Urban Company — washing machine repair not resolved.

Date: 18/05/2020

Issues: washing machine was squishing sound when running.

What happened:

1. We booked a complain on urban company. A professional came in and said he have to change the drum and took the drum assembly with him.

2. After 3 days, he came back and installed the drum assembly and took 7498 rs as charge.

3. After 3 washes, we noticed the washing machine was making terrible sound while spinning.

4. Called the service professional, he made some adjustment. Same issues happend after 3 washes.

5. This repeated 5 time.

6. Frustrated, called oem professional to validate the issues. The person from oem said, that the drum is not changed and opened (Seal was intact) and the suspension is destroyed, that needed to be changed.

7. Complained to the customer care on 8/06/2020, they asked to book a another appointment and i don't have to pay any further cost. The new professional said, he won't come since its a pending issues from the other professional.

8. Escalated the same to the customer care, they said they have escalated the issues to the manager and we will get a call. But till this date we havent received any call

Client account: anusha. [protected]@gmail.com

Desirable resolution: please refund the money, we will get it resolved from the oem professional.