Urban Company — complaint regarding ro installation

I have raise a complaint regarding the ro which was installed at my clients place, and due to the negligence of the handyman that is vinay anand kumar mesa ([protected])

Below is the details;

We have raised a booking for installation of ro. The ro was installed on 5th march 2020 by vinay anand kumar mesa ([protected]), the ro busted as anand did not check the pressure and fixed.
On 6th the client has left her house and returned after 8 to10 days and found that the place was all wet and water was filled, due to this her woollen clothe, jackets and costly clothes were damages and wet with spots and stains. This had happened as the filter has busted. We have again raised complaint for a revisit and came to know that the filter was changed by anand kumar mesa which lead to all this. Anand again fixed a new filter
Please note that we have given urban clap so much of work and never faced any problem, but now due to the negligence of anand kumar mesa our client is claiming an amount of 200000/- for the damages of her clothes

Installation done at below address;

5th block, 106 block 17
My home vihanga, near wipro junction
Gachibowli, telangana 500032

Our registered email id is as below;

Jitendra. [protected]@santaferelo.com

Requested for the customer escalation team to take it forward and look into the matter and get back to us over an email.