[Resolved]  UniverCell Telecommunications — Univercell is a Big Time Cheat - Samsung Galaxy S5 Black S-View cover pending for 2 months

Address:

Chennai, Tamil Nadu

Hi, I'm Arun Kailash. I bought a Samsung S5 (g 900) on August 2nd 2014 at Anna Nagar Blue Star showroom, Chennai. Invoice number: P.ANG/4612. Univercell had promised to give me a complimentary gift of Black S-View cover for my mobile in a maximum time of 10 working days. But they did are yet to give it to me even after 2 Months. I've made innumerable visits to the Anna nagar blue star store to check the status as their phone number([protected]) is always busy and unreachable. I've made more than 5 visits to the store in the past 50 days given that I'm in chennai only during weekends.. I've wasted a lot of time visiting your store instead of attending to my personal work. Last week after so many visits and calls to customer care they offered me a White S-View cover. But I need only the promised black one as my phone is black. From the beginning I've insisted on getting only Black S-View cover to the store people. Last week, When I contacted Customer relationship officer, Manju, she very casually told me that the S-View cover is not available in Tamil Nadu. I just wonder how can you promise something at the first place when you can't fulfil your promise even after 2 months? What is the point in claiming that you are the leading Mobile Retailer in India when you can't even procure a basic accessory of a flagship model of a leading brand even after 2 months? So I want to raise a complaint on this as I did not get the service promised. Either I need the black s-view cover or kindly refund the cost of s-view cover which is Rs.3500. I don't actually consider it complimentary as there were other stores selling same mobile at 38000 at that time while I paid 41500 at your store for the same. I paid the extra 3500 for the cover. Expecting your quick response and resolution. My contact number: [protected](Saturday & Sunday)/[protected](Weekdays) Note: I've already messaged the details on your facebook page UniverCellConnect.