Order No. [protected] dt: 24/08/2010. (Merlin Mixer)
After watching Advertisement of Merlin Mixer on TV on dated 24/08/2010 for the first time I happily ordered 1 Set of Merlin Mixer from TVC Sky Shop
& I got the delivery of same on dated 02/09/2010 for Rs. 3565/-
After receiving the mixer on dated 02/09/2010 I was disappointed to see that Mixer was in broken condition so very next day on dated 03/09/2010 I have lodged 1st complained about it on your number [protected] & got the complain number[protected].
But regret to inform you that even after complaining on 03/09/2010 no action has been taken from TVC Sky Shop
So I had again called on their number regarding complain & Complain date along with name of people I have talked to for complaint is given below :
1. 1St Complaint on 03/09/2010 they gave Complaint number i.e.[protected]& said wait for 2-3 days for further action from TVC.
2. So I again called on 06/09/2010 & they said wait for a week & your Mixer will be replaced within Week. So waited for a week but nothing happened.
3. So again called on 13/09/2010 after a week & talked to Mr. Raju Wagh & Vishal but they said we just note down complaints & forward the same to company. I was unsatisfied from their reply.
4. So on 14/09/2010 again talked to Mr. Victor & he said your complain will be forwarded but nothing has been till today.
5. So I again called for the 5th time & this time talked to Mr. Imran & this person
has again given new complaint number i.e.[protected].
I have mailed this complaint on dated 27/09/2010 but not received any reply hence finally I have thought of writing to you as I was not interested in repeating all the things again from getting complaint number to get new 3rd complaint number.
Looking forward for help from you.