company either to repair the set or replace the set. It seems that the set is beyond repair. Now at this moment I feel that I have been cheated by the company. I want my mony back.

Hi,

I have Placed two orders online at TVCSkyshop website for
1 order number: OW00007550 on[protected] for Slicer Dicer (1) 790 Rs. Prepaid Dispatch
[protected] Post Office tracking number EM[protected]IN
2 order number: OW00007547 on[protected] for Dr.Slim Tea 2 Months (1) 990 Rs. Prepaid Dispatch
[protected] Post Office tracking number EM[protected]IN

Placed two online orders and paid through Debit card on 19th July and today its 23 August, still not received order and tracking number shows order delivered to Malad office, but I am at Chennai.

I have called the customer care numbers more than 20 times, always i get repeated replies such as
Technical failure, cant check order status
Cant speak English
We will call back in 24 hrs or 48 hrs
But no response
I want my money back to be refunded to my account.

Regards,
Jayashree Chakravarthy

With profound heavy heart it is told to rest of india's customers that tvc sky shop has proved to be highly unreliable and unauthentic in their business. kindly refer to the experience ....an order was placed through internet for Himani Datta, on 31st july while order no given was OW00008307 and on net it was shown that it has been dispatched on 2nd august...today it is 16th august and neither customer care nor the postal services are able to tell , where the order has gone..
in one of the talk with customer care, one executive told that since your order(dr Slim tea) is in high demand so must have taken time to process. if this be the answer then why the hell company is not closed, when you don have the supply to meet the demand. second time when i tried to speak on customer care no, which as per their website is suppose to tell us the order/delivery status of order..told that we cant tell the status as the no is some thing else then why the hell the no is given on website. thirdly a nasty experience, when i called up customer care, i found 4 times each of 5 minutes call duration, and again IVRS system telling that all customer care executives are busy on call and your call is important to us, as if whole india is there on phones placing order to them . i am not bothered about a 1000 rupees i paid for service, but i really wonder how a web service has been provided to them without knowing their authencity.
it is a serious request that such websites should be immediately banned in the country and they should not eb allowed to advertize their products.... very pathetic, unrelaible, highly unprofessional, careless , and the worst of the service ever seen........God bless customers who interact with such companies.......

I am Mr ARVIND .D. CHHEDA .I had taken mobile from TVC SKYSHOP modle icon g4 on 1/4/11 after taking mobile we had check. But after one week mobile was not working. we had complain to customer care and told to them that all.They are telling replace will be given after 7 days, after 10 days, after 14 days.like this till 2 n a half month past .Mobile was Rs.6500/- . After 2 n a half month they r telling give to service center by currior n mobile will get u after 10 days. 2nd time call them for mobile than they not answering properly. we had told them that we will complain to police. but then also no answer by them properly.
So i am requesting to u to take strick action.
call on [protected] / [protected] . u call me other wise.

Dear Sir,

I would like to give complaint against TVC Sky Shop who is totally fraud organisation. I have given ordered to TVC SKY SHOP for Slicer Dicer but till date i have not received the same. Whenever i talked to the customer helpline number they said that your product have been dispatched on 07.04.2011 and received by someone on 11.04.2011 and the OT No. is 0059876.

But i am sure about this that i did'nt received my Slicer Dicer. I have given several time call to TVC Sky Shop Customer Care but they did not provide the same till date. I also asked POD of the gift but they dont provide the same.

Sir, I request you to please do the needfull as the payment of the Gift already made and till date i did not get the Product and they dont do any thing for me.

Regards,

Shikha Goel Mobile: [protected]

I have received product spy pen 16 GB. from u on dtd. 04 th Feb . 2011 from Ulhasnagar .( Dist- Thane ) My order no. OC2546684 but still received date the pen video not working properly.
recording after then stop automatically and only many vlc icon found. I tried Best of my knowledge and level to work it properly, reset also, but the problem not solved still today. So I want to know what’s the problem in my pen, and what can I do for this ? Its not recording not turn off blue light still reset it. So please advice me to what I do ? As per ur advertisement compony assured 6 months warranty on this product, so please give me advise to work it properly. i have many complete for customer care , at last i Handover this pen at malady branch head nandeni mam . At[protected] with full accessories so i want to replace my product instantly

I Hope for early reply.

To,
TVC SKYSHOP LTD.,
JAI KRISHNA COMPLEX,
OPPOSITE YASH RAJ FILM
STUDIO, MUMBAI-400053.

Sub:- COMPLAINT AGAINST THE DELIVERY OF FAULTY PRODUCTS.


This is to communicate and necessary action action the delivery of faulty products to me.

I placed the order to TVC SKYSHOP for cooking king with slicer and dicer along with mobile phone icon G4 online. I paid the money by debit card and I got the confirmation
From TVC that the material will be delivered to you. The TVC SMS to me with my name RAN VIJAY SINGH.

But, I received the material with the name of Mr.SHAILESH SHANTILAL.I paid money from my account(showing in bank statement),address is mine and phone no. is
Mine then how your people can did this mistake.

I received products from post office on 28/3/11 morning and I checked the material on
Same day that your both the products are faulty.
1.Cooking king heating system is not working.
2.Mobile phone touch screen is not working properly.

I called to your customer care executive (Mr.ANKIT) and lodged the complaint. When I lodged a complaint they refuse to refund my money against the faulty products which I have not used for a second and instead asked me to send it to their head office for repairs at my cost. I am quite upset with this and realize that TVC sky shop is cheating to customer as I checked lot of complaints against TVC on net.

Kindly, return my money and arrange to someone to take back your products .I really felt unsatisfied with your executive reply. It would be better ,please return my money back and stop making fool to customer through your add .


My complaint no. was 658304_167.Product order no.OC2592369.

Hope you will take necessary action

Regards
Dr.RAN VIJAY SINGH
[protected]

Dear Sir

Sir here i am requesting for you sir i am purchase your TVC Sky shop
I-Book In System Dispatch No:OC2568633, Sir I-Book Will not working in
Battery Complaint Registered in 2 times call to call center in 25-30
times not re please as on dated what is your Services sir.

Sir 2 day under not re pleased i-Book so i am coming to Mumbai.Sir
tomorrow my 4person coming to your headquarters sir your Services
center Chif Mr.Abhajeet,Mr,Dhinesh,Mr,Pumpa,Mr.Amar i tell your All
Services Person.so this problum i am not Waiting in your times i send
my 4person in your Office after any problum in my person i am not
responsible sir.

Kindly Arrange 2 day under Re please other wise i am come to your office sir.

Thanks & Regards
Shiva.S.Akka
Cell: [protected]

User Id : OT0057164
Order Id : jyotigupta74 [11mar.]
order : Bright Forever 1 month & Slicer Dicer

sir ye order speakasia ki taraf se tha
aur mujhe abhi tak nahi mila
main 3 month se 12-15 se jyada baar call kar ke verify karva chuka hu,
aur har baar 1 he jwab milta hai ki 6-7 din tak pahunch jaiga
main call kar-2 ke preshan ho chuka hu
mujhe aaj tak sabse bakvas service lagi hai TVC SKY ki
aur tvc sky customer care to baat he nahi sunte
plz mujhe aur jyada preshan na kare

from. jyoti gupta

i have purchased a mobile of ICON G4 on[protected] my mobile completely off & not working. i had mailed company for giving me address of service centre & contacting company phone but there is no anwer till now & they are not attending any call on their toll free no

sir.my name is nelofersaleem tunda i booked One ibook the compact net book from tvc skyshop, Order no is OC2642862.which i c on newspaper greater kashmir and i book it on 25th of may 2011 ,which i got on same day at 4pm. but aftre one hour i phone to them that it is not working and they say we will replacment it after one week this was first what they told me on phone and they gave me my complain no is 889568,than i phone after one week once more and they told it take now 15days to replacment scins i make complain ,it meens from 25th may to 9th june i was wating tell what they say but there is replay from them so pleace help me that will be very kind


nelofersaleem tunda
H.B prince of vale behind nehru park dallake sirangar
j&k 190001
phone no [protected]/[protected]
email:[protected]@gmail.com

Dear sir,
mera ORDER NO.OT0058760 hai.maine DATE 19/03/2011 ko TVC SKYSHOP LTD se SPY CAM kharida tha.20-25 din me SPY CAM ki switch kharab ho gayi.isi liye maine 28/04/2011 ko maine MID WAY EXPRESS COURIER se SPY CAM courier k dwara bheja tha.2 din baad maine TVC SKYSHOP k call center pe baat ki to conform ho gaya ki product company me deliverd ho chuki hai.tab se leke aaj tak mujhe ye product nahi mili hai.maine kai baar call center pe baat ki to muje har baar yahi sun ne ko mila ki HAM COMPANY KI OR SE KSMA CHAHTE HE AAPKI PRODUCT aapko jalad se jalad mil jaayegii.ab sir me paresaan ho gayaa hu ab aap hi COMPANY k khilaf kuchh kaarwai kare please sir help me..





CONSUMER
KISHOR JOGANI
SYSTEM ORDER NO:-OT0058760
PLOT NO.520,SECTOR NO.5,
SATHWARA COLONY,
GANDHIDHAM-KUTCH
GUJARAT,370201
CONTACT NO.[protected]