Urban Company — repair of bosch front load washing machine repair

Address:

Plot. No. 53, Road No.4, Lalithanagar colony, Nagole, Hyderabad. Ph. No. 9515131466

On 28th may first service was done and we paid rs. 444/- by cash. Machine was completely rectified and service engineer mr. Md. Moin uddin has mentioned that there is some problem in pc board and charged rs. 3, 000/-. The machine has hardly worked for 3 days and the same problem was repeated. Your service engineer mr. Moin uddin has visited another 2 times and made some futile attempts and could not repair the machine. Now the machine is not in working condition. I have through mobile app lodged complaints several times. But no response at all. Your service engineer is also not lifting his phone. We really feel bad having paid total amount of rs. 3, 444/- for servicing of washing machine your urban company could not service it and has put me in hardship. With this bitter experience we are loosing faith and confidence on urban company.

You service engineer : mr. Md. Moin uddin
His mobile no. [protected]
Subsequent to my complaint new technician has come on 7th aug'20 and checked the washing machine. He mentioned that previous technician has given wrong connections and due to which pc board and other parts of the machine like sensor and others got damaged and need to be replaced. The technician has told that total cost will be around rs. 8, 000/-. Then urban company representative has come into conference call with me and the new technician mr. Syed akbar and started negotiation. First of all there is no mistake of ours in this entire process. All the damage happend is due to the wrong connections given by the urban company's previous technician only which is confirmed by the second technician mr. Akbar. Why shall a customer be punished for the mistake of incompetent technicians hired by the urban company. Ultimately urban company has negotiated with me for another rs, 4, 000/- to get it completely repaired. I was forced to agree for this since i don't have any other alternative and i am badly struck with urban company.

New technician has taken away on 7th the pc board and other damaged parts for replacement and promissed that washing machine will be repaired within 3 days i. E., by 10th of aug'20. Now when i called him he he says that the pc board is complete;y damaged and company is not responding for replacement. I have lodged a complaint on 10th evening for their response. They have not responded to my complaint also.

I sincerely feel i did a blunder mistake choosing the urban company.

I humbly request to escalate the issue to the concerned officers and help me for resolving the issue.

Regards,

U. N. Rao
Sarada