UniverCell — Mobile Total Care not covered-cheating case

Address:

Bangalore, Karnataka

This is regarding the total care option which is offered by Univercell during the purchase of new mobile phones. Univercell has tie up with some organisation called Pickme. They claim that different kinds of damage to the mobile phones will be covered under the scheme and they charge additional 250-300 rs at the time of selling mobile phones. I bought a micromax nitro mobile phone in Oct 2014 from Univercell store in Sarjapura road Bangalore and few days back my phone's screen got damaged due to accidental drop. It was under the coverage period of 1 yr as per the clause. When I called up Pickme customer care they completely ignored my request saying it can't be covered though it was according to the terms and conditions given in their document. When i visited the Univercell showroom, the store manager pretended as if he's going to help but didn't do anything. It looked to me as if there is a nexus running between univercell and Pickme to befool customers and charge additional amount which would be shared between the two. Please be careful when you buy any mobiles from Univercell stores. They are actually cheating public by charging small amounts of money and making volume business. The other firm Pickme also is trying to cheat customers by giving false information.