UniverCell Telecommunications — Samsung S7 Edge overheating / Hanging and Touch issue


Hello Team,

Good day to you!

Samsung S7 Edge: Overheating / Hanging / Touch Issues - Ticket Ref No: [protected] and Bill No. [protected]

I am really disappointed with your service and please find attached the job sheet for your reference to understand the background of this request.

I am facing number of issues includes Over-heating issues, Touch issue and display issue ( Samsung s7 edge) which was lackadaisically bought from univercell on 24th Sep 2016. ( Infact the team has swiped my credit card without knowledge when I gave the card to check the eligibility). I have escalated this matter to Univercell MD Mr. Sathish Babu.

However half-heartedly I agreed to take the mobile because of financial impact o[censored]nivercell sales guy. After opening the box, I found the mobile was over-heating ( unbearable) and has display and touch issues.

I was not aware that I should report these issues within 7 working days to Samsung and it was not specified in the commercial invoice o[censored]nivercell or in your pamphlet which was deposited in the box. However the show room verbally told me that the replacement warranty is for one year.

I noticed to univercell team immediately on the next day of purchase but it was lately reported to Samsung on 14th Oct by Univercell team.

Your service centre team has mentioned that the parts of mother board and OCTA to be replaced and the service are possible. However I am not happy to use the serviced product as I have invested Rs.52, 900 to buy this product. Will you buy the repaired product if you were a customer?

Being the loyal customer of Samsung, I am facing severe stress (highly extreme) and I unable to manage my emotions to overcome from this issue. I am really disappointed because I had used your product only 3 days as the phone was with dealer for more than 3 weeks.

I sincerely request you to consider this fact and provide a refund / replacement at the earliest. Mr. Krishna from Samsung escalation team told me that it is a mistake o[censored]nivercell for not letting me know that 7 days is a refund/replacement period. However the show room manager o[censored]nivercell has gave the false commitment of 1 year replacement / warranty period which is untrue.

Being a contract manager by profession, I am aware of the consumer rights laws and will take it up to honorable court for resolution. Please note that I may get the judgement in my favour to me after a year by considering the facts behind me. But I don’t want to spoil your brand image by taking you to the court and making this issue in the media.

Please consider my request and it is the joint responsibility of Samsung and univercell to resolve my issues. I wanted this thing to be closed tomorrow else I will take further course of actions in creating campaign against your brands in express avenue on this Saturday by explaining my pains to all the customer who are visiting to univercell and Samsung show rooms. I will make the customers to stop buying your products and do the campaign.
I have collected much proof that Samsung s7 edge is also blastic across countries and will produce the documents if required.

Gurunathan Dhanapal
+91 [protected]
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