Unique Identification Authority Of India [UIDAI] — employees

Address:	Gandhinagar, Gujarat, 382421
Website:	uidai.gov.in/about-uidai/grievance-handling.html

There are many complaints.
1) their toll-free number 1947 is not working.
2) they don't reply on [protected]@uidai.gov.in
3) their employees are not properly qualified to answer a customer.
4) employees are highly irresponsible.
5) sometimes, they don't give a receipt.

My personal experience:
I paid 70 rupees to gandhinagar, aadhar center for printing my aadhar card after updating on 15th july 2017. I asked them the delivery date and they said, i will get it by monday 17th july. I also said them that i have passport application appointment on 18th and so i need it. They said i will get it by monday for sure. On monday, when i went there, they said it is not printed and i will get on tuesday. Even if i told them that i need it, they assured me that i will get on time. If they would have represented negative possibilities with 0.001%, i would arrange anything else. I took half day leave on tuesday for this and now will have to postpone the application. Who is responsible for this?? This is how government employees are.

It is an impression of a government job is that people do nothing. If you want to improve this impression, you should have strong complaint resolution board and strong steps to be performed on such employees.

I am damn sure that none is going to review this complaint. Still writing this in a hope that at least one government employee look at this and think what is should be his/her responsibility.