Unique Identification Authority Of India [UIDAI] — Nobody responds on helpline number or helpline e-mail id

Website:

uidai.gov.in

This is to bring to your notice that there is a serious concern for the system in place to get your queries answered via helpline number or e-mail.

I had placed a request for update in Aadhar data (URN-[protected]) and have been still struggling to get it's status update. The website shows the status as "Waiting for approval" from last 15+ days. I really don't understand how long will it take for getting the approval for supporting documents. I have submitted all the relevant supporting documents (Latest bank statement) in order to update the Aadhar data update (address change).

I called up many times on the helpline number and mailed on helpline mail id ([protected]@uidai.gov.in) to understand the progress and check the status of my update request but to my surprise, this helpline numbers and mail id is just for namesake. Nobody gives you a satisfactory response over the helpline number and immediately disconnects giving some vague reason like "we are facing technical problems, please call later". If you call later you will get same answer. Nobody responds on mail ever.

This is a serious concern from many Indian Citizens who are struggling to get Aadhar or update their Aadhar.

The name of the system is Aadhar but it seems to be "Niraadhar"...!!