Uninor — Amount Rs.160/- debited but recharge not made by Uninor and also trying to mislead and forgery my money.

Address:

Patna, Bihar

I, ve recharged my Uninor no.[protected] online with Rs.160/- to get 200 talktime on 13/07/2015 at around 10:30PM. Amount Rs.160/- has been debited from my IDBI Bank A/C but no recharge has made, when I contacted cust care, execu. replied that no recharge has made on my no. and also no transaction has made, whereas I got the payment confirmation mail at the same time by Uninor. (On 14/07/2015, I've again recharge with same amount Rs.160/-, since my A/C had no balance) Again contacted next day and same reply I got. Then I mailed to Uninor Cust Care and next day it replied me that no recharge has made on 13/07/2015 and recharge of Rs.160/- has successfully made on 14/07/2017 on my no. When I again mailed that what about the amount Rs.160/- which your payment gateway CCAvenue debited from my bank A/C and for that I've received confirmation mail from Uninor, they replied that there is no such transaction has occured after proper checking and if such deduction has made then I should have provide Bank Statement, then I provide them my Mini Statement & Print Screen of the mail which I received from Uninor on 13/07/2015, with my fear that UNINOR is a Fraud company, it can do anything after getting my Bank Detail, since it has a strong team to cheat customers. After not getting any reply for 2 days I mailed to Appellate Authority then its cust care replied me that there were two transaction had made on 13/0/2015 &14/07/2015 with the line "Order Number:[protected],[protected]Rs.160.00 each)has been successfully processed through CCAvenue and added to CCAvenue Dashboard.(CCAvenue Reference Number:[protected],[protected]Transaction Date:[protected] and[protected]". Now they are trying to prove that both the transaction were successful and they have done a great job, if first transaction was successful then what I need to again recharge on next day and if I talked my entire balance Rs200/- in 12 hour time then provide me the details of my calls. My complaint is that Uninor is a Fraud, Cheater, 420 company: i) First, Uninor forged in online recharge, amount debited but not recharged. ii)Second, they've tried very much to prove that no amount has deducted from my Bank A/C on 13/07/2015. iii)When I provide them proof of deduction/debit on 13/07/2015 & 14/07/2015, now they changed their stand and claiming that both the transactions were successefull and I got the benefit both the times. iv) I've also wrote to its Appellate Authority after redressal has not made by Uninor Cust Care after 5-6 days, but he, Rajesh Singh Chaudhary, Contact No: [protected] has not replied yet, also tried on his mobile but not received by him. v) Uninor has adopted a very clear mechanism to cheat & loot customers, I've replied, complained promptly then they are trying their best to falsify me. If somebody who may not acted promptly of the cheating committed by Uninor, it(Uninor) would lay the issue in Graveyard with any clue. vi) On every operator, this type of situation has arises, like: Amount debited but not recharged, connection terminated during recharge, Amount deducted but recharge not made due to slow net speed, but every operator has automatic redressal & refund policy: Aircel has Max.5 days refund policy whereas Reliance has 2 to 3 days policy, but Uninor has adopted a very smary LOOT Policy. Through your Portal, I've made my complaint and want to refund my hard money, which is not earned by doing forgery likes o[censored]ninor, and suitable punishment/ penalty for Uninor for its cheating, loot, forgery and the mental agony and harassment caused by their acts.